Latin symbols disappear from text

I do a lot of editing work on texts containing some Latin letters, e.g. alpha, kappa, etc, which I insert using the  "Insert" > "symbol" command. Very often, however, after receiving the documents back from colleagues who have worked on them (also in Word), some or all of the symbols have been replaced with a little square with a question mark in the middle (even though the symbols themselves were not altered by my colleagues). This wastes so much time, it's driving me up the wall. Does anyone know how to fix this? I cannot save them as text files as I need to retain embedded field codes.

Thank you!

Answer
Answer
Each operating system has its own fonts.  But if all are using Unicode fonts, everything should be OK.  That first question was a bit off topic though--on the prevent it next time instead of fix this issue.

It turns out my first thought was right: the ? in a box is the "new" missing character in font symbol (I'm used to the empty box).  So your characters are likely still there.   Change the font to  Cambria Math or Arial Unicode.   If everything shows up, you can try a more conventional Unicode font like Times New Roman.

Pamelia Caswell

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Last updated May 29, 2023 Views 615 Applies to: