• September 11, 2016
    Announcement: Welcome to the updated Office forum

    Effective September 10th, Office, Office for Mac*, and Office 365 for business* forums are consolidated into a new, single Office forum category. We are excited for this change to further simplify community support for all Office customers, regardless of version or subscription method. Besides the forums consolidation the forum topics within the Office category were organized first by services, applications, and key topics, next by platform or device, and finally by Office version.

    Want more information on these changes? Check out this video, review the FAQ, or join the conversation in the Community Participation Center forum.

    We look forward to your Office questions, participation, and expertise in this new forum. 

    *Forum topics available in limited languages.

 
Question
5569 views

Outlook 2013 keeps disabling iCloud add-in...

Joey Lyons asked on
I had a horrific day trying sync my iPhone/iPad to Outlook 2013.  After many restarts, uninstalls/re-installs, repairs and spending two+ hours on the phone with AppleCare, I found that the add-in was disabled in Outlook.  Great--not a huge deal to fix...until I turned my computer off, came back a few hours later and it was disabled again.  After re-enabling, I decided to exit Outlook and open again to see if it would hold.  It did not.

Please give me a solution--the iCloud add-in disables every time I exit Outlook.  This is annoying.

NOTE:  This only started 36 hours ago.  Before then, all was working well.  Come on Redmond, I'm counting on you to provide a solution/fix.
25 people had this question

Abuse history


Most Helpful Reply
Joey Lyons replied on

I finally DID remedy the problem--by the most simple means possible.  I assumed that since the add-in was always in the 'disabled' section under options, that it did not need to be 'added.'  Wrong.  I opened Options, clicked Add-ins, clicked Go (with Manage COM Add-ins selected), clicked Add..., found the iCloud Add-in and added it as if it were a new one.  No problems for me since.  It is amazing to me that neither Microsoft nor Apple ever made this suggestion.  I will say, however, that I spent several weeks on the phone and email messaging with a Tech from Apple who was EXTREMELY helpful, insightful and patient through the process.  She was just as happy as I was when I figured out the solution!

Hope this helps you...

11 people found this helpful

Abuse history


Kevin T123 replied on
I have the same issue with the ICloud Outlook Addin with my Outlook 2010 as Joey above.  The Addin always becomes disabled. It never stays checked. I have been on the phone with Apple care constantly and they are on week 3 of trying to find a fix with their remote IT trouble team. One interesting note: when we created a guest user windows login, Outlook works and the iCloud Outlook Addin stays checked.  Any help would be greatly appreciated.
5 people found this helpful

Abuse history


KentWLarson replied on

Did you find a fix?  This has been annoying me for months....
2 people found this helpful

Abuse history


Joey Lyons replied on

I finally DID remedy the problem--by the most simple means possible.  I assumed that since the add-in was always in the 'disabled' section under options, that it did not need to be 'added.'  Wrong.  I opened Options, clicked Add-ins, clicked Go (with Manage COM Add-ins selected), clicked Add..., found the iCloud Add-in and added it as if it were a new one.  No problems for me since.  It is amazing to me that neither Microsoft nor Apple ever made this suggestion.  I will say, however, that I spent several weeks on the phone and email messaging with a Tech from Apple who was EXTREMELY helpful, insightful and patient through the process.  She was just as happy as I was when I figured out the solution!

Hope this helps you...

11 people found this helpful

Abuse history


jswurr replied on

Hi Joey. Trying to follow your instructions. This is where I get stuck: " found the iCloud Add-in and added it." Where did you find it and/or what is the file name? I've tried searching for it but don't get results and oddly, can't find reference to the file name anywhere? It doesn't appear if I search iCloud Outlook Add-in.

Thanks!

1 person found this helpful

Abuse history


Joey Lyons replied on

I found the location on my computer by referring to the location on the 'disabled' list.  The file you are looking for should be labeled:  APLZOD32.dll

Hope that helps!

4 people found this helpful

Abuse history


Courtneymc8 replied on

For anyone still having trouble with this--I could follow the above instructions but with a couple extra steps.  Just adding the Add-in as noted above didn't work, it still disappeared when I closed Outlook.  I then tried running Outlook as Administrator, then add and enable the add in.  But it still didn't stay when I closed/reopened Outlook.  So I ran Outlook as an Admin and disabled it, closed Outlook, went back in as Admin, re-added and enabled it, closed Outlook again and finally when I went back into Outlook as a regular user at that point the Add-in stayed enabled.  I don't know why it took me the extra steps, but it is working now.  Hope it will last!
6 people found this helpful

Abuse history


LeenaChanvirach replied on

I have done all that but it didn't work so I deleted this add-in and when I tried to add it back it says "this is not a valid outlook add-in" - any suggestion?
Be the first person to mark this helpful

Abuse history


edkaded replied on

Have been having the same issue for ages. Only recently I came across this solution, and works perfectly for me (Win8.1 / Outlook 2013):

http://answers.microsoft.com/en-us/office/forum/office_365hp-outlook/icloud-add-in-for-outlook-does-not-load/8d4ba2a2-c35e-4413-8cc4-2013cd81a269?page=2&rtAction=1414152899223

1 person found this helpful

Abuse history


DennisCurtin replied on

Thanks - this solution worked for me.

Seems that when you click-on the "add" tab, the default directly is incorrect. But once you go to the correct directory (which shows on the "location" listing on the Addin menu - and is the same as you listed in your note) all works fine.

Be the first person to mark this helpful

Abuse history


LJV6 replied on

I have been working on this for an entire day and tried every ones fix - even changed registry key.  Finally your solution worked - the only thing I would add for those that need a bit of help (Me) I needed to add one thing to your fix:

So I ran Outlook as an Admin and disabled it (I HAD TO ACTUALLY REMOVE IT - CLICK ON IT AND REMOVE IT NOT JUST DISABLE IT) , closed Outlook, went back in as Admin, re-added and enabled it, closed Outlook again and finally when I went back into Outlook as a regular user at that point the Add-in stayed enabled.  I don't know why it took me the extra steps, but it is working now.  Hope it will last!

THANK YOU SO MUCH!!!

2 people found this helpful

Abuse history