Andreas Brekken
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Andreas Brekken asked on

When installing "Update for Microsoft Outlook Social Connector (KB983403)" the error "The expected version of the product was not found on the system." appears.

I have done the following:

 

  • Uninstalled everything related to Office 2010
  • Installed Office 2010 x64 RTM
  • Attempted installation of KB983403 (the update required for Facebook/MySpace/... OSC connectors): osc-kb983403-fullfile-x64-en-us.exe
  • After accepting the license terms, an error message box popups up.
  • Title: Update for Microsoft Outlook Social Connector (KB983403)
  • Text: The expected version of the product was not found on the system.
  • Buttons: OK

 

When OK is clicked, the installation terminates with no further messages.

I have also tried uninstalling everything and using the x86 versions of Office and KB983403. I have also tried having the Facebook installer perform the updates.

During installation of Office 2010, I have the OSC add-in option checked, as is instructed by the KB FAQ.

Diane Poremsky (slipstick.com)
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Diane Poremsky (slipstick.com) replied on
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Verify in Control Panel, Programs and Features that Office is 14.0.4763.1000. Do this by selecting the Office 2010 installation and checking the version at bottom of the window, as shown in this screenshot:http://slipstick.me/jing/version.png. The new connector only supports 14.0.4763 but outlook reports version 4760 with several build numbers.



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Diane Poremsky (slipstick.com)
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Diane Poremsky (slipstick.com) replied on
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Are you sure you installed 64-bit office? If you used the DVD with both versions, default is 32bit - you need to specifically choose 64 bit. After installing office, go to windows update and let windows update install the osc update.

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nighthawk-f117
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nighthawk-f117 replied on

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I'm also getting the same error; but I'm installing it on my 32bit version of Windows XP.

 

I also made a thread here:

 

http://social.answers.microsoft.com/Forums/en-US/officeinstall/thread/755e9237-36ba-47a5-aeb7-4fbf7667e072

7he1and0nly
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7he1and0nly replied on

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Same results. I have also tried it on 2 separate machines with 2 different installation souces.; all I get is the error. However the myspace plugin installed just fine....To bad i don't use myspace.
Diane Poremsky (slipstick.com)
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Diane Poremsky (slipstick.com) replied on
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I'm also getting the same error; but I'm installing it on my 32bit version of Windows XP. 

I also made a thread here:

http://social.answers.microsoft.com/Forums/en-US/officeinstall/thread/755e9237-36ba-47a5-aeb7-4fbf7667e072


You do not need to install the connector - its included in Outlook 2010. You need the update, either from http://support.microsoft.com/kb/983403 or from Windows update (its possible windows update installed it already). Once this update is installed, then install the providers.  



Diane Poremsky [MVP - Outlook]
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http://www.outlook-tips.net
Diane Poremsky (slipstick.com)
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Diane Poremsky (slipstick.com) replied on
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Same results. I have also tried it on 2 separate machines with 2 different installation souces.; all I get is the error. However the myspace plugin installed just fine....To bad i don't use myspace.


I didn't waste time installing mysapce since i don't use it. :)

Did you check Windows Update - it was on the list of critical updates when i checked yesterday and its possible that it was installed automatically.



Diane Poremsky [MVP - Outlook]
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7he1and0nly
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7he1and0nly replied on

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Ya, I only tried it to see if anything would actually go. And that's the only one that did. I'm trying it on another machine and downloading the Trial from M$ to see if it will work that way.
Gabriel Bratton
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Gabriel Bratton replied on
Microsoft

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7he1and0nly,

Please verify what version of Office 2010 you have installed.  The Outlook Social Connector updates will only work with the release version.  In Outlook 2010 if you click File, Help, the release version will show as 14.0.4760.1000.  If the build number is less than this then you likely have a Beta build which the update will not work.

For the machine you are installing the Office 2010 Trial, you will not need to install the OSC Update.  The Trial build of Office gets updated automatically.  Once that machine is setup please try installing the Providers. 

Provider Downloads

Facebook provider
http://www.microsoft.com/downloads/details.aspx?FamilyID=ce8b7517-234c-48a1-a655-324a88893b02&displaylang=en

Windows Live Messenger provider
http://www.microsoft.com/downloads/details.aspx?FamilyID=b45b3d7f-22e1-403c-b0fb-587fd33aa6f3&displaylang=en

LinkedIn provider
http://www.linkedin.com/outlook

MySpace provider
http://www.myspace.com/msoutlook

Outlook 2010 OSC Updates

OSC update for Outlook 201032-bit
Update for Outlook Social Connector (KB983403), 32-Bit Edition
http://www.microsoft.com/downloads/details.aspx?FamilyId=9886FACA-F1C5-4579-83E2-C872C7ABC61A&displaylang=en 

OSC update for Outlook 201064-bit
Update for Outlook Social Connector (KB983403), 64-bit Edition
http://www.microsoft.com/downloads/details.aspx?FamilyId=72A506A7-8A91-4D56-8B27-BF3B3F58FE9A&displaylang=en

Outlook 2003 and Outlook 2007 OSC Update

http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=b638cc14-11e5-448a-b5a6-4f553ce81b94

nighthawk-f117
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nighthawk-f117 replied on

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Thanks for the help.

But it still happens. When I try to install the individual providers it asks me to Install the latest version of the Outlook Social Connector;

at which point the error message "The expected version of the product was not found on the system."

 

It happens whether I try to install the providers, or the:

OSC update for Outlook 201032-bit
Update for Outlook Social Connector (KB983403), 32-Bit Edition
http://www.microsoft.com/downloads/details.aspx?FamilyId=9886FACA-F1C5-4579-83E2-C872C7ABC61A&displaylang=en

Derek Gabriel
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Derek Gabriel replied on

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I did verify I had Outlook version 14.0.4760.1000 (32-bit) as part of Office Pro Plus. And I tried a number of times, after rebooting, etc with no luck.

The issue lies in the Social Connector Update - for some reason if I download it directly from the Microsoft download center or try to let the facebook provider installer run it as part of the install chain it fails with the message "The expected version of the product was not found on the system."

I instead ran windows update and found that the Social Connector Update was in the list of available updates - after completing it via Windows Update I was able to then successfully run the Facebook Provider Installer.


DG
DG
RogelioRR
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RogelioRR replied on

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Could you help to solve the Andreas problem? I had the same problem and, of course, i had the 64-bit version of Office, and also had the RTM version of Office Professional Plus
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