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Excel keeps crashing with a acces violation error 0xc0000005

Already reïnstalled office 2013 with no result. It seems to crash at random a few times a day

error logging doesn't tell much:

Faulting application name: EXCEL.EXE, version: 15.0.4779.1001, time stamp: 0x564c32dd

Faulting module name: EXCEL.EXE, version: 15.0.4779.1001, time stamp: 0x564c32dd

Exception code: 0xc0000005

Fault offset: 0x00000000000fec2b

Faulting process id: 0xdf0

Faulting application start time: 0x01d152c3357b6813

Faulting application path: C:\Program Files\Microsoft Office\Office15\EXCEL.EXE

Faulting module path: C:\Program Files\Microsoft Office\Office15\EXCEL.EXE

Report Id: e02a467b-beb6-11e5-bfb4-34e6d704cd64

So i collected a dmp file when excel crashes however I'm not quite familiar with analysing dump files, as far as I understand EXCEL!Ordinal43 tried to read adress 0000000000000000 wich seems quite incorrect and returns c0000005.

0:000> !analyze -v
*******************************************************************************
*                                                                             *
*                        Exception Analysis                                   *
*                                                                             *
*******************************************************************************

*** ERROR: Symbol file could not be found.  Defaulted to export symbols for MSO.DLL -
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for Csi.dll -
*** ERROR: Module load completed but symbols could not be loaded for ACECORE.DLL
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for OSF.DLL -
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for VBE7.DLL -
GetUrlPageData2 (WinHttp) failed: 12029.

DUMP_CLASS: 2

DUMP_QUALIFIER: 400

CONTEXT:  (.ecxr)
rax=0000000012789180 rbx=0000000000000000 rcx=0000000012789180
rdx=0000000000000000 rsi=000000000b293cc0 rdi=0000000000000000
rip=000000013ff9ec2b rsp=000000000029d920 rbp=000000000029d930
 r8=000000000029d9f0  r9=0000000000000000 r10=000000000029d9f0
r11=0000000000000096 r12=0000000000000018 r13=0000000003a4cea8
r14=0000000000000096 r15=0000000000000000
iopl=0         nv up ei pl nz na po nc
cs=0033  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00010204
EXCEL!Ordinal43+0xfec2b:
00000001`3ff9ec2b 448b02          mov     r8d,dword ptr [rdx] ds:00000000`00000000=????????
Resetting default scope

FAULTING_IP:
EXCEL!Ordinal43+fec2b
00000001`3ff9ec2b 448b02          mov     r8d,dword ptr [rdx]

EXCEPTION_RECORD:  (.exr -1)
ExceptionAddress: 000000013ff9ec2b (EXCEL!Ordinal43+0x00000000000fec2b)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: 0000000000000000
Attempt to read from address 0000000000000000

DEFAULT_BUCKET_ID:  NULL_POINTER_READ

PROCESS_NAME:  EXCEL.EXE

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_CODE_STR:  c0000005

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  0000000000000000

READ_ADDRESS:  0000000000000000

FOLLOWUP_IP:
EXCEL!Ordinal43+fec2b
00000001`3ff9ec2b 448b02          mov     r8d,dword ptr [rdx]

BUGCHECK_STR:  NULL_POINTER_READ

WATSON_BKT_PROCSTAMP:  564c32dd

WATSON_BKT_PROCVER:  15.0.4779.1001

PROCESS_VER_PRODUCT:  Microsoft Office 2013

WATSON_BKT_MODULE:  EXCEL.EXE

WATSON_BKT_MODSTAMP:  564c32dd

WATSON_BKT_MODOFFSET:  fec2b

WATSON_BKT_MODVER:  15.0.4779.1001

MODULE_VER_PRODUCT:  Microsoft Office 2013

BUILD_VERSION_STRING:  6.1.7601.19045 (win7sp1_gdr.151019-1254)

MODLIST_WITH_TSCHKSUM_HASH:  f50d03240be9a253c58eec4cb675549f88f90a5b

MODLIST_SHA1_HASH:  8c06a3a6c9a7cecb81f690a799015648bed0d2be

NTGLOBALFLAG:  0

APPLICATION_VERIFIER_FLAGS:  0

PRODUCT_TYPE:  1

SUITE_MASK:  272

DUMP_FLAGS:  8000c07

DUMP_TYPE:  0

APP:  excel.exe

ANALYSIS_SESSION_HOST:  BEANT-W698

ANALYSIS_SESSION_TIME:  01-20-2016 14:54:32.0360

ANALYSIS_VERSION: 10.0.10586.567 amd64fre

THREAD_ATTRIBUTES:
OS_LOCALE:  ENU

PROBLEM_CLASSES:

NULL_POINTER_READ
    Tid    [0x11f0]
    Frame  [0x00]: excel!Ordinal43


LAST_CONTROL_TRANSFER:  from 0000000140741f45 to 000000013ff9ec2b

STACK_TEXT: 
00000000`0029d920 00000001`40741f45 : 00000000`00000000 00000000`12907c20 00000000`00000000 00000000`0ae14f80 : EXCEL!Ordinal43+0xfec2b
00000000`0029d940 00000001`4045d588 : 00000000`000a2ed0 00000000`03a4cea8 00000000`131cf630 00000000`03a4cea8 : EXCEL!MdCallBack12+0xa6c09
00000000`0029de10 00000001`40088b24 : 00000000`0b293e38 00000000`00000001 00000000`00000000 00000000`000a2ed8 : EXCEL!Ordinal43+0x5bd588
00000000`0029de70 00000001`40089f61 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : EXCEL!Ordinal43+0x1e8b24
00000000`0029df70 00000001`4022b77c : 00000000`00000001 00000000`00000000 00000000`00000000 00000000`00000008 : EXCEL!Ordinal43+0x1e9f61
00000000`0029e130 00000001`407203cd : 00000000`00000001 00000000`00000001 00000000`00000000 00000000`ffffffff : EXCEL!Ordinal43+0x38b77c
00000000`0029e160 00000001`4071f616 : 00000000`0000000c 00000000`00000008 00000000`00000000 00000000`0000000c : EXCEL!MdCallBack12+0x85091
00000000`0029e530 00000001`3ffbf94c : 00000000`00000001 00000000`00000036 00000000`00000001 00000000`00000001 : EXCEL!MdCallBack12+0x842da
00000000`0029e5d0 00000001`40166c62 : 00000135`00000394 00000000`00000036 00000000`000a2ed0 00000000`12c92420 : EXCEL!Ordinal43+0x11f94c
00000000`0029e9f0 000007fe`e6aa71e8 : 00000000`00000000 00000000`12c92420 00000000`12c92420 00000000`1b215d60 : EXCEL!Ordinal43+0x2c6c62
00000000`0029f200 000007fe`e5c0dbf5 : 00000000`12c92420 00000000`00000001 00000000`00000000 00000000`1b215d60 : MSO!Ordinal8016+0x119c
00000000`0029f260 000007fe`e58f9f73 : 00000000`1aa1b900 00000000`1aa1b900 00000000`00000041 00000000`1aa1b980 : MSO!Ordinal8963+0xf5
00000000`0029f300 000007fe`e58f9ae3 : 00000000`1aa1b980 00000000`1aa1b9e0 00000000`00000041 000007fe`e71de4f0 : MSO!Ordinal5827+0xdf
00000000`0029f360 000007fe`e58f971c : 00000000`00000000 00000000`00000000 00000000`00000041 00000000`1aa1b980 : MSO!Ordinal365+0xa0b
00000000`0029f3c0 000007fe`e5db2d49 : 00000000`1aa1b980 000007fe`e78d39f0 00000000`05d34d10 000007fe`e71de4f0 : MSO!Ordinal365+0x644
00000000`0029f430 000007fe`e5b728c2 : 00000000`00000100 00000000`00000000 00000000`00000041 00000000`00030786 : MSO!Ordinal3646+0x779
00000000`0029f4b0 00000000`77179c11 : 00000000`00000000 00000000`00000001 00000000`00000000 00000001`3ff595e3 : MSO!Ordinal4721+0xa1a
00000000`0029f520 00000000`7717992a : 00000000`0029f6f0 000007fe`e5b72828 00000000`000a2ed0 00000000`00a74240 : user32!UserCallWinProcCheckWow+0x1ad
00000000`0029f5e0 00000001`3ff59875 : 00000000`0029f6e0 00000000`00000000 00000001`00000001 000007fe`e5b72828 : user32!DispatchMessageWorker+0x3d0
00000000`0029f670 00000001`4001fb1f : 00000000`00000008 00000000`00000001 00000000`00000000 00000001`417e76f0 : EXCEL!Ordinal43+0xb9875
00000000`0029f6a0 00000001`3ff5ac20 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : EXCEL!Ordinal43+0x17fb1f
00000000`0029f8f0 00000001`4003784e : 00000000`000a3278 00000000`00000000 00000000`00000000 00000000`00090080 : EXCEL!Ordinal43+0xbac20
00000000`0029fa00 00000000`77275a4d : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : EXCEL!Ordinal43+0x19784e
00000000`0029fab0 00000000`773ab831 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0xd
00000000`0029fae0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x1d


THREAD_SHA1_HASH_MOD_FUNC:  00c704f707c819c65c1bcb795dccbb40b2f3dd6d

THREAD_SHA1_HASH_MOD_FUNC_OFFSET:  a9ba0136f8b5b461f45d3e228d9cb0520b0ed6c2

THREAD_SHA1_HASH_MOD:  72490f24966bfae658d7324012b02ce137e126d7

FAULT_INSTR_CODE:  4c028b44

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  excel!Ordinal43+fec2b

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: EXCEL

IMAGE_NAME:  EXCEL.EXE

DEBUG_FLR_IMAGE_TIMESTAMP:  564c32dd

STACK_COMMAND:  .ecxr ; kb

FAILURE_BUCKET_ID:  NULL_POINTER_READ_c0000005_EXCEL.EXE!Ordinal43

BUCKET_ID:  X64_NULL_POINTER_READ_excel!Ordinal43+fec2b

PRIMARY_PROBLEM_CLASS:  X64_NULL_POINTER_READ_excel!Ordinal43+fec2b

BUCKET_ID_OFFSET:  fec2b

BUCKET_ID_MODULE_STR:  EXCEL

BUCKET_ID_MODTIMEDATESTAMP:  564c32dd

BUCKET_ID_MODCHECKSUM:  1f8c3fd

BUCKET_ID_MODVER_STR:  15.0.4779.1001

BUCKET_ID_PREFIX_STR:  X64_NULL_POINTER_READ_

FAILURE_PROBLEM_CLASS:  NULL_POINTER_READ

FAILURE_EXCEPTION_CODE:  c0000005

FAILURE_IMAGE_NAME:  EXCEL.EXE

FAILURE_FUNCTION_NAME:  Ordinal43

BUCKET_ID_FUNCTION_STR:  Ordinal43

FAILURE_SYMBOL_NAME:  EXCEL.EXE!Ordinal43

WATSON_STAGEONE_URL:  http://watson.microsoft.com/StageOne/EXCEL.EXE/15.0.4779.1001/564c32dd/EXCEL.EXE/15.0.4779.1001/564c32dd/c0000005/000fec2b.htm?Retriage=1

TARGET_TIME:  2016-01-20T10:07:17.000Z

OSBUILD:  7601

OSSERVICEPACK:  19045

SERVICEPACK_NUMBER: 0

OS_REVISION: 0

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 7

OSEDITION:  Windows 7 WinNt (Service Pack 1) SingleUserTS

USER_LCID:  0

OSBUILD_TIMESTAMP:  2015-10-20 03:01:36

BUILDDATESTAMP_STR:  151019-1254

BUILDLAB_STR:  win7sp1_gdr

BUILDOSVER_STR:  6.1.7601.19045

ANALYSIS_SESSION_ELAPSED_TIME: b2a5

ANALYSIS_SOURCE:  UM

FAILURE_ID_HASH_STRING:  um:null_pointer_read_c0000005_excel.exe!ordinal43

FAILURE_ID_HASH:  {e551bb8f-6311-dfcc-e908-907b80bc2de1}

Followup:     MachineOwner
---------

Answer
Answer
Following are likely solutions (one by one and check the result after that step)

1. Please try to perform quick repair of your Office.
http://office.microsoft.com/en-gb/excel-help/repair-office-programs-HA010357402.aspx

2. Please look into C:\Users\User_Name\AppData\Roaming\Microsoft\Excel (replace user name with your user name, you can directly reach here by copy and pasting following without quotes in Explorer address bar - "%appdata%\Microsoft\Excel\") and see if is contains few files / folders. Move those files to some other location (i.e create a backup of those files / folders and delete all files / folders from here). Hence, make Excel folder blank.

Now open the file and see if the problem disappears or not. 

Note - to find Excel path, you need to find XLSTART path. Excel folder contains XLSTART folder in itself (In case, your XLSTART path is not in Appdata)

1. Open Excel
2. ALT+F11
3. If Immediate Window is not visible, type CTRL+G. Same can be also be accessed through View > Immediate Window
4. Type "? application.StartupPath" without quotes and press enter
5. You will have your path below.

3. Sometimes, this is caused due to excel not being able to access the default printer. Close all office applications and change your default printer through Start > Devices and Printers to another printer. It may be some physical one or One Note or XPS or PDF or anything else. If this is the problem, then you will need to update your printer driver for default printer. 
Also upgrade all your Printer Drivers to latest from the internet.

4. Many third party applications also cause the problem like Tuneup Utilities, Abby Finereader, Kaspersky Anti Virus  etc. See if you have any of them installed. Close them one by one and see whether it helps.

5. Sometimes, add-ins can cause problems. To determine, if add-in is a problem start Excel in safe mode and see if problem has gone away. If yes, then start Excel normally and disable add-ins one by one and start Excel again every time you disable an add-in to determine the culprit add-in.

To start Excel in Safe Mode -

Hold CTRL key and click on Excel icon
OR
In the Search Box above Windows icon, type "Excel /s" without quotes and enter.

6. Go to C:\Program Files (x86)\Microsoft Office\Office15, look for EXCEL.EXE
Right Click on this, Properties, In Compatibility tab, check ""Run this Program as an Administrator""
Start the Excel. You might again get the error. Close Excel and uncheck "Run this Program as an Administrator" and start Excel again. You should not get the error anymore.
(If folder path is not correct, you will have to find EXCEL.EXE manually, like Program Files (x86) may be Program Files. Or you can even search for EXCEL.EXE in your C: drive

7. File > Options > Advanced - In General section (go very much down in Advanced), check "Ignore Other applications that use Dynamic Data Exchange (DDE)". Close and re-start the Excel. Uncheck "Ignore Other applications that use Dynamic Data Exchange (DDE)". Close and re-start Excel again. You should not get the error anymore. (Basically, DDE should remain unchecked)

8. You may try to disable the Hardware Graphic Acceleration and verify the result:

    Open Excel.
    Click on file, Options.
    Go to the Advanced tab.
    Under the Display section, check the box for 'Disable hardware graphics acceleration'.
    Click ok and restart Excel.

9. Login to Windows with a new user profile and see if problem is resolved.

10. File > Options > Trust Center > Trust Center Settings > Protected View > Uncheck all options
File > Options > Trust Center > Trust Center Settings > File Block Settings > Uncheck all options

11. Review the KB articles - https://support.microsoft.com/en-us/kb/2758592 and https://support.microsoft.com/en-us/kb/2779852

12. If none of above works, please uninstall the current installed Office, and reinstall it again. Before resorting to uninstall, make sure that you have the license keys.

To uninstall the Office, follow the instructions in the following support article: http://support.microsoft.com/kb/2739501 & http://support.microsoft.com/kb/971179/en-us

Note: Ensure to save the Fix it on the desktop and then run the file.
Sincerely yours,
Vijay A. Verma @ https://excelbianalytics.com

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Question Info

Last updated February 3, 2023 Views 6,328 Applies to: