Word 2011 Crashes When saving

Hi,

I have had a continuous problem of my Word crashing while saving -- normally the second/third time I hit save when working on a document. This happens with multiple documents, but particularly one I am working on that is .doc (I tried to save as docx. with compatibility but the extension doesn't change...weird). But it also happens in .docx documents as well.

I have (1) completely deleted (using app cleaner) and reinstalled office, (2) removed fonts that weren't validated/marked as safe for use, (3) removed preferences from the Library folder and restarted the computer, (4) deleted the old Normal doc (and tried to check for different macros, as in a different help question, but no macros were there), (5) updated to the latest version of office, and (6) repaired permissions and the disk (nothing was wrong with the disk, and nothing particular to word in the permissions). This is the english version of word/office.

However, the problem persists. Does anyone have any ideas how to fix this problem? Almost always it is attributed to Visual Basic -- other times to "unknown".

Here is the full code of the latest crash -- hope this doesn't identify me or something :)

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2014-11-09 16:56:47 +0000
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Version: 14.4.5.141003
Crashed Module Name: Visual Basic for Applications
Crashed Module Version: unknown
Crashed Module Offset: 0x0011364f
Blame Module Name: Visual Basic for Applications
Blame Module Version: unknown
Blame Module Offset: 0x0011364f
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Crashed thread: 0


Thread 0 crashed:

#  1  0x15e4364f in _TipVBATestCommands + 0x00001B32 (Visual Basic for Applications + 0x0011364f)
#  2  0x15e43a48 in _TipVBATestCommands + 0x00001F2B (Visual Basic for Applications + 0x00113a48)
#  3  0x15e187fb in _VbaInitialize + 0x000489B4 (Visual Basic for Applications + 0x000e87fb)
#  4  0x15e4167e in _VbaInitialize + 0x00071837 (Visual Basic for Applications + 0x0011167e)
#  5  0x15db98d6 in _DllVbeInit + 0x00008317 (Visual Basic for Applications + 0x000898d6)
#  6  0x00b46e82 in _wdGetApplicationObject + 0x000D5282 (Microsoft Word + 0x00a58e82)
#  7  0x00b475c3 in _wdGetApplicationObject + 0x000D59C3 (Microsoft Word + 0x00a595c3)
#  8  0x008bfbdc in _wdCommandDispatch + 0x00258E5C (Microsoft Word + 0x007d1bdc)
#  9  0x01348fc3 in _wdGetApplicationObject + 0x008D73C3 (Microsoft Word + 0x0125afc3)
# 10  0x0134af46 in _wdGetApplicationObject + 0x008D9346 (Microsoft Word + 0x0125cf46)
# 11  0x0134c1fb in _wdGetApplicationObject + 0x008DA5FB (Microsoft Word + 0x0125e1fb)
# 12  0x0134de1e in _wdGetApplicationObject + 0x008DC21E (Microsoft Word + 0x0125fe1e)
# 13  0x0082292a in _wdCommandDispatch + 0x001BBBAA (Microsoft Word + 0x0073492a)
# 14  0x00362701 in __mh_execute_header + 0x00274701 (Microsoft Word + 0x00274701)
# 15  0x00382e7d in __mh_execute_header + 0x00294E7D (Microsoft Word + 0x00294e7d)
# 16  0x003e7bf1 in __mh_execute_header + 0x002F9BF1 (Microsoft Word + 0x002f9bf1)
# 17  0x003e7882 in __mh_execute_header + 0x002F9882 (Microsoft Word + 0x002f9882)
# 18  0x02b0ff69 in _MsoOSTypeDefaultMailClient + 0x00000088 (MicrosoftOffice + 0x0006af69)
# 19  0x0237df6c in _MsoFClonePxCore + 0x00000242 (MicrosoftComponentPlugin + 0x0006cf6c)
# 20  0x0237defb in _MsoFClonePxCore + 0x000001D1 (MicrosoftComponentPlugin + 0x0006cefb)
# 21  0x0237dec5 in _MsoFClonePxCore + 0x0000019B (MicrosoftComponentPlugin + 0x0006cec5)
# 22  0x061ea681 in MenuLib::TMenuItem::CallSelectionProcs(unsigned long) + 0x0000045D (MicrosoftMenuLibrary + 0x0001a681)
# 23  0x061ea2af in MenuLib::TMenuItem::CallSelectionProcs(unsigned long) + 0x0000008B (MicrosoftMenuLibrary + 0x0001a2af)
# 24  0x061ed001 in MenuLib::Terminate() + 0x00001A23 (MicrosoftMenuLibrary + 0x0001d001)
# 25  0x061d65b1 in MenuLib::CreateAppMenu(MenuLib::MMLMenuType) + 0x00000F9B (MicrosoftMenuLibrary + 0x000065b1)
# 26  0x912385d4 in _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 0x00000024 (HIToolbox + 0x001be5d4)
# 27  0x91082501 in DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 0x000008F3 (HIToolbox + 0x00008501)
# 28  0x910814dc in SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 0x00000192 (HIToolbox + 0x000074dc)
# 29  0x91094d25 in _SendEventToEventTarget + 0x00000058 (HIToolbox + 0x0001ad25)
# 30  0x91238452 in SendHICommandEvent(unsigned long, HICommand const*, unsigned long, unsigned long, unsigned char, void const*, OpaqueEventTargetRef*, OpaqueEventTargetRef*, OpaqueEventRef**) + 0x000001BF (HIToolbox + 0x001be452)
# 31  0x910f90cc in _SendMenuCommandWithContextAndModifiers + 0x00000048 (HIToolbox + 0x0007f0cc)
# 32  0x910f9074 in _SendMenuItemSelectedEvent + 0x000000CF (HIToolbox + 0x0007f074)
# 33  0x912a36dd in __HIMenuSendItemSelectedEventToTarget + 0x0000008D (HIToolbox + 0x002296dd)
# 34  0x912a3643 in __HIMenuSendItemSelectedEvent + 0x0000003F (HIToolbox + 0x00229643)
# 35  0x9123bd9c in HIMenuBar::HandleKeyboardEvent(OpaqueEventRef*) + 0x0000012E (HIToolbox + 0x001c1d9c)
# 36  0x9123bbfb in HIMenuBar::HandleEvent(OpaqueEventHandlerCallRef*, OpaqueEventRef*) + 0x00000031 (HIToolbox + 0x001c1bfb)
# 37  0x91082b5f in HIObject::EventHook(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 0x000000A3 (HIToolbox + 0x00008b5f)
# 38  0x912385d4 in _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 0x00000024 (HIToolbox + 0x001be5d4)
# 39  0x91082501 in DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 0x000008F3 (HIToolbox + 0x00008501)
# 40  0x910814dc in SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 0x00000192 (HIToolbox + 0x000074dc)
# 41  0x91081343 in _SendEventToEventTargetWithOptions + 0x0000005F (HIToolbox + 0x00007343)
# 42  0x910b51d4 in ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 0x000004E2 (HIToolbox + 0x0003b1d4)
# 43  0x910828cb in DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 0x00000CBD (HIToolbox + 0x000088cb)
# 44  0x910814dc in SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 0x00000192 (HIToolbox + 0x000074dc)
# 45  0x91094d25 in _SendEventToEventTarget + 0x00000058 (HIToolbox + 0x0001ad25)
# 46  0x02359105 in _McpRunApplicationEventLoop + 0x00002E29 (MicrosoftComponentPlugin + 0x00048105)
# 47  0x02356770 in _McpRunApplicationEventLoop + 0x00000494 (MicrosoftComponentPlugin + 0x00045770)
# 48  0x000f1be1 in __mh_execute_header + 0x00003BE1 (Microsoft Word + 0x00003be1)
# 49  0x04e00c85 in __WlmMain + 0x00000061 (WLMKernel + 0x00004c85)
# 50  0x000f0f55 in __mh_execute_header + 0x00002F55 (Microsoft Word + 0x00002f55)
# 51  0x000f0f06 in __mh_execute_header + 0x00002F06 (Microsoft Word + 0x00002f06)

X86 Thread State:
 eax: 0x15fa5e50  ebx: 0x15e435d6  ecx: 0x7c4c3610  edx:0x00000040
 edi: 0x800a001c  esi: 0x7c55f408  ebp: 0xbff038d8  esp:0xbff03860
  ss: 0x00000023  eip: 0x15e4364f   cs: 0x0000001b   ds:0x00000023
  es: 0x00000023   fs: 0x00000000   gs: 0x0000000f  eflags:0x00010202


Thread 1:

#  1  0x961618d2 in _kevent64 + 0x0000000A (libsystem_kernel.dylib + 0x0001a8d2)
#  2  0x9c12e3a2 in __dispatch_mgr_init + 0x00000000 (libdispatch.dylib + 0x000043a2)

X86 Thread State:
 eax: 0x00000171  ebx: 0x00000001  ecx: 0xb009267c  edx:0x961618d2
 edi: 0x9c14f0a0  esi: 0x9c12e658  ebp: 0xb00926f8  esp:0xb009267c
  ss: 0x00000023  eip: 0x961618d2   cs: 0x0000000b   ds:0x00000023
  es: 0x00000023   fs: 0x00000023   gs: 0x0000000f  eflags:0x00000286


Thread 2:

#  1  0x961608fa in ___semwait_signal + 0x0000000A (libsystem_kernel.dylib + 0x000198fa)
#  2  0x96336a1f in _sleep$UNIX2003 + 0x0000002A (libsystem_c.dylib + 0x0007ea1f)
#  3  0x0282b992 in _MerpCreateSession + 0x00000B3F (merp + 0x00003992)
#  4  0x0282b05e in _MerpCreateSession + 0x0000020B (merp + 0x0000305e)
#  5  0x0282afe9 in _MerpCreateSession + 0x00000196 (merp + 0x00002fe9)
#  6  0x0282c586 in _MerpCreateSession + 0x00001733 (merp + 0x00004586)
#  7  0x97fc4ecf in __pthread_body + 0x0000008A (libsystem_pthread.dylib + 0x00002ecf)
#  8  0x97fc4e45 in __pthread_body + 0x00000000 (libsystem_pthread.dylib + 0x00002e45)
#  9  0x97fc2f0e in _thread_start + 0x00000022 (libsystem_pthread.dylib + 0x00000f0e)

X86 Thread State:
 eax: 0x0000014e  ebx: 0xb031cad8  ecx: 0xb031ca6c  edx:0x961608fa
 edi: 0x96336b4a  esi: 0x00000000  ebp: 0xb031cab8  esp:0xb031ca6c
  ss: 0x00000023  eip: 0x961608fa   cs: 0x0000000b   ds:0x00000023
  es: 0x00000023   fs: 0x00000023   gs: 0x0000000f  eflags:0x00000246


Thread 3:

#  1  0x96160516 in ___psynch_cvwait + 0x0000000A (libsystem_kernel.dylib + 0x00019516)
#  2  0x97fc91d1 in _pthread_cond_wait$UNIX2003 + 0x00000047 (libsystem_pthread.dylib + 0x000071d1)
#  3  0x90b940fa in _TSWaitOnCondition + 0x00000085 (CarbonCore + 0x000bd0fa)
#  4  0x90b94332 in _TSWaitOnConditