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Document Corruption Renders Program Unusable

Tom Fitz CA asked on
Microsoft Word is so vulnerable to corruption that is not usable. As a lawyer I have no choice but the product is so bad, and there seems to be no way to cure the corruption, someone ought to be held accountable. It is pasting, fomatting, anything using a document that does between doc and docx, it fails and I get a spinning wheel and crash. Recently, it would not even save the "recovered" files. 

They need a way to "clean" documents to this stops.  This has cost me thousands of dollars in lost productivity and unspeakable angst. 

I have a MacBook Pro Retina with 16GB and this happens; just bad coding by MS is all there is.  This seems so god damn simple, as the document is just text, maybe a few small images and less than 20 pages.  Just awful.
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John McGhie replied on
Hi Tom:

It is some years since I lost a document to "corruption" in Word for Mac.  Come to think of it, I have probably "never" completely lost one.

I use a few simple techniques that avoid corruption.  I do very long ( greater than 5,000 pages) very complex documents in Word for a living, so I had to learn these techniques.  More than happy to show them to you if you are interested.

1)  Keep it up to date.  Use Help>Check for Updates, and set that to check automatically for updates.  Word will simply not run on OS 10.8 without all its updates.

2)  "Never use change tracking".  Just "never", for anything.  Instead, use "Compare Documents".  It gives you the same result, but won't corrupt the document.

3)  Never use direct formatting, for anything.  Use Styles for all formatting.

4)  Never use "Drag and Drop" editing.  Use "Cut and Paste" instead.  I am one of the worst offenders here: drag and drop is so tempting.  But it is fatal!

5)  Never change format between .doc and .docx.  Change any .doc you see to .docx and leave it that way.  Some people keep repeating the myth that .doc and .docx are equivalent.  They are not, and never were!  The .doc format is incapable of describing or storing the things a .docx file can contain.  Each time you downgrade to .doc, you are ripping out or downgrading the information inside.  Eventually, the file will go "bang" as you have discovered.

There's no need for .doc any more.  And they're fragile!  They break constantly!  Anyone who can read .doc can also read .docx, so send them that.  Ensure you include the file extension on the end, and the recipient will usually never know you've sent a .docx.

Happy to provide more information if you like, but I just thought it important to head you off in the correct direction immediately.  Of course Microsoft Word is not perfect: it is built down to a price!  FrameMaker is about 800 bucks a copy, and it crashes nearly as often as Word.  InterLeaf is about $135,000 a copy, and it still crashes.  I am sure that if all of the Word users in the world agreed to pay $250,000 a copy for Word, Microsoft would be delighted to fix all the bugs in it.  But I am not willing to spend that amount of cash, so I put up with the bugs...

Hope this helps
John McGhie, Microsoft MVP (Mac Word), Consultant Technical Writer. http://www.john.mcghie.name
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I know you shouldn't constant corruption.
But Font Issues can cause problems
http://word.mvps.org/Mac/fontweeding.html
http://www.officeformachelp.com/office/font-management/

And for Mountain Lion this might help
http://www.phillipmjones.net/Font_Book.html

Also Track Changes on Mac is a Killer It adds more complexity to document. the more complex a document the more likely a document will corrupt.  Accept changes turn off Track Changes, save the document. Close document and reopen and turn back on Track Changes if you need them  Use compare documents instead if possible.

To recover documents If they will open.

Do a "Maggie" on the document:

1.  turn on hidden characters the ¶ button.
2.  click at beginning of document.
3.  scroll to end of document
4.  click just before the last ¶.*
5.  now do a copy (⌘-C)
6.  open a new blank document
7.  now do a Paste (⌘-V)
8.  now save document with a slightly different name (example: letter.docx would become letter1.docx

This should correct any corruption.

*  example:
John hit the ball out of the park.¶ ⬅copy to here
¶ ⬅not here.
If my reply has helped, mark accordingly - Helpful or Answer
Phillip M. Jones, C.E.T.
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The answered status icon Answer
John McGhie replied on
Hi Tom:

It is some years since I lost a document to "corruption" in Word for Mac.  Come to think of it, I have probably "never" completely lost one.

I use a few simple techniques that avoid corruption.  I do very long ( greater than 5,000 pages) very complex documents in Word for a living, so I had to learn these techniques.  More than happy to show them to you if you are interested.

1)  Keep it up to date.  Use Help>Check for Updates, and set that to check automatically for updates.  Word will simply not run on OS 10.8 without all its updates.

2)  "Never use change tracking".  Just "never", for anything.  Instead, use "Compare Documents".  It gives you the same result, but won't corrupt the document.

