Trunked mails between Outlook 2016 for Mac and Outlook 2013 for Windows

hi carig,

i ran a test from my side based on the description and i couldn’t reproduce the issue. my outlook 2013 client shows the proper content of the email sent from the outlook for mac 2016, and it also displays normally in owa. additionally, i ran a test with my outlook 2016 client and it also displays correctly.

in owa:

in outlook 2013 client:

in outlook 2016 client:

to narrow down the root cause of the issue, i’d like to collect some information:
1. some screenshots about how the content displays in word 2016 for mac, outlook 2016 for mac, owa and the outlook 2013 for windows client. to send screenshots, please click use rich formatting > the insert/edit media button.

2. did this issue happen to all your colleagues who are using the outlook 2013 client?
3. which version of the outlook 2013 client are they using? to check it, please click file > office accounts.
4. are their outlook 2013 clients the latest version? where did they get the outlook 2013 client, downloaded from the office 365 portal?

best regards,
mouran

Hi CARIG,

Could you please provide the information above for further checking?

Thanks,
Mouran

Hello Mouran,

Sorry for getting back to you late.

We had to make several tests here.

It looks that the problem occurs only when we use a specific Word document here with a specific template type.

We asked users not to use that specific Word document for copy/paste actions from Word to Outlook under Mac.

We can close this post.

Thank you for your help and your time.