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BUG? Outlook 2010 - Search not working (with some Windows 7 machines)

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In some Win7 systems, the Outlook 2010 search capability does not work.Processes used: http://support.microsoft.com/ , http://support.microsoft.com/ or rebuild indexes or new profile or Office repair or Office Reinstallation.
They did not work
What I am doing as workaround is: removing Outlook from the indexing options and in that way Outlook use the search capabilities built in (more slow, but at least I could search emails).
In some cases I re installed everything (OS, apps, etc) and that solve the issue, but I could not trace what is causing the problem (no errors, or events)

Seems like the issue is caused by the Windows Search component but it is reflected in Ms Outlook since the Outlook search worked fine.

Anybody know a real solution for this issue?

- Child exploitation or abuse
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- Inappropriate/Adult content
- Nudity
- Profanity
- Software piracy
- SPAM/Advertising
- Virus/Spyware/Malware danger
- Other Term of Use or Code of Conduct violation

3 People had
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CR-Nemesis

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Refer to the following thread which discusses the same issue and check if it helps:

http://answers.microsoft.com/en-us/office/forum/office_2010-outlook/cant-search-emails-in-outlook-2010/92f26632-5ad5-4a00-a499-4f57b978c5ad

http://answers.microsoft.com/en-us/office/forum/office_2010-outlook/outlook-2010-mail-indexing-not-working-windows/3ed728e1-77c3-4202-a3cc-7a68e6622d4e

http://answers.microsoft.com/en-us/office/forum/office_2010-outlook/outlook-2010-search-broken-no-matches-found-in-all/74725deb-1cdf-464c-812a-9a276f47fb17

- Child exploitation or abuse
- Harassment or threats
- Inappropriate/Adult content
- Nudity
- Profanity
- Software piracy
- SPAM/Advertising
- Virus/Spyware/Malware danger
- Other Term of Use or Code of Conduct violation

Girish M

Support Engineer

Community Star

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If you do this: Open Outlook click on File > Options > Search > Indexing options > Modify > Uncheck Outlook
Click on OK then close and restart Outlook to check if search results fetch correctly.

What you are using is the Outlook search that is not the Windows Search of Win7. In my case I already tried that.
the registry key: "HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Windows Search" does not exist on Win7 so this did not work.
And for the rest of the recommendations, believe I made a good research before post this, they did not work. And something to remark I do not believe that we need to rebuilt a system in order to fix an issue, since this is happening in several machines. I truly believe that someone of Microsoft should step in and take ownership of this issue, since as you could read there are several threads withe the same situation without a real solution to this bug.

The problem is not the Outlook Search is the combination of Windows Search and Outlook 2010 something is not working properly. (In some cases)

Regards.

- Child exploitation or abuse
- Harassment or threats
- Inappropriate/Adult content
- Nudity
- Profanity
- Software piracy
- SPAM/Advertising
- Virus/Spyware/Malware danger
- Other Term of Use or Code of Conduct violation

CR-Nemesis

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As mentioned before, try to rebuild the Windows Indexing options, and wait for the Indexing to complete, once that is done you may try to search in Outlook and see how the search works.

Refer to the following threads to know more:

http://windows.microsoft.com/en-US/windows7/Change-advanced-indexing-options

http://office.microsoft.com/en-us/outlook-help/reset-indexing-by-rebuilding-your-instant-search-catalog-HA010237832.aspx

Though it is for Outlook 2007, it is applicable for Outlook 2010 as well.

- Child exploitation or abuse
- Harassment or threats
- Inappropriate/Adult content
- Nudity
- Profanity
- Software piracy
- SPAM/Advertising
- Virus/Spyware/Malware danger
- Other Term of Use or Code of Conduct violation

Girish M

Support Engineer

Community Star

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Vote

Thank you Girish,

That was done several times, and of course I waited until the items were indexed, but we still without good results.

Thanks

- Child exploitation or abuse
- Harassment or threats
- Inappropriate/Adult content
- Nudity
- Profanity
- Software piracy
- SPAM/Advertising
- Virus/Spyware/Malware danger
- Other Term of Use or Code of Conduct violation

CR-Nemesis

Was this helpful?

Thank you CR-Nemesis,
I works perfectly. I was looking around for a solution and here it is.
Thanks

- Child exploitation or abuse
- Harassment or threats
- Inappropriate/Adult content
- Nudity
- Profanity
- Software piracy
- SPAM/Advertising
- Virus/Spyware/Malware danger
- Other Term of Use or Code of Conduct violation

Dannyx

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BUG? Outlook 2010 - Search not working (with some Windows 7 machines)

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