Email with image and attachment -- Forwarded by iPhone -- is corrupted when received by Outlook 2010
The email begins its life with an Outlook 2010 user-A sending a new email.
Email format is set to HTML.
It has one PDF file attached and it has one JPG image in the body of the email (inline ?), with text above and below it.
It is received by user-B and he uses an iPhone (4S with iOS 6) to Forward that email to user-C.
User-C uses Outlook 2010 to read that email.
The email is corrupted. (messed up , format problems).
That is --
a-- Any text that was below the inline image is now an attached file called ATT00001.htm (and does not appear in the body of the email where it belongs.)
b-- the inline image is now a file attachment called image001.jpg
c-- There is an additional file attachment that looks empty called ATT00002.htm
So it looks like a mess.
For a general business user, they will not realize they need to open various file attachments to try to see the content that was in the original body of the email.
It is possible this behavior started with iOS 6, although we have seen some similar issues with earlier versions.
The email server is Microsoft Exchange 2007 SP3.
The same email (forwarded by iPhone) also looks corrupted at a yahoo email account.
(has the content moved into file attachments).
Similar results with a DOCX (MS WORD document) attached instead of a PDF attached.
The email looks fine if User-B uses Outlook (instead of iPhone) to forward it to User-C.
Has anyone seen this behavior ?
Is there a configuration setting or patch for iOS ?
Thanks
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Abuse history
I'm not aware of a patch and I don't think its a configuration issue on the phone. Do you know if this was a problem with previous iOS versions?
Outlook Resources: http://www.slipstick.com
http://www.outlook-tips.net
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Thanks for the reply.
I am not sure if it was a problem before.
We did not get calls to the help desk...but...
We did one test today with an older iPhone with an older iOS. (I will try to get those details later.)
Same test.
Result --- The text in the body stayed were it was supposed to be, but the inline image was not visible. had some error message there.
We also tested with an older Android and it worked OK (not messed up), although it had a little strangeness to it.
Perhaps I can send you an actual example, if that will help.
Thanks.
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Abuse history
Let's see that example.....Thanks for the reply.
I am not sure if it was a problem before.
We did not get calls to the help desk...but...
We did one test today with an older iPhone with an older iOS. (I will try to get those details later.)
Same test.
Result --- The text in the body stayed were it was supposed to be, but the inline image was not visible. had some error message there.We also tested with an older Android and it worked OK (not messed up), although it had a little strangeness to it.
Perhaps I can send you an actual example, if that will help.
Thanks.
----
Abuse history
Thanks for asking.
However, we are now using different versions of Exchange, Outlook, iOS, etc.
So ...it is an "old problem", and I guess it "went away"... somewhere along the road... : - )
Thanks.
Abuse history
What ???? In lamens terms. So my phone system is old ? Is that what your saying?
Abuse history
What phone do you have an what OS build is it using?
Considering that this was a three year old thread... he's just saying that whatever problem the original poster had (he may be one of the 10 who said 'me too'), he doesn't have the problem now because they upgraded their systems.
Outlook Resources: http://www.slipstick.com
http://www.outlook-tips.net
