Document in Word 2010 automatically shut downs with a message

Hello,

Thank you for posting on Microsoft Community.

I am sorry that one of the users is facing an issue with Word 2010 popping up with a message to save the file and closing down without allowing much time to save the document. I will be assisting you with this issue.

In order to resolve this issue, we require more assistance on the issue.

1. Since this is happening to only one user – what do you mean by one user? Is it one User Account on the same computer, or on one particular computer on the same network?

2. If it’s happening with one particular computer – then are your computers connected to a network or server?

In the meantime you may check by launching Word 2010 in the Safe Mode.

Let’s follow these steps to open Word 2010 in the Safe Mode:

Click on Start > All Programs > Accessories > Run. In the Run box that opens type winword /safe (note there is a space between winword and /) and click on Ok. If you are not able to open the Run box then follow this step. Click on Start > All Programs > Accessories > Run and type in the command winword /safe and click on Ok.

This action will open Word 2013 in the Safe Mode. Check if it works normally and the same issue arises and you are prompted to save the Word document.

If the application works fine in safe mode, disable the Add-Ins for the application and check the result.

• Click the File tab.
• Go to Options.
• Click Add-ins.
• Select COM Add-Ins from the drop down window at the bottom of the box.
• Try disabling the Add-ins – clear all the options and click on OK to save the changes made. Note: In case you see some Add-ins getting checked again after applying OK it is still fine. Ignore and proceed further.
• Save the settings changes and close and reopen Word 2010 normally.
• Check if the issue resolves or the same issue arises.

In case the above steps do not work, then after completing COM Add-Ins follow the same steps as above and check under Word Add-Ins to see if there are any Add-in there which needs to be disabled. If yes, proceed with the same steps as mentioned above.

Check if the above step helps you to resolve the issue.

Note: In case if it works briefly and the issue returns after a while then make sure to navigate back to Com Add-Ins and Word Add-Ins (following the steps as detailed above) and remove / un-install the Add-ins from the list.

Please let us know if you need further assistance.

Thank you.