When I click on an e-mail in the search result list, the focus moves there then instantly moves somewhere else
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Answer
Thanks for your patience. We just shipped an update this morning where this issue should be fixed. Can you please try it out and post back if you run into any issues?
You can get details about our March update here: http://support.microsoft.com/kb/3038443
Thanks,
Sunder
Mac Outlook PM
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Answer
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Create a new user account on Mac. Setup the email account on the New Outlook 365 for Mac and check how the search works.
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Create a new user account on Mac. Setup the email account on the New Outlook 365 for Mac and check how the search works.
I'm not sure how that would help.
I have figured out under what conditions the cursor moves.
a) add a search term, e.g. "from:steve"
b) the results list now contains a mixture of read and unread items from Steve. The unread ones have a blue highlight on their left hand edge.
c) click one of the read items and the highlight stays where you put it and the preview pane shows the selected e-mail
d) click on an unread item and the preview pane changes, but the highlight moves to the top of the search result list and the content of the preview pane changes
e) you have to click again now the e-mail has been marked as read to be able to read it.
Do you see the same behavior?
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Yes we also see the same misbehaviour when searching. We have yet upgraded 6 of our Outlook installations to the newest and ALL Outlook shows the same thing. The selection JUMPS up to the top row almost intermittently after selecting a search result further down. Now a couple of users have gone back to Outlook 2011 since this bug is terrible annoying, at least for those searching a lot.
We have also tried rebuilding the index in Spotlight including deleting the sync prefs but without luck.
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Yes we also see the same misbehaviour when searching. We have yet upgraded 6 of our Outlook installations to the newest and ALL Outlook shows the same thing. The selection JUMPS up to the top row almost intermittently after selecting a search result further down. Now a couple of users have gone back to Outlook 2011 since this bug is terrible annoying, at least for those searching a lot.
We have also tried rebuilding the index in Spotlight including deleting the sync prefs but without luck.
Does anybody know how to make sure the Microsoft Outlook team is aware of the issue?
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The only way seem to be the one-way communication trough the "Smile-button". It is not included in this list:
https://support.office.com/en-nz/article/Known-issues-in-Outlook-for-Mac-for-Office-365-af547e5c-4310-4d41-9944-08b1e842ebe4?ui=en-US&rs=en-NZ&ad=NZ
However that list is probably not updated.
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Same problem here in german version on 3 computers.
outlook 15.3 (141024)
OSX 10.9.4
but not only on search results - but also on sent items and other folders.
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