Cannot create email profile using Outlook 2007 on Windows 7

I keep getting the following message when I open my email account... "Cannot open your default e-mail folders. The information store could not be opened"

I have tried adding an email account via control panel->Mail....this does not work either.  It seems Outlook cannot create my data folders

Answer
Answer

Verify if Outlook 2007 is running in compatibility mode:

Right click on Outlook (.exe) > Properties > Compatibility > uncheck all the boxes

To access Outlook (.exe), open the following location:

Windows 7 32bit: C:\Program Files\Microsoft Office\Office12

Windows 7 64bit: C:\Program Files(x86)\Microsoft Office\Office12

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Question Info


Last updated September 30, 2021 Views 7,239 Applies to: