TheEdge
Had this question 18
Question
TheEdge asked on
| 38702 views

Outlook wont run up, mail control panel applet says I have run out of resources

Environment:
Windows 7 Professional, Outlook 2010

I have been using Outlook for a couple of hours without issue. I then rebooted my machine and went to run Outlook and received an error dialog with "Cannot Start Microsoft Outlook". I then tried to run outlook in safe mode:

  • outlook /safe
  • outlook /safe:1
  • outlook /safe:3
  • outlook /safe:4
  • outlook /resetnavpane

Nothing worked so I tried a repair of my Office install, followed by an uninstall of Outlook and a re-install. Still no joy.

I then attempted to open up the "Mail" control panel applet and receive a warning dialog of  "Your system needs more memory or system resources. Close some windows and try again."

As this is a fresh boot and the machine has 3GB of free RAM resources is not the problem. I suspect I have a corrupt profile. Can anyone shed any light on this for me? Anything I can try? I was hoping that Outlook was going to prove more stable than in the past with more informative error messages *sigh*.

Wakatashi
Found this helpful 33
Answer
Wakatashi replied on

Reply

I renamed the HKCU\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem to "Windows Messaging Subsystem OLD" (no need to do anything in HKLM in my case).  Then I was able to open the "Mail" Control Panel and create a new profile.  Nice one!
Diane Poremsky (slipstick.com)
Found this helpful 5
Answer

Reply

You have two options: completely uninstall office and reinstall - delete all office files from the hard drive, all registry keys. Actually, since it works on the other system, deleting *all* outlook registry keys and repairing might fix it.

If you aren't in a hurry and want to try different things - delete the windows messaging subsystem key in HKCU and HKLM and repair. If that fails, delete it and all outlook keys you can find then repair.



Diane Poremsky [MVP - Outlook]
Outlook Tips http://www.outlook-tips.net/
Outlook & Exchange Solutions Center http://www.slipstick.com
Subscribe to Exchange Messaging Outlook weekly newsletter or Outlook Daily Tips
Diane Poremsky [Outlook MVP]
Outlook Resources: http://www.slipstick.com
http://www.outlook-tips.net
Diane Poremsky (slipstick.com)
Found this helpful 0
What type of email account do you have conigured in Outlook? Are you using it on terminal services?

Diane Poremsky [MVP - Outlook]
Outlook Tips http://www.outlook-tips.net/
Outlook & Exchange Solutions Center http://www.slipstick.com
Subscribe to Exchange Messaging Outlook weekly newsletter or Outlook Daily Tips
Diane Poremsky [Outlook MVP]
Outlook Resources: http://www.slipstick.com
http://www.outlook-tips.net
Ganesh Kumar N
Found this helpful 0
Ganesh Kumar N replied on

Try the following steps:

 

Click on Start-> All Programs-> Accessories-> Run

Type outlook /profiles

Use the New option to create a new profile

 

Verify if you are able to create and use a new Outlook profile.


Ganesh Kumar N
TheEdge
Found this helpful 0
TheEdge replied on

Reply

I had a single "Internet Email" account configured. I am not running this under Terminal services. Its a native Win7 32bit (not xp mode) run of Outlook 2010. I have also checked the event viewer logs and there are no errors listed in either the application, system or security logs.
TheEdge
Found this helpful 0
TheEdge replied on

Reply

As soon as I attempt to run outlook /profiles I get the same error dialog "Cannot start Microsoft Outlook".

I have also checked the event viewer logs and there are no errors listed in either the application, system or security logs.

TheEdge
Found this helpful 0
TheEdge replied on

Reply

And a complete re-install of Office still produces the same error messages described above. So I must have an issue in the registry somewhere. I have also renamed existing folder that contained my PST in case that was causing an issue (even though repair tool reported no errors).

Other Office applications start up fine. It has to be related to profiles in some way as Control Panel > Mail won't open with the resource error above. But after a fresh reboot and over 3GB of RAM free this is not the case.

Is there any other log or similar I can look at?

 

 

TheEdge
Found this helpful 1
TheEdge replied on

Reply

Logging in as a different user and accessing Control Panel > Mail works fine. So it is definitely my user account and profile information. OLFix does not alleviate the problem either.
Ganesh Kumar N
Found this helpful 1
Ganesh Kumar N replied on

Reply

Try the following steps:

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk

Ensure to back the registry using the steps givenhere.

Note: all customization in the current profile will be lost; however you may all the data in Outlook by reconnecting the existing PST (Outlook Data File)

1.     Close Outlook > click on Start > All Programs > Accessories > Run

2.     Type regedit.exe into the Run window, press Enter

3.     Locate the following registry key:

a)     HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles

4.     Repair Microsoft Office using the Programs and Features in Control Panel

5.     Repeat Step 1, type Outlook /profiles, press Enter

6.     Try to create a new Outlook profile and verify the status


Ganesh Kumar N
TheEdge
Found this helpful 0
TheEdge replied on

Reply

Hi Ganesh,

Here is the relevant registry key (which is totally empty) before starting the process:

Windows Registry Editor Version 5.00 [HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles]

I then did Step 4 and surprisingly the key did not change and was still totally empty. Attempting step 5 I still received the error message dialog "Cannot start Microsoft Outlook." And then attempting to open Control Panel > Mail still produces the warning dialog "Your system needs more memory or system resources. Close some windows and try again".

So basically I cannot run outlook.exe and I cannot use the control panel applet to manage my profiles.

 

Diane Poremsky (slipstick.com)
Found this helpful 5
Answer

Reply

You have two options: completely uninstall office and reinstall - delete all office files from the hard drive, all registry keys. Actually, since it works on the other system, deleting *all* outlook registry keys and repairing might fix it.

If you aren't in a hurry and want to try different things - delete the windows messaging subsystem key in HKCU and HKLM and repair. If that fails, delete it and all outlook keys you can find then repair.



Diane Poremsky [MVP - Outlook]
Outlook Tips http://www.outlook-tips.net/
Outlook & Exchange Solutions Center http://www.slipstick.com
Subscribe to Exchange Messaging Outlook weekly newsletter or Outlook Daily Tips
Diane Poremsky [Outlook MVP]
Outlook Resources: http://www.slipstick.com
http://www.outlook-tips.net
TheEdge
Found this helpful 2
TheEdge replied on

Reply

I am nothing but a patient and desperate man :-). I removed the key in HKCU and HKLM as described. Then *before* opening Outlook I opened Control Panel > Mail and hey presto it opened with no profiles (as expected)! I did *not* open Outlook at that point. I did a repair and a reboot. Just to make sure things were as I left them I attempted to open Control Panel > Mail and it still opened and had no profiles. Which was good. I then ran up Outlook and it had the default "Outlook" profile as the selected profile. I decided to create a new profile and then went through the steps of creating that profile and pointing it to my original PST file. Outlook started fine and subsequent restarts also worked.

So thanks Diane I am once again a happy Outlook user.
Previous Previous Page of 4 Next Next