pro-logic
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DOCX Incompatible Between Word 2010 and Word 2007 - randomly drops spaces from between words.

Hi, I'm using Word 2010 and I _need_ to send somebody a docx who is using Word 2007. However, Word 2007 randomly drops spaces from between words. Given the document is a few thousand words long it's not an option to manually put them back in. Does anybody have a solution? This is the exact same problem as here: http://www.bnet.com/blog/businesstips/word-2010-spacing-problem-solution-actually-just-a-workaround/8049 
GrayKnowlton
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GrayKnowlton replied on

I am a Microsoft employee, I lead the Program Management team for Office Sustaining Engineering.

This is a known issue with Word 2007. The issue is also discussed in another thread.

The issue has already been addressed in a release that first appeared on September 25, 2008. The "non-security fixes" section of the article describes the behavior. The knowledge base article and solution for the problem are located under the link. For Office 2007 users who will receive your documents, ensure they are current on updates for Office. Specifically, ensure the patch referenced in the link above is installed, or ensure the user of 2007 has installed Office 2007 Service Pack 2.

The easiest way to obtain the fix is to install Office 2007 Service Pack 2.

This is an issue related to opening files that we discovered and fixed before the shipment of Office 2010. It was important enough for us to push the fix through the security update channel. At Microsoft we were able to re-produce the problem on machines which did not have the patch installed for Office 2007, and we are unable to reproduce the problem on machines that have the patch installed.

Yesterday we re-tested this problem based on the information being reported in the forums and on various blogs. There are a few details worth noting:

- If you have already saved the document in an unpatched version of Word and the spaces are missing, unfortunately there is no way to recover them.
- When you send the file to other users from Office 2010, unpatched users who edit the document may cause the spaces to disappear. It is important to ensure Office 2007 users are patched with this update, and ensuring that can be done by turning on Automatic Updates.

Related to the other forum post on this topic:
- In our testing, turning spooling services on and off did not affect the problem.
- Additionally, the presence (or not) of a specific printer driver or any printer driver did not solve or cause the problem.

As has been reported on various blogs, the Open XML standard is not the cause of the issue. This is an issue with Word 2007, and we believe a solution has been available since 2008.

We certainly regret any inconvenience this issue may have caused.

If you patch your 2007 installation to the current update level, and you are authoring documents on patched versions of Word 2007 (or 2010), and you still experience this problem, please don't hesitate to contact us.

This is our team blog: http://blogs.technet.com/b/office_sustained_engineering/.
This is our Twitter stream: http://twitter.com/officeUpdates

You can send feedback or requests for help regarding files that submit this behavior (for patched versions of Word) via the email link on my blog:http://blogs.technet.com/gray_knowlton. We are very interested to know if users are still experiencing this problem after systems are patched.

Regards,

Gray Knowlton
Group Program Manager
Office Customer and Partner Engineering Services 

 

 

 

 

The quality of software should improve over time.
Rohn007
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Rohn007 replied on

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If you READ the discussion you would have seen that Gray Knowlton from MS said the problem was fixed in Office 2007. I have not seen anyone else mention that it has been a problem in 2010.

Sometimes problems like this are also caused by 3rd party programs. To eliminate that possibility, you are going to have to do some work using the following testing procedures:

Trouble Shoot Word problems that occur when you start or use Word 2010, 2007, 2003, or 2002

http://support.microsoft.com/kb/921541 

NOTE:  part of this procedure is disabling addins. If you want to take a shortcut, check to see if you have a BlueTooth device driver or addin, ie “send to Bluetooth”, installed. Disabling BlueTooth is rapidly moving to the top of my Office trouble shooting process. Blue Tooth drivers have been identified as the cause of problems with many different “random” symptoms. If you have BlueTooth, disable it in control panel, device manager and possibly as an addin in Office apps.  It’s not that I think there is anything inherently bad with Blue Tooth. The problem is with the people writing the drivers.

 

Uninstall Recent Software

At this point, you have also think about any software or plugins that you may have installed on your computer. Annoyingly, this problem with Word can be caused by a program that is completely unrelated to Word!

Did you recently install some new hardware? A printer, scanner, label machine, web cam, tablet, etc? Have you installed any software? If so, uninstall it and see if the problem goes away.  The following Skype links are an example of this issue

Clipboard functionality no longer allows ability to paste formatting in Office Apps – Skype error – Official notice

http://support.microsoft.com/kb/2697462

https://social.technet.microsoft.com/Forums/en-US/excel/thread/0cffef67-afca-45ad-b75d-3eeb4a859983 

Starting in March 2012, "Skype click to Call" has been causing problems File Open problems, and Copy/Paste problems in Office Apps.

The quick test for this problem is to close all open browsers. If the problem goes away it is probably Skype.

March 30 – MS has released an update to Skype that fixes the problem. Go to the Skype site, download and install the newest version ofc the program.

 

Clipboard broken – “Smart RAM”

<snip>

For anyone reading this, I figured out the problem after surfing the web for the past 3-4 weeks. Painful process. I have a paid version of Advanced SystemCare Pro, v5.2.0. 3-4 weeks ago, while scanning through it's vast offerings, I came across a feature I could activate called "Smart RAM". I turned it on and checked the 5 boxes it offers in the settings. The last of those 5 is "Clean Clipboard". I unchecked this box a few minutes ago and it fixed my issues. I now have no problems with copy/paste. Info only, it case it helps anyone.

<snip>

 

Bluetooth Fix: “Microsoft Word has stopped working”

http://www.thewindowsclub.com/fix-microsoft-word-has-stopped-working

 

Example of a problem caused by Bluetooth

Alright, well, I found the answer to this final issue: I only needed to disable the Bluetooth add-in on Options. I have no idea why that would have been the problem, but I found it as a suggested fix here. Now every single thing opens quickly and without error.

Thanks for all your help everyone.

As a recap:

  • My Office 2010 was a Click-to-Run version
  • Word suddenly giving me messages about "Downloading the Required Feature," freezing up, slowing down...
  • Ultimately had to uninstall Office
  • Reinstalled it from the Microsoft website with my product key, choosing the 64-bit version instead of the Click-to-Run version
  • Installed all new updates from Windows Updates
  • Restarted computer
  • Word working quickly with no messages, but became unresponsive when trying to open old files
  • Went to File->Options->Add-Ins->Go-> and unchecked Bluetooth.
  • Everything seems to be back to normal, if not better than before.

 

Black Blob during Copy / Paste

My problem is if I copy text from a web site or from Excel, Access etc into Word all I get is a black spot.

I have tried a repair install and checking all the settings against my laptop - where this function works properly.

The problem is caused by a defective Bluetooth add-in for Word, Excel, and PowerPoint, turn off the Com Addin.

Additional Notes:

  1. The defective Bluetooth add-in is usually installed by a Bluetooth driver. (In my case - Intel Centrino Wireless Bluetooth 3.0 + High Speed Adaptor (v1.1))
  2. Updating your Bluetooth driver (or reverting to an older version) may also resolve the problem.
  3. Unfortunately simply disabling the add-in through the Word options may result in a 3 second freeze when loading Word 2007. (If this is a problem, changing to a different bluetooth driver version may be the better option)

 

Additional tip - Remove Older Printer Drivers

Oddly enough, this ended up being the cause of my problem. I had an older print driver installed on my Windows 7 machine and once I removed that driver, Word started working without any problems!

You can delete individual printer drivers by going into the registry. Note that simply going to Printers and Faxes and deleting a printer there does not delete the printer driver.

Follow Step 3 in my previous post about a printer error to remove the printer drivers:

http://www.online-tech-tips.com/computer-tips/fix-the-printer-spooler-service-terminated-unexpectedly/

 

A beginner's guide to trouble shooting problems in Word

http://support.microsoft.com/kb/322743

 

How to trouble shoot problems that occur when you start or use Word 2003 or Word 2002

http://support.microsoft.com/?kbid=820919

 

Starting point when Word does something unexpected

As a general rule, when something seems to be going wrong, or at least not the way you want it to go, in Word, any version, go to Tools and then Options and study all the settings on all the tabs. You may even find some settings that you want to try that have nothing to do with the current problem.

When I was teaching Word and other Microsoft Office programs at a private business college, I had three rules:

1.         Always check Tools Options

2.         When in doubt, right-click on something

3.         If you're wondering how to set up a special kind of material in a document, consider whether Word tables are suitable. The placement officer of the school came to me several times and asked how I thought she should set something up. Each time the answer was, "I'd use a Word table." By the fifth time she had stopped asking--she got the point.

 



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Doug Robbins - Word MVP
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Doug Robbins - Word MVP replied on

I have never been able to replicate that issue, but maybe it is because I have both of the versions on the one computer and it is only on that one computer that I have tried it.

The work around is given in the article to which you posted the link.

-- Hope this helps.

Doug Robbins - Word MVP,
dkr[atsymbol]mvps[dot]org
Posted via the Community Bridge

"pro-logic" wrote in message news:*** Email address is removed for privacy ***...

Hi, I'm using Word 2010 and I need to send somebody a docx who is using Word 2007. However, Word 2007 randomly drops spaces from between words. Given the document is a few thousand words long it's not an option to manually put them back in. Does anybody have a solution? This is the exact same problem as here: http://www.bnet.com/blog/businesstips/word-2010-spacing-problem-solution-actually-just-a-workaround/8049

Doug Robbins - Word MVP dkr[atsymbol]mvps[dot]org
Hope this helps,
Doug Robbins - Word MVP
dkr@mvps.org
Tony Jollans
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Tony Jollans replied on
MVP
Is there any chance I could have a look at a sample document that shows this behaviour? If you have one and it's not confidential, could you send it to me at Tony at Jollans dot com
 

Enjoy,
Tony
www.WordArticles.com
Enjoy, Tony
www.WordArticles.com
pro-logic
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pro-logic replied on

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Is there any chance I could have a look at a sample document

Sure i'll send you one when I'm done worknig on it.

The work around is given in the article to which you posted the link.

The workaround it to use .doc to transport the files, and not docx. I don't want too lose the .docx features.

The workaround I'm currently using is set the default printer to Acrobat PDF on both machines. I have to say that this is really a stupid bug, formating should not be dependent on  the operating system configuration in this case the default printer selected on a computer.  For the record the default printers were Acrobat PDF and XPS Writer, now they are both Acrobat PDF and that 'fixed' the issue. Although if a wider distribution of the files took place I couldn't guarantee that users could even select the same default printer.

Is there a bug reporting tool in which I can report this 'feature' to the office team?

Doug Robbins - Word MVP
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Doug Robbins - Word MVP replied on

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Word most definitely lays out documents based on the printer driver that is installed, so if using the same default printer overcomes the issue, then it is almost certainly something to do with the difference in printer drivers when the issue does occur.

You might make sure that you have the latest drivers for the printers installed as see if that overcomes the issue.

-- Hope this helps.

Doug Robbins - Word MVP,
dkr[atsymbol]mvps[dot]org
Posted via the Community Bridge

"pro-logic" wrote in message news:*** Email address is removed for privacy ***...

Is there any chance I could have a look at a sample document

Sure i'll send you one when I'm done worknig on it.

The work around is given in the article to which you posted the link.

The workaround it to use .doc to transport the files, and not docx. I don't want too lose the .docx features.

The workaround I'm currently using is set the default printer to Acrobat PDF on both machines. I have to say that this is really a stupid bug, formating should not be dependent on  the operating system configuration in this case the default printer selected on a computer.  For the record the default printers were Acrobat PDF and XPS Writer, now they are both Acrobat PDF and that 'fixed' the issue. Although if a wider distribution of the files took place I couldn't guarantee that users could even select the same default printer.

Is there a bug reporting tool in which I can report this 'feature' to the office team?


Doug Robbins - Word MVP dkr[atsymbol]mvps[dot]org
Hope this helps,
Doug Robbins - Word MVP
dkr@mvps.org
pro-logic
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pro-logic replied on

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But why would the printer you are using be relevent to spaces appearing/dissapearing... it's not that the layout is different, it's that the space is just not there.
Doug Robbins - Word MVP
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Doug Robbins - Word MVP replied on

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I can no more explain that than why the work around (setting the default printer to Acrobat PDF on both machines) that you are using results in the spaces being retained.

-- Hope this helps.

Doug Robbins - Word MVP,
dkr[atsymbol]mvps[dot]org
Posted via the Community Bridge

"pro-logic" wrote in message news:*** Email address is removed for privacy ***...

But why would the printer you are using be relevent to spaces appearing/dissapearing... it's not that the layout is different, it's that the space is just not there.

Doug Robbins - Word MVP dkr[atsymbol]mvps[dot]org
Hope this helps,
Doug Robbins - Word MVP
dkr@mvps.org
sanjose_cali
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sanjose_cali replied on

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finally someone shares same problem with me.

Initially, I just thought the boosted sales records of Office2010 and Office2007 was fake, since no one has this problem.

 

each time, if a new document was written in Word 2010, my boss' office 2007 found some irregular spacing (no spacing at some places), then after his editing, my office 2010 miss the space as well. It only happens in docx format, so at our company we just thought the incompatible docx between 2007 and 2010 was because microsoft office lost that law suit.

 

another problem for Word 2010 is its table's incompatibility with online office. when I open my docx file in the cloud, the (a little bit complicated) Tables are messed up. so it's safe to just save every of my document to doc format, while still letting Microsoft Word saying it is working in a compatible mode.

 

 

 

Rohn007
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Rohn007 replied on

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Word is designed to be intimately dependent on the printer driver to define how the image is displayed on the screen. The printer driver provides all sorts of parameters that define limits that Word has to follow. For example, you can't,  at least it is a really bad idea to even try, run MS Word without any printers installed on the PC.

So when you change the printer that is associated to the document, by way of the new PC, sometimes there are bad interactions. One of the symptoms is that spaces APPEAR to disappear <grin>. The spaces are still there because they re-appear without intervention when the document is moved back to the source PC. Right?  As a matter of pure speculation, I would guess that the "missing" space may be a difference in the way the 2 printers handle font kerning and / or full justification.

I would suggest that Doug's work-around, setting both PC's to use the same PDF printer driver, works by simple "Change Management". The "Fix" eliminates the difference in the 2 PC's configuration, eliminating the problem


If this proposed solution has resolved your issue(s), please mark it as  Propose as Answer  to let others know the solution that worked for you

Please click on the  "Vote as Helpful" button! 

http://office.microsoft.com/en-us/outlook-help/learn-where-menu-and-toolbar-commands-are-in-office-2010-HA101794130.aspx - Silverlight applets Mapping 2003 to 2010 commands for all Office apps.

http://office.microsoft.com/en-us/training/HA102295841033.aspx - flash applets mapping Office 2003 menus to 2007 ribbon.

"Pay" for this free service by clicking on the Blue "Answer" link on reply that fixed yourproblem.
GrayKnowlton
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Answer
GrayKnowlton replied on

I am a Microsoft employee, I lead the Program Management team for Office Sustaining Engineering.

This is a known issue with Word 2007. The issue is also discussed in another thread.

The issue has already been addressed in a release that first appeared on September 25, 2008. The "non-security fixes" section of the article describes the behavior. The knowledge base article and solution for the problem are located under the link. For Office 2007 users who will receive your documents, ensure they are current on updates for Office. Specifically, ensure the patch referenced in the link above is installed, or ensure the user of 2007 has installed Office 2007 Service Pack 2.

The easiest way to obtain the fix is to install Office 2007 Service Pack 2.

This is an issue related to opening files that we discovered and fixed before the shipment of Office 2010. It was important enough for us to push the fix through the security update channel. At Microsoft we were able to re-produce the problem on machines which did not have the patch installed for Office 2007, and we are unable to reproduce the problem on machines that have the patch installed.

Yesterday we re-tested this problem based on the information being reported in the forums and on various blogs. There are a few details worth noting:

- If you have already saved the document in an unpatched version of Word and the spaces are missing, unfortunately there is no way to recover them.
- When you send the file to other users from Office 2010, unpatched users who edit the document may cause the spaces to disappear. It is important to ensure Office 2007 users are patched with this update, and ensuring that can be done by turning on Automatic Updates.

Related to the other forum post on this topic:
- In our testing, turning spooling services on and off did not affect the problem.
- Additionally, the presence (or not) of a specific printer driver or any printer driver did not solve or cause the problem.

As has been reported on various blogs, the Open XML standard is not the cause of the issue. This is an issue with Word 2007, and we believe a solution has been available since 2008.

We certainly regret any inconvenience this issue may have caused.

If you patch your 2007 installation to the current update level, and you are authoring documents on patched versions of Word 2007 (or 2010), and you still experience this problem, please don't hesitate to contact us.

This is our team blog: http://blogs.technet.com/b/office_sustained_engineering/.
This is our Twitter stream: http://twitter.com/officeUpdates

You can send feedback or requests for help regarding files that submit this behavior (for patched versions of Word) via the email link on my blog:http://blogs.technet.com/gray_knowlton. We are very interested to know if users are still experiencing this problem after systems are patched.

Regards,

Gray Knowlton
Group Program Manager
Office Customer and Partner Engineering Services 

 

 

 

 

The quality of software should improve over time.
Rohn007
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Rohn007 replied on

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One of the few directly from MS.

Good answer, thanks.
"Pay" for this free service by clicking on the Blue "Answer" link on reply that fixed yourproblem.
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