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Question

OneNote and SkyDrive don't work with each other.

Applies To: Office | Office 2010 | Microsoft Office OneNote | Windows 7

I'm really hoping that somebody can help.  I've been looking forward to the online functionality of Office, and while I've enjoyed playing with the Web Apps, I'm having the following problems:

In OneNote Web App, clicking "Open in OneNote" opens the standard warning dialog about downloading, and includes this information:

File Name: Online Notebook
From: a6xk4q.docs.live.net

After I click 'okay', I see the following three messages:

First: "Opening..."

Then, after a moment: "Searching for section."

Finally, after another moment: "OneNote has encountered a problem and cannot complete this operation"

Conversely, when I try to share a 2010 notebook to the web, I can sign into SkyDrive, see my folders and their privacy settings, but when I click "Share Notebook", I get:

"Connecting to new notebook location", shortly followed by:

"OneNote cannot move the notebook to the specified location"

If I try to create a New Shared Notebook in OneNote, after clicking "Create Notebook", I receive the following message after it tries to connect to the new location:

"OneNote cannot create a new notebook at:
https://a6xk4.docs.live.net/6d0ff478cebe815c/^.Documents/SHARE/

Possible reasons include:
- The specified location is not available.
- You do not have permissions to modify the specified location.
- The path or network name contains invalid characters.
- The combined path and network name exceeds the maximum path length.

Adjust the path and notebook name, and try again."

I'm running Windows 7 Professional, 64-bit, and Internet Explorer 8 (the 32-bit version).  I am also running Office Professional 2010, also the 32-bit version.

I haven't tried the SkyDrive functionality in Excel or PowerPoint, but in the Word Web App, clicking "Open in Word" works, but trying to "Save to Web" from Word with a local document produces very similar errors to the OneNote problems.

Please don't tell me this is just one of those 64-bit problems like the 'Print to OneNote' feature in Office 2007...  :-(

Any help will be very much appreciated!

Thank you,
Joe

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8 People had
this question

Joe in NH

Joe in NH

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6

Votes

Answer

I think I solved the problem.

I ran OneNote in Windows XP Service Pack 3 compatibility mode, and it is now able to save/open SkyDrive OneNote Web App notebooks.

For those who do not know how to do this:

 - Right mouse click on the OneNote icon
 - Select 'Properties'
 - Click the 'Compatibility' tab in the dialog box
 - Check 'Run this program in compatibility mode for:
 - Select 'Windows XP (Service Pack 3) from the drop-down list
 - Click OK.

I'll be interested to know if this solution works for other people.

Good luck!
Joe

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Joe in NH

Joe in NH

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This sounds like an authentication problem similar to this thread:

http://social.answers.microsoft.com/Forums/en-US/addonenote/thread/8291c70b-899d-449a-b03f-774079aecbc7

This shouldn't be caused by 64-bit Windows/Office (although you'll need to use 32-bit IE for "Open in OneNote" to work, lame...)

(BTW: OneNote 2010 has a 64-bit print driver!)

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jeffhubb_

jeffhubb_

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6

Votes

Answer

I think I solved the problem.

I ran OneNote in Windows XP Service Pack 3 compatibility mode, and it is now able to save/open SkyDrive OneNote Web App notebooks.

For those who do not know how to do this:

 - Right mouse click on the OneNote icon
 - Select 'Properties'
 - Click the 'Compatibility' tab in the dialog box
 - Check 'Run this program in compatibility mode for:
 - Select 'Windows XP (Service Pack 3) from the drop-down list
 - Click OK.

I'll be interested to know if this solution works for other people.

Good luck!
Joe

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Joe in NH

Joe in NH

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Great advice Joe in NH!  I was having the same problem and when I changed the compatibility to XP SP3 it started to work.  Many thanks.
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kczimm

kczimm

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This workaround does seem to work, but it kills my ability to launch the application using Win+N, or Shift+Win+N keyboard shortcuts.  Anybody know if a proper fix for this is in the works?
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captmega

captmega

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1

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Yes, the OneNote team is working on a fix.   This is likely an authentication issue, probably you changed your password or used two different accounts (Live ID is managed by Windows at a system level, so even using Messenger with a different account can confuse Office).  There are quirks in XP we had to work around, and apparently Vista & 7 have similar quirks which is why XP-compatibility mode works but may have side-effects.  Sorry for the trouble...

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jeffhubb_

jeffhubb_

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I followed Joe's advice of running OneNote in Windows XP Service Pack 3 compatibility mode. Now I can create OneNote file and put it on Skydrive. But from Skydrive I still can't open it in OneNote. I can do it using my school computer though, which has a IE8 with cipher strength 128 bit, Windows XP. My home computer has a IE8 with cipher strength 256 bit, Windows 7. Is Win7 or IE8 256 bit the problem?

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Ying2010

Ying2010

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same here.  I can open OneNote notebooks at home  on the 3 pcs i own from the web app, then tell it to open in OneNote and it syncs to my pc and opens just fine.  Not my work PC.  Do I need to add live.com to my trusted sites?  I don't have access to do this on my work pc.  I can open these notebooks on every single PC i come across except work.  Its driving me crazy.  I just want to open my SkyDrive OneNote DB on my local OneNote app.
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7echno7im

7echno7im

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It is Feb 2011. I had the same problem and Joe's answer to run in Win XP Service Pacek 3 compatibility mode worked for me.

This is ridiculous. Is there a better fix????????

 

Thanks.

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DPelly

DPelly

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I've been the same problem as the op.

Windows 7 ultimate 64-bit.
Microsoft Office 2010 Professional 64-bit

I am unable to create notebooks on skydrive and cannot "open in onenote" notebooks on the skydrive. For some reason, there are no older compatability modes available in the drop down menu (i only have 7, vista sp1/2, and windows server 2008 compatability modes for onenote).

That being said another computer running vista 32-bit and the same office 2010 professional has no problems whatsoever.

Any suggestions?
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NicholasLynch

NicholasLynch

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I had the same problem.  My desktop quit syncing, but my iPhone and laptop were syncing fine.  I went in to services and WebClient service wasn't running.  I started it, and OneNote began syncing again with Skydrive.
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golfpmac

golfpmac
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