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APPCRASH

I have recently reinstalled Office 2010 after having a new hard drive and motherboard installed. However, whenever I try to start Word I get a message saying that Microsoft Word has stopped working, and the equivalent with Powerpoint, with the following problem signatures
Word:
Problem signature:
  Problem Event Name: APPCRASH
  Application Name: WINWORD.EXE
  Application Version: 14.0.6024.1000
  Application Timestamp: 4d83e310
  Fault Module Name: KERNELBASE.dll
  Fault Module Version: 6.1.7601.18229
  Fault Module Timestamp: 51fb1116
  Exception Code: c06d007f
  Exception Offset: 0000c41f
  OS Version: 6.1.7601.2.1.0.256.48
  Locale ID: 2057
Additional information about the problem:
  LCID: 1033
  skulcid:

1033

 

Powerpoint:
 Problem Event Name: APPCRASH
  Application Name: POWERPNT.EXE
  Application Version: 14.0.6009.1000
  Application Timestamp: 4cc1a4ed
  Fault Module Name: ppcore.dll
  Fault Module Version: 14.0.6026.1000
  Fault Module Timestamp: 4d9cd67b
  Exception Code: c0000005
  Exception Offset: 0003b782
  OS Version: 6.1.7601.2.1.0.256.48
  Locale ID: 2057
Additional information about the problem:
  LCID: 1033
  skulcid:

1033

What can I do? I have tried to run Office Diagnostics but can't seem to find it.

 

 
Answer
Answer

Hello John,

 

You may follow the steps provided below and check if that helps to resolve the issue:

 

Step 1:

 

Ensure Word and PowerPoint 2010 applications are not running in Compatibility mode using the following steps:

1.       Click on Start > Computer > C-Drive (C :) > Program Files or Program Files (X86) > Microsoft Office > Office14

2.       Locate the Word and PowerPoint files then do a right-click on it and select ‘Properties’

3.       Select the ‘Compatibility’ tab then uncheck the ‘Run this program in Compatible mode for’ option

4.       Click on Apply and then select OK.  Then trying opening Outlook and verify the status.

 

Step 2:

 

If the issue still persists, you may follow the suggestions provided in the thread links below and check if that helps:

http://answers.microsoft.com/en-us/office/forum/office_2007-powerpoint/powerpoint-2007-appcrash-kernelbasedll-especially/33ff5da9-4fb2-44d0-a5a9-29f039566893

http://social.technet.microsoft.com/Forums/en-US/5b3a9fdb-b519-41d0-9968-a8362255954a/faulting-module-kernelbasedll

 

For further queries, reply and we would be happy to assist.

Thank you.

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Question Info

Last updated June 8, 2023 Views 6,872 Applies to: