Unable to send emails from Outlook 2016

Hi William,

Thank you for posting your query in Microsoft Office Community.

Please provide more information to help you better.

1. What type of email account is configured in Outlook? Is it POP3, IMAP, Exchange Active Sync or Microsoft Exchange Server email account?

2. What happens when you try to send mail? Do you receive any error?

I look forward to your reply to assist you further.

Thank you.

Hi Vardhaman S,

Thank you for your reply.

The account is IMAP/SMTP

The error code i get is on Reckon Quickbooks Premier Edition 2015 

When I click Email the first error code is :-

Printer not activated, error code -30

Then :-

Could not print to printer

Check your Printer selection.

Printing may have been canceled from another program.

then finally :-

an internal error occurred while preparing your message. It has not been sent.

(mapi error 80004005 (163890 at line 1102 in sendemail.cpp)

This is the information I can give you sorry I'm not to computer savi.

It was working fine when I logged in on both Reckon and Outlook as Administrator.

Then I was asked to update office 360 and this all started again.

Why does Microsoft try and fix things that are not broken?

Kind regards,

William (Bill)

Hello William,

Thank you for reply.

Lets try following steps and check if it helps.

1. Set your default printer, refer the article to know how to set default printer.

http://windows.microsoft.com/en-IN/windows-8/set-change-your-default-printer

Note: Also applicable to Windows 10.

2. Create new profile, configure the email and verify the result. Refer following article to create new profile.

https://support.microsoft.com/en-us/kb/829918

Hope it helps. Please keep us posted on the status of the issue and we will be glad to offer our assistance.

Thank you.