Outlook crashes when iCloud add-in is enabled.
At one time, the world was good, and everything worked fine. Outlook synced with my iDevices through iCloud, and everything and everyone was happy. Then one day, for no reason that can be fathomed, it simply stopped working. The iCloud add-in would cause Outlook to crash, and the iCloud add-in was disabled.
This has been an ongoing problem for a long time now. It has survived upgrades from Windows 7 to Windows 8 to 8.1 and back to Windows 7 again (complete hard drive reformats and fresh installs), upgrades of Office from 2007 to 365, upgrades of iCloud up to 3.1. No amount of uninstalls and reinstalls have solved the problem, I have followed every thread I could find on the net, followed every accepted solution short of a human sacrifice, and still it will not work. The closest I got to getting it to work was after my last Windows 7 reinstall, and subsequent upgrade to Office 365. I installed iCloud, the initial sync worked. After that it was back to the same old problem.
The aggravating thing right now is, it works perfectly fine on my wife's computer, with the same version of Windows and the same version of Office currently installed on my system.
Anyone have any more ideas that have not yet been tried? Or do I need to go back and reconsider the human sacrifice?
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Richard,
There is a recent crashing issue that we are seeing with iCloud that the Office product team is investigating for a fix. The crash will happen if you have iCloud calendar syncing as an Internet Calendar in Outlook 2010 or Outlook 2013. You can confirm if this is your issue by removing the Internet Calendar. In one support case we were seeing that after Outlook launched it would crash after the Send/Receive started. Can you confirm if removing the calendar helps address the issue? Its possible there are other causes of crashing but wanted to post about this one since it is a known issue.
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Hello Richard,
Mention the type of email account in Outlook (POP, IMAP, MAPI or Exchange)?
You may create a new Outlook profile using the following link without configure the email account and check if it work:
http://support.microsoft.com/kb/829918
Once you create a new Outlook profile you may try to synchronize the data and check if it works fine without any issue.
Note: ensure you take a backup of the data in IDevice\Itunes.
I hope the above information helps. Let us know if you need further assistance.
Thank you.
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By creating a new profile, wouldn't I then lose all of my data?
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Hello,
Welcome to Microsoft Community and thank you for posting your query.
Let me assist you with Outlook issue.
Once you create a new Outlook profile and configure the email account in Outlook you can always open the old Outlook PST file on your new Outlook profile to find the old data.
Note: if the email account is configured as POP you can search for the Outlook PST file and open the same.
To create a new Outlook profile you may refer to the following link.
http://office.microsoft.com/en-in/outlook-help/create-an-outlook-profile-HA102749460.aspx
You may refer to the following articles which provides information about how to configure internet email account in Outlook 2013.
http://support.microsoft.com/kb/2758902/en-us
If the email account was configured as POP in the old profile you may search for the Outlook PST file and open the same in Outlook.
You may refer to the following link on how to open Outlook 2013 PST file.
http://office.microsoft.com/en-us/outlook-help/open-outlook-data-files-pst-HA102749406.aspx
I hope the above information helps. Let us know if you need further assistance.
Thank you.
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Richard,
There is a recent crashing issue that we are seeing with iCloud that the Office product team is investigating for a fix. The crash will happen if you have iCloud calendar syncing as an Internet Calendar in Outlook 2010 or Outlook 2013. You can confirm if this is your issue by removing the Internet Calendar. In one support case we were seeing that after Outlook launched it would crash after the Send/Receive started. Can you confirm if removing the calendar helps address the issue? Its possible there are other causes of crashing but wanted to post about this one since it is a known issue.
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Thanks for confirming the issue Phil. As a short term solution if you go into File, Account Settings, Account Settings, and click on Internet Calendars and remove the calendar it should cause the crash to stop. The Outlook Team is working on getting a fix for the issue. As soon as they confirm what updates the fix will go in I will come back and update the forum thread. We are also working on a KB article and I will post that here is well once it is published.
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+1 !
A thread @ Apple forum about the same issue: https://discussions.apple.com/thread/6663515?start=30&tstart=0
Would appreciate an KB or some fix soon..
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Hi all,
I did some tests with "wget" to get the calendar file. With help of "wget" I found out that the calendar from icloud comes with gzip compression. Seems to be a new feature? Unfortunately Outlook seems to be unable to handle with gzip compression. I did the following test:
- Get the icloud calendar with help of "wget"
- Uncompress the file with "gzip"
- rename the file to an extension with ".ics"
- Open it with outlook
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