Word documents text is scrambled

Hello. I'm Rey

Please check the link below to do an Office repair:



https://support.office.com/en-us/article/Repair...



Regards

Please try these options one by one and check after each option.

1. Try repairing your office installation (Quick repair is good enough). Try repairing your Office installation. First try Quick Repair (takes 5 - 10 mins) , if that doesn't help then try Online Repair (Takes more than 30 mins but less than 1 hour in general)

https://support.office.com/en-us/article/Repair...

2. Sometimes, add-ins can cause problems. To determine, if add-in is a problem start your application in safe mode and see if problem has gone away.

To start in Safe Mode -

Hold CTRL key and click on application icon and don't release the CTRL key till it asks you for Safe mode confirmation.

If yes, then start application normally and disable add-ins one by one and start application again every time you disable an add-in to determine the culprit add-in.
To disable add-in > File > Options > Add-ins > Down below you have Manage: Com Add-in : Press Go > Untick the Add-ins to disable and tick to enable them

3. Many third party applications also cause the problem like Tuneup Utilities, Abby Finereader, Kaspersky & other Anti Viruses etc. If you want to know if some program is conflicting -

Boot your computer in Clean boot mode and then start the application. If it works successfully, then some program is conflicting with this.
Refer to the section - How to determine what is causing the problem after you do a clean boot.
Don't forget to do - Reset the computer to start normally after clean boot troubleshooting.
https://support.microsoft.com/en-us/help/929135...

4. Sometimes, this is caused due to application not being able to access the default printer. Close all office applications and change your default printer through Start > Devices and Printers to another printer. It may be some physical one or One Note or XPS or PDF or anything else. If this is the problem, then you will need to update your printer driver for default printer.

5. Login to Windows with a new user profile and see if problem is resolved.

Do let me know if you have any more question or require further help. If above didn't work, I will supply more troubleshooting steps to solve this problem.

Have you tried after disable the add ins?
Have you try to open i have mode?

Hello,

I'm an independent advisor that Microsoft asked to assist customers. I'm an experienced user of Office but do not speak for Microsoft. I've been assisting my fellow users for more than 20 years. I hope I can help you.

Is it just this document, or is it all long documents?

Does this happen if you start Word in Safe mode? Then, from within Word, open your document.
https://support.office.com/en-us/article/Open-O...

This is a diagnostic, not intended to be the way you use Word. If it does work in Safe mode, write back and we will get into other steps you can take.

I do not advise doing a repair until after you have tried Safe mode. It won't hurt, just take time.

I hope this information helps. Please let me know if you have any more questions or require further help. If above didn't work, I will supply more troubleshooting steps to solve this problem.

Regards

Thanks for the detailed reply, I have disabled some of the add in and at the moment it seems to be working ok.  Hopefully that has sorted it.

I have disabled some of the add ins and it seems to be working ok now. Thanks for the reply.

Thanks for the reply, disabling add ins seems to have sorted the problem for now, hopefully it won't come back. It was all documents so was really inconvenient.