Ask a new question

Cannot open corrupted Office files

Hi
I have recently lost a huge number of Microsoft Office files. When I tried to open a file, the first message I get is 'The file xxxxxxx cannot be opened because there are problems with the content'
When I click details, I get this 'The file is corrupt and cannot be opened'
When I click OK, I get another message which says ' Word found unreadable content in 'xxxxxxx' and asks me whether i want to recover the document. if I click OK. I will get back to the message which says 'The file xxxxxxx cannot be opened because there are problems with the content'
Sometimes I get the message to say that the files are corrupted and sometimes, it says invalid attributes
I have tried a number of recovery tools but nothing seems to work
Would appreciate all the helps.
Thanks
Nawi

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

Such problems can be caused by malware or a virus infection. I assume the files are located in the Libraries

http://www.microsoft.com/security/scanner/en-us/default.aspx

http://www.malwarebytes.org/free/

Contributor since 2006
Currently win11 Pro & O365 Bus, multiple devices

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Sorry Palcouk
The files in in one of my folders. Almost all office files, Word, Excel or Powerpoint created before 17th December were corrupted and cannot be opened or read. Files created after the 17th December are ok. I suspect that it all started when I forced shut down the ASUS Ultrabook when downloading a Microsoft Office update. It was taking too long and I was in  a hurry to leave for a eating. 
Thanks.
Nawi

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Are you trying to open them from within the respective application using the File>Open facility?  Or, are you merely double clicking on them in the folder in which they reside?



Try repairing the Office installation as detailed in the Knowledge Base article at:


http://office.microsoft.com/en-us/excel-help/repair-or-remove-office-2010-HA010357402.aspx


or see:


http://answers.microsoft.com/en-us/office/forum/officeversion_other-word/unable-to-open-word-files-after-september-2013/6c2541ca-1ba8-4166-9ad5-70876e5715a7


Hope this helps,
Doug Robbins - MVP Office Apps & Services (Word)
dougrobbinsmvp@gmail.com
It's time to replace ‘Diversity, Equity & Inclusion’ with ‘Excellence, Opportunity & Civility’ - V Ramaswamy

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hi Doug
I get the same respond irrespective whether I open using the open facility or double clicking on the file itself
Thanks

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

If you want to send me one or some of the files, I will investigate the issue.



You can decipher my email address from my signature or obtain it from my profile at:

http://answers.microsoft.com/en-us/profile/5846a56b-3e92-46d7-b5bf-4f65922e1f56?sort=lastreplydate&dir=desc&tab=qna&forum=&filter=All&page=1&tm=1374543937262


Hope this helps,
Doug Robbins - MVP Office Apps & Services (Word)
dougrobbinsmvp@gmail.com
It's time to replace ‘Diversity, Equity & Inclusion’ with ‘Excellence, Opportunity & Civility’ - V Ramaswamy

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hi,

Thank you for choosing Microsoft Community.

 

You may refer to the steps provide in the article below and check if it helps:

http://support.microsoft.com/kb/918429/en-us

 

Also try to copy the document on to a different computer and check if you are able to access it.

 

Let us know the result.

Thank you.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

You haven't as yet said whether you have scanned your system for malware/virus infections
Contributor since 2006
Currently win11 Pro & O365 Bus, multiple devices

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Thanks Deepa
Tried both your suggestions. It didn't work in both cases
Thanks

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Dear Palcouk
Yes I have scanned the files. They are ok

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Thanks Doug
Will be sending you the corrupted file shortly
Thanks again

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

 
 

Question Info

Last updated October 5, 2021 Views 376 Applies to: