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office 2007 compatibility pack not working on office 2003

Hi - I am using Office 2003 on XP OS. I downloaded the Office 2007 compatibility pack months ago and it worked great. Then it stopped converting at some point. Now, when I try to open a .docx, Word says the file was created in a newer version and asks if I'd like to download the compatibility pack. I've removed the pack, re-downloaded it and it still doesn't work. Each time Word prompts me, I try to download it again. It shows as a successful install. I have all my high priority updates, etc. I haven't had an opportunity to test PowerPoint, but Excel works and handles the file conversion just fine. Any idea what might be happening with Word?

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Answer

Uninstall Office Compatibility pack from your Computer.

Delete Office 12 and Office 14 folders from the location mentioned below:

C:\Program Files\Microsoft Office\

And then you may download the latest compatibility pack for Office 2003 using the link below:

http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=3

Also download and install the Service pack 2 for the compatibility pack.

http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=12439

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Question Info

Last updated October 1, 2021 Views 3,994 Applies to: