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What is the type of email account configured in Outlook (POP3, IMAP or an Exchange)?
What happens when you try to move an email from one folder to another?
Explain “At the same time I cannot undo file movement. Say I delete an email (not permanently) I used to be able to choose undo and back it came”
What type of account are you using - POP, IMAP, Hotmail/Live, Exchange?
I have several POP accounts and one IMAP account. For one account I have both IMAP and POP3 options loaded. I use the POP3 for general inbox download and then use the IMAP to see other folders on the server like SPAM where i can delete in Outlook and not
have to go and log in to a web site. I have had this setup in Outlook 2007 and 2003 before without issue.
With regards to moving an email..... i should be more specific. I CAN move an email from my inbox to another folder ONCE. Eg. I can move from inbox to a folder called received, or deleted or any other. But only ONCE. If I move the file by mistake and then
go into the folder to try and move the email back to the original or to another folder I cannot. I used to be able to move emails freely and expect this is the correct function.
With regards to what happens. If I try and drag an email to another folder...nothing. No error message nothing. Same if I choose to "move to" another folder. Nothing.
WIth regards to UNDO. I can choose to delete a message and it goes into the deleted folder. In past i could click UNDO and it would come back to the original folder. No more! Same basic problem. The message can be moved only once and when it has been moved
cannot be manually moved back or to another folder or by way of the UNDO button.
It seems that when the message has been moved once it is somehow tagged not to be able to move again.....
Hope this helps.
In which account you are facing the issue of moving emails (Pop3 or IMAP)?
If this is happening with IMAP account, remove and re- add the email account and check the results.
Incase if you are facing this issue with the .POP3 account, repair the PST file and check the results.
Create a new Outlook Profile and open the Problem .PST file, now try moving the files and check if this helps.
How to create a new Outlook Profile:
http://support.microsoft.com/kb/829918
If this works, this might be an issue with the profile.
Is only junk spam affected? Is the problem that the safe senders list doesn't retain names?
(Undo doesn't work when you use the not junk option to move mail. That's by design.)
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