3)  Never use direct formatting, for anything.  Use Styles for all formatting.

4)  Never use "Drag and Drop" editing.  Use "Cut and Paste" instead.  I am one of the worst offenders here: drag and drop is so tempting.  But it is fatal!

5)  Never change format between .doc and .docx.  Change any .doc you see to .docx and leave it that way.  Some people keep repeating the myth that .doc and .docx are equivalent.  They are not, and never were!  The .doc format is incapable of describing or storing the things a .docx file can contain.  Each time you downgrade to .doc, you are ripping out or downgrading the information inside.  Eventually, the file will go "bang" as you have discovered.

There's no need for .doc any more.  And they're fragile!  They break constantly!  Anyone who can read .doc can also read .docx, so send them that.  Ensure you include the file extension on the end, and the recipient will usually never know you've sent a .docx.

Happy to provide more information if you like, but I just thought it important to head you off in the correct direction immediately.  Of course Microsoft Word is not perfect: it is built down to a price!  FrameMaker is about 800 bucks a copy, and it crashes nearly as often as Word.  InterLeaf is about $135,000 a copy, and it still crashes.  I am sure that if all of the Word users in the world agreed to pay $250,000 a copy for Word, Microsoft would be delighted to fix all the bugs in it.  But I am not willing to spend that amount of cash, so I put up with the bugs...

Hope this helps
John McGhie, Microsoft MVP (Mac Word), Consultant Technical Writer. http://www.john.mcghie.name
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Gerrie Shults replied on

Hi John,

I've long been aware of the superior stability of .docx, but I'd never heard of your items 2, 3, and 4 being a problem.

Do you know whether these same items create problems on the Windows side as well? My use of Word for work is exclusively on Windows, because my clients require it.

Thanks,
Gerrie
Gerrie Shults, G Shults Consulting
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Hi Gerrie,


Since the question is marked Answered I don't know whether or not John will see your reply, so I'll pop in and try to elaborate. John is a technical writer. I have authored books using Microsoft Word. We're both pretty well versed in the application.


#2) Tracked changes. This feature has been problematic in Word 2011. See John's rule #1 - keep things up to date. Even the latest update has fixes for Tracked Changes. It's nowhere near as bad as it was when 2011 came out, but it is not perfect yet. I used tracked changes with my co-author for my Office for Dummies book, which was written in Word 2011. So it is possible to use tracked changes successfully. There is a brand new way to share documents now called coauthoring. I've not seen a single problem reported with the new way to share documents using coauthoring. If you haven't tried co-authoring, then give it a whirl. 


#3) Use styles. This is a best practice recommended by professional writers. One of Word's most powerful tools is Styles. For example, styles is what lets you use Word's built-in Table of Authorities feature used by legal professionals, automatic tables of contents, and more. 


#4) Drag 'n drop editing. John is the only person I know who has ever had problem with this feature. I don't recall any complaints about drag n drop editing in 2011. 


#5) File formats - we're getting close to a decade since the open XML file formats came into being. By now you should have migrated all your documents to the new format IMHO.

I do not work for Microsoft. If you get a good answer, consider answering a question in return.
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Gerrie Shults replied on

Hi Jim,

Thanks for the reply, but I was asking if John knew whether any of this applies to Word for Windows.

I know I'm in the wrong forum for experts on that, but issues with tracked changes and direct formatting could be from either the .docx file format, or the Word 2011 app. If it's the app, then the problem may or may not appear on Windows, but if it's the file format, then it'll be a problem everywhere.

I've converted my clients to .docx, but they rely heavily on tracked changes. I'm trying to wean them from direct formatting, but there are some legitimate complexities with that.

Thanks,
Gerrie
Gerrie Shults, G Shults Consulting
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Getting everyone to use styles instead of applying direct formatting is just good practice for Word, whether it's Mac or PC. You'll never get everyone to think about the styles in all their documents (I certainly don't), but for important documents where formatting is important, it's definitely worth the trouble to use styles.


Track changes works fine on the PC version of Word. As I said, the latest update of Word 2011 for mac addressed some (but not all) known problems  with track changes. Keep backups and do frequent saves.  If it's practical, every so often accept or reject all changes, turn tracked changes off and then save the document. Most of the time this is not a good idea in people's workflows. Try the latest update and see how it goes for you. Most of the time you'll probably be OK with track changes now. Give coauthoring a try as a replacement for track changes.



I do not work for Microsoft. If you get a good answer, consider answering a question in return.
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