Computer does not communicate with printer

Have you tried printing a test sheet via the Control Panel>Hardware and Sound>Devices and Printers and right click on the Printer and select Printer Properties and then click on Print Test Page?

See “How to troubleshoot print failures in Word” at:

http://support.microsoft.com/kb/826845

and

http://support.microsoft.com/kb/826862

Yes, I had tried that along with a number of others, including some of the suggestions given on the other web sites. Will continue to follow up through the sites; however, this may take a few days so I plan to get back with you later. Can not copy or scan, or print from Word, Excel, etc. Have great day and thanks.!

It was not successful. Will follow up as you suggested on the websites.

Hi!

Attempts have been made to print by following instructions through the websites and other suggestions relative to Plug and Unplug, Word, WordPad, Test Page, Find & fix, System Restore (which shows the latest date which is not earlier enough for my needs because I learned Windows 7 apparently does not easily allow access to previous updates as XP did),Detect and Repair, Microsoft Fixit, Find and Install printer drivers, manually installed the printer driver although had confirmed updates were automatically sent to my computer (Dell V2310-V150 Series XCF Type 3 –User mode),determined if problem documents were created from some custom template (found normal only), and ran Troubleshooter; however, am hesitant to attempt to modify the directory until discussing it with you.  Thanks again.

There is no point in doing anything else, if you cannot get a Test Page to print via the Control Panel Devices and Printers applet Printer Properties.

How is the printer connected to the computer?  Have you ever been able to print with it?  Look for help on a Dell website as the problem is not really with Word or Office if you cannot produce a Test Page.

It is connected to the computer via USB. The printer has been printing, copying, and scanning with no problem until the on button began to remain on. I appreciate your efforts to help. Will continue to search for a solution. Have a great day!

I found no re-set facility on the printer. Have completely removed the power from the printer numerous times without success.  Will continue searching for answers. Thanks.