|
|
|
|
About your comments:
[snip]
As I said I am a tech journalist, so I warn you in advance that your response to this issue (or lack thereof) may become fodder for a future piece, so consider yourself warned.
At this point I'm frustrated, tired, and fed up and expect a real solution from real engineers, not a canned response from tech support.
[/snip]
I do sympathise with your frustration. I agree, there is no good excuse for the PITA you've been through. I hope you do write up your misadventure in the most public forum you can find. If you read back through the postings, you'll see many of the same installation problems coming up time and again. "Invalid Product Key" being one of the most common ones.
This is a volunteer supported site, very few paid MS support people and next to no software engineers posting. I suspect there are a few "ghosting", reading postings only.
Try working your way through this support page. It has links to many sub pages with various "fix it" tools. One of them may help with the missing DLLs (if you can figure out how to navigate to the right page):
Sad to say, you may have to go the Official Support site way and pay their "Danegeld" in the hope that they will recognize it as their own problem and return the extortion fee (I'm not holding my breath...).
Here are a few other links you could try:
Note (in theory) Microsoft provides technical support at no cost for problems that involve the installation of Microsoft Office system. If you need help, visit the Microsoft Online Assisted Support Options Web site. Click the following link to visit the Microsoft Online Assisted Support Options Web site, and then select your product to contact support: http://support.microsoft.com/select/default.aspx?target=assistance&c1=505&GSSOrid/sekNire595
If all else fails
Microsoft North American Retail Product Refund Guideline - https://www.microsoft.com/mscorp/productrefund/refund.mspx
A couple of things, you are posting to a user group, so your warning of future fodder is somewhat unwaranted and intimidating.
You seem to have done most things to resolve, I have no experience with Apple or Bootcamp so my thoughts may not be relevent, but if this was a PC under MSconfig, I woulld hide all MS Services, disable the rest, and disable all startups before rebooting. I 'm not entirely comfortable with using any reg cleaner.
I might also consider installing through this MS Tool to see if it sheds any further light http://www.dependencywalker.com/
About your comments:
[snip]
As I said I am a tech journalist, so I warn you in advance that your response to this issue (or lack thereof) may become fodder for a future piece, so consider yourself warned.
At this point I'm frustrated, tired, and fed up and expect a real solution from real engineers, not a canned response from tech support.
[/snip]
I do sympathise with your frustration. I agree, there is no good excuse for the PITA you've been through. I hope you do write up your misadventure in the most public forum you can find. If you read back through the postings, you'll see many of the same installation problems coming up time and again. "Invalid Product Key" being one of the most common ones.
This is a volunteer supported site, very few paid MS support people and next to no software engineers posting. I suspect there are a few "ghosting", reading postings only.
Try working your way through this support page. It has links to many sub pages with various "fix it" tools. One of them may help with the missing DLLs (if you can figure out how to navigate to the right page):
Sad to say, you may have to go the Official Support site way and pay their "Danegeld" in the hope that they will recognize it as their own problem and return the extortion fee (I'm not holding my breath...).
Here are a few other links you could try:
Note (in theory) Microsoft provides technical support at no cost for problems that involve the installation of Microsoft Office system. If you need help, visit the Microsoft Online Assisted Support Options Web site. Click the following link to visit the Microsoft Online Assisted Support Options Web site, and then select your product to contact support: http://support.microsoft.com/select/default.aspx?target=assistance&c1=505&GSSOrid/sekNire595
If all else fails
Microsoft North American Retail Product Refund Guideline - https://www.microsoft.com/mscorp/productrefund/refund.mspx
A bit late now I guess if you have done a clean install but I was curious if you had tried the MSDN tools (linked below) as I have found them very useful with other .NET issues.
.NET Framework Setup Verification Tool
http://blogs.msdn.com/b/astebner/archive/2008/10/13/8999004.aspx
.NET Framework Cleanup Tool
http://blogs.msdn.com/b/astebner/archive/2008/08/28/8904493.aspx
The CLSID {03A12C9D-C56A-3F97-8530-0643D6391970} points to the Visual Studio runtimes or maybe the permissions on the DLL.
>mfc90.dll\Microsoft.VC90.MFC,version="9.0.30729.4148",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="amd64",type="win32"
The CBS log after SFC scan might have been of interest in case the .NET issues were symptoms of issues else where.
Anyone else having similar issues it'd be good to know if either of the tools helped and failing that the content of "%WINDIR%\Logs\CBS\CBS.log" after running "sfc /scannow".
Enter the thread ID of the thread you are merging into
To report abuse, sign in or continue without signing in
Thank you.
|
|
|
Don't have one of the above accounts?
