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IMAP Inbox problem Outlook 2016

I have installed the outlook 2016 preview on my pc running Windows 7.

One of my email accounts is imap. The inbox ie having some weird behaviours. I cannot delete or move emails out of this account as I get the message "Cannot move the items. The item cannot be moved. It was already moved or deleted, access was denied or the server unavailable.

However I can move or delete the same email on another machine running outlook 2013. I tried deleting and recreating the account on the machine running the  2016 preview. I also tried to fix the pst files and this did not work either. I also have Mac running outlook 2016 but there everything is fine.

I can only conclude that this has something to do with imap and the Outlook2016 running on Windows. As I said I do not have this problem on any other machine running a lower version of Outllok

Any thoughts or ideas would be appreciated

Answer
Answer

Under Folder|Purge|Purge Options I had to check the boxes at the bottom of those settings to make items marked for deletion actually disappear.  Every time I 'deleted' an item, Outlook was moving a copy to imap Deleted Items/Trash folder but was not removing it from the item's current folder (Inbox or whatever.)  I wound up with 10 copies of the item I was trying to delete in the Trash folder but the original/zombie copy was still in my Inbox laughing at me.

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Question Info

Last updated July 11, 2023 Views 87,747 Applies to: