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Question
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How do I disable error reporting in office for mac 2011?

glynisl asked on
How do I disable error reporting in office for mac 2011?
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The answered status icon Answer
Although Phillip's general suggestion to confirm & address why MERP is being triggered [assuming it is] is valid, the program can be disabled.

  1. Quit all Microsoft apps
  2. Go to HD:Library:Application Support:Microsoft:MERP2.0
  3. Launch Microsoft Error Reporting.app
  4. Go to Microsoft Error Reporting in the Menu Bar
  5. Select Preferences
  6. Clear the check box
  7. Quit MERP

Note: No offense, but unless you have a valid technically based reason for doing so, it isn't recommended that this be done. When there are no problems with the operation of the system/software, MERP running in the background should not be an issue. If it is an issue the info it tracks can be instrumental in correcting the problems more effectively.
Please mark HELPFUL or ANSWERED as appropriate to keep list as clean as possible ☺
Regards,
Bob J.
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Have you looked here see if you can find out why your getting an error:
So far AS I know Errors are reported by the MERP (Microsoft Error Reporting Program).  And That can't be Turned off.

Also there was a recent update to that if you have Mountain Lion (OSX.8.2)  to MERP 2.2.9

( Help menu > Word Help):


If my reply has helped, mark accordingly - Helpful or Answer
Phillip M. Jones, C.E.T.
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The answered status icon Answer
Although Phillip's general suggestion to confirm & address why MERP is being triggered [assuming it is] is valid, the program can be disabled.

  1. Quit all Microsoft apps
  2. Go to HD:Library:Application Support:Microsoft:MERP2.0
  3. Launch Microsoft Error Reporting.app
  4. Go to Microsoft Error Reporting in the Menu Bar
  5. Select Preferences
  6. Clear the check box
  7. Quit MERP

Note: No offense, but unless you have a valid technically based reason for doing so, it isn't recommended that this be done. When there are no problems with the operation of the system/software, MERP running in the background should not be an issue. If it is an issue the info it tracks can be instrumental in correcting the problems more effectively.
Please mark HELPFUL or ANSWERED as appropriate to keep list as clean as possible ☺
Regards,
Bob J.
18 people found this helpful

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glynisl replied on

Thanks for this. My mac was very slow on the net (I have a very fast connection) after I accepted the installation of error reporting software at the last Office update. It doesn't seem so bad now so I may hold off on uninstalling MERP. However it is very useful to have the information you gave me. All the best.
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Ahhh,,, I believe what you're referring to has nothing to do with MERP. It sounds like you chose to participate in the Customer Experience Improvement Program.

Go to Word> Preferences - Feedback. If the Yes option is selected switch it to No if you wish.
Please mark HELPFUL or ANSWERED as appropriate to keep list as clean as possible ☺
Regards,
Bob J.
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BradStewart75 replied on

Thanks for the help, Bob. I think the reason this is so high in the topic list is that this program malfunctions often and prevents Macs from shutting down. It also incorrectly reports error why RDP is shut down normally. I have seen this happen on more than one Mac.
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If by RDP you mean the Remote Desktop Client, the reason you get lots of errors is that the product has been abandoned by Microsoft. Click here for details. The cure is to remove Remote Desktop and use some other product in its place, rather than to disable error reporting, which is only doing its job.
I do not work for Microsoft. If you get a good answer, consider answering a question in return.
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Hawaibam replied on

Thanks Bob ..... m following ur step from 4th, this work for me....BINGOOOOOOOO
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ArcanTarber replied on

MERP prevents my mac from shutting down even if i have not launched any office apps.   I have to force quit to get it to let me shut down.
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thaykin replied on

Since the Microsoft techs won't help...

I'm having this same issue and can't fix it.

I get to application support:Microsoft and then it says Office 2011... No MERP anywhere on the computer (I searched)...

My outlook opens then fails. The tech even reinstalled it before it completely failed. Any tips?

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It is unlikely that you are using the same version and update level of Word for Mac that was in effect when this Q&A thread was started. If you are, then you should install updates. If you are not, then please start a new question and describe in greater detail the problem you are having, including Office version numbers and Mac OS X version numbers.

The first thing to do is install the recent updates. Make sure your Mac has a working internet connection, then:

 

Update Mac OS X. Open the App store and click on the Updates button. Install the updates.

 

After, in any Office application go to the Help menu and choose Check for Updates to launch the AutoUpdate app. Let AutoUpdate install updates.

I do not work for Microsoft. If you get a good answer, consider answering a question in return.
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