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Microsoft Powerpoint has stopped working while I try to print.

This is a fresh install of MS Office 13.

When I try to print using a default printer, I get the error message: Microsoft Powerpoint has stopped working.

If I choose a different printer than the default one, I'm able to print. I did different tests changing other printers to be default, and I just can print in a printer that is not marked as default.

I did the same tests in other computers with different printers, but the behavior and error are the same.

I can open the ppt in safe mode, I've checked the Add-in and they're all disabled, I did a repair in the MS Office and I did all the MS Updates in my laptop, but the error continues.

Answer
Answer

Hi Edson,

 

In order to help you better I require more information:

Does the issue occur with a specific printer?

Is the computer or printer connected to a network?

 

Update the printer drivers for the printer you are facing problems with and check if it helps.

 

Hope the above information in helpful, Let us know and we will be glad to assist you further.

Thank you.

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Question Info

Last updated September 30, 2021 Views 877 Applies to: