Ask a new question

BSOD when opening network files.

Hi All,

I experienced BSOD with several message i.e System service exception, irql no less or equal etc..
This is only happen when i open Microsoft Office document from Network folder. It does not happen when i opened other file type i.e pdf.
I experience this issues only after upgrading to WIndows 8 Pro 8.1. Before this, i never encounter BSOD.

I am using windows 8.1 Pro
Dell Latitiude E6330
My network folder is QNap, using netdrive to connect.

Again, this is only happen after i upgrade to 8.1


* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

Hello,

 

As the issue occurs only when opening files from network folder, it would be best if you post your query in the Office IT Pro forum link mentioned below:

http://social.technet.microsoft.com/Forums/en-US/category/officeitpro

 

For any other Office related queries, you may always post in this community and we are happy to assist.

Thank You.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hello Tarrro,

did you already get a solution for your problem? I have the same problem after updating to win 8.1 and haven`t got a solution yet. Please forward the solution to me.

Regards

Oliver

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

I get the same, although only seems to be Word documents.


Any solutions / suggestions?

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hi Nayana,

Apparently its only happen to word file only. I did not test on other file but its work fine on other office file, with sometimes happen to excel file.

However, it is not happen to any other filetype (e.g pdf)

Will do as per advise.

Hi All,

Will definitely put an update here.

Cheers

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Same problem here! Looking forward to a solution for this anoying problem!

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

If I knew where to send dump files to and where to log it, I would.

Any ideas anyone?

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Have the same problem... So annoying .

After I got Win 8.1 it crashes only when opening word files with NetDrive.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Have the same problem. looking forward for an answer. However not only word files. also with other office apploications like powerpoint, excel etc

when will a microsoft  engineer look into the issue or at least provide a headsup on this issue?
Thxs a lot for any help!

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hello All,

 

Is the Computer on network/domain?

Which Office suite is installed in the Computer?

Do you receive any error message when trying to access Office applications?

 

Try to open Office application in its application safe mode then check how it works.

 

To open Word in application safe mode: Click Start > in ‘Search’ bar >type 'winword /safe' (Without the quotes and note the space in the command)

 

 

Provide us the detailed information about the issue in order to assist you in better way.

Thank you.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hi Nayana,

Thxs for the prompt reply! Most appreciated!!

 

My laptop (Sony Vaio flip SVF 14N1C5E) is not in a domain

It runs on win 8.1,

I have Office 365 (trial version mid-size; we plan to migrate permanently tomorrow)

The office applications work fine if I open files in word , PowerPoint, etc. which are on local drives or SkyDrive.

However I have the majority of my document on a remote NAS (Synology DS209+II), visible to me anywhere via Netdrive application (v1.3.4.0)

 

I have a colleague also on 8.1 who experiences the same issue

I have a colleague working on 8.0 who does not experience this issue (also working on the same trial version of office 365!)

 

So my only conclusion is that win 8.1 in combination with netdrive must cause the problem…

 

I hope this helps to determine solution quickly…

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

 
 

Question Info

Last updated March 30, 2025 Views 2,460 Applies to: