Office

  • Office 2007
  • Office
  • All forums
Question

Need Help uninstalling a Trend Micro Add-in for Outlook

Applies To:

I uninstalled Trend Micro anti-virus program yesterday because it was using up all of the space on my 500GB HD. I followed the instrucitons from one of your answer tech Rob Brown using the Trend Micro ToolKit and regained almost 300GB of space. All good, except when I open Outlook I get message below:

The add-in Redemtion Helper Outlook Ext. "(C:\Program\Trend Micro\Internet Security\TMAS-OL\Redemption.dll) Cannot be loaded or has been disabled by outlook please contact the add-in manufacturer for an update. If no updae available please uninstall Add-in.

I spent three hours last night working with Micro Trend to try to remove it and so far nothing works. I cannot locate the Redemption.dll file anywhere on my computer. Rob Brown has directed me to this forum. Can someone help me out on this?

Thanks Much,

Cate

    • Child exploitation or abuse
    • Harassment or threats
    • Inappropriate/Adult content
    • Nudity
    • Profanity
    • Software piracy
    • SPAM/Advertising
    • Virus/Spyware/Malware danger
    • Other Term of Use or Code of Conduct violation
3 People had
this question

PhotoByCate

PhotoByCate

Was this helpful?

1

Vote

Answer

Sorry, I forgot that Office 2007 was not totally "ribbonized", specifically Outlook still had menu.  I don't have outlook 2007 so I can't look at it.

I gave you instruction for the ribbon that didn't apply to Outlook. This page has the instructions you need:

https://office.microsoft.com/en-us/help/enable-or-disable-add-ins-in-office-programs-HA010034127.aspx

If you are reading this tip and it helps you, please click on the  "Vote as Helpful" button to "reward" me with "points"! Thanks 

Please click on  Propose as Answer  to let others know the solution that worked for you

Link to: Silverlight Applets Mapping 2003 Menu to 2010 Ribbon for all Office Apps

Link to: Search for 2007 Commands addin PS: MS WHERE IS THE 2010 VERSION!?!?! HintHint!

Link to: Flash Applets Mapping 2003 Menu to 2007 Ribbon for all Office Apps

    • Child exploitation or abuse
    • Harassment or threats
    • Inappropriate/Adult content
    • Nudity
    • Profanity
    • Software piracy
    • SPAM/Advertising
    • Virus/Spyware/Malware danger
    • Other Term of Use or Code of Conduct violation

Rohn007

Rohn007 MCC
Community Star
Install this great addin:
www.officelabs.com/projects/searchcommands/Pages/default.aspx

Was this helpful?

I think that the problem isn't a broken redemption.dll file, it is that outlook is looking for it and not finding it.

If you haven't already done it, try going into Office button / Excel Options button / Add-ins option. Find Trend in ther and deactivate it. You may have to use the "Manage"/Go button at the bottom of the panel to find it.

Note: you will probalby have to be running as adminstrator to make this work, or you could try doing it in safe mode

Run As Admin

Your problem is probably with the registry. There is an error where your userid is not being allowed to update the activation information.

What you need to do is "runas admin":

  • Go to the start menu and find the program icon you want to start
  • <Shift> <Right Click> on it
  • Select “Run as …”

If that doesn’t work try this:

  • In the start menu, right click on the shortcut for any Office app, select “RunAs Admin”
    If runas does not appear, right click and drag the shortcut to the desktop
  • create a shortcut on the desktop.
  • Right click on the desktop shortcut,
  •  runas admin should be there.

Activate the application/office:

  • 2007 Office button / 2010 File tab
  • Help
  • Click on “Activate the Application”
  • Follow prompts to enter product key
  • Close the app
  • Restart app normally
Run a Program as an Administrator in Win7 -http://www.sevenforums.com/tutorials/11841-run-administrator.html?ltr=R

 

What is 'Run as Administrator' in Windows 7?
http://superuser.com/questions/235444/what-is-run-as-administrator-in-windows-7

 

If that doesn’t work, try rebooting into Safe mode to do the install/activation.

Start Win7 in safe mode - http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode

 

 

If you are reading this tip and it helps you, please click on the  "Vote as Helpful" button to "reward" me with "points"! Thanks 

Please click on  Propose as Answer  to let others know the solution that worked for you

Link to: Silverlight Applets Mapping 2003 Menu to 2010 Ribbon for all Office Apps

Link to: Search for 2007 Commands addin PS: MS WHERE IS THE 2010 VERSION!?!?! HintHint!

Link to: Flash Applets Mapping 2003 Menu to 2007 Ribbon for all Office Apps

    • Child exploitation or abuse
    • Harassment or threats
    • Inappropriate/Adult content
    • Nudity
    • Profanity
    • Software piracy
    • SPAM/Advertising
    • Virus/Spyware/Malware danger
    • Other Term of Use or Code of Conduct violation

Rohn007

Rohn007 MCC
Community Star
Install this great addin:
www.officelabs.com/projects/searchcommands/Pages/default.aspx

Was this helpful?

Hi Rohn,

I am not very technical so you will have dumb this down a bit for me please. :)

The first part - Office button / Excel Options button / Add-ins option. Find Trend in ther and deactivate it. You may have to use the "Manage"/Go button at the bottom of the panel to find it.  Where do I find these options and buttons?

Thanks,

Cate

    • Child exploitation or abuse
    • Harassment or threats
    • Inappropriate/Adult content
    • Nudity
    • Profanity
    • Software piracy
    • SPAM/Advertising
    • Virus/Spyware/Malware danger
    • Other Term of Use or Code of Conduct violation

PhotoByCate

PhotoByCate

Was this helpful?

1

Vote

Answer

Sorry, I forgot that Office 2007 was not totally "ribbonized", specifically Outlook still had menu.  I don't have outlook 2007 so I can't look at it.

I gave you instruction for the ribbon that didn't apply to Outlook. This page has the instructions you need:

https://office.microsoft.com/en-us/help/enable-or-disable-add-ins-in-office-programs-HA010034127.aspx

If you are reading this tip and it helps you, please click on the  "Vote as Helpful" button to "reward" me with "points"! Thanks 

Please click on  Propose as Answer  to let others know the solution that worked for you

Link to: Silverlight Applets Mapping 2003 Menu to 2010 Ribbon for all Office Apps

Link to: Search for 2007 Commands addin PS: MS WHERE IS THE 2010 VERSION!?!?! HintHint!

Link to: Flash Applets Mapping 2003 Menu to 2007 Ribbon for all Office Apps

    • Child exploitation or abuse
    • Harassment or threats
    • Inappropriate/Adult content
    • Nudity
    • Profanity
    • Software piracy
    • SPAM/Advertising
    • Virus/Spyware/Malware danger
    • Other Term of Use or Code of Conduct violation

Rohn007

Rohn007 MCC
Community Star
Install this great addin:
www.officelabs.com/projects/searchcommands/Pages/default.aspx

Message marked as answers cannot be deleted

To delete this message, first unmark this message as an answer, then delete it.

Reason to remove escalation


Merge

Enter the thread ID of the thread you are merging into


Reply will be posted to a public thread

You are replying to a public portion of this thread. To reply privately, click Cancel, click the Private Messages tab, and Reply on that private message.

Don't show this message again

To report abuse, sign in or continue without signing in

Thank you.

Report abuse

Abuse type:

Details (optional):

Report abuse

Abuse type:

Details (required):
Enter the characters you see (required):
Type the numbers that you see in the picture.
Play audio and type the numbers that you hear.
Show a different picture.

Sign in

Hotmail, Xbox Live, Messenger, or msn accounts will also work.

Don't have one of the above accounts?

Signing in...
This page will automatically update after you are signed in.
If you are having problems, you can close this message and try to connect again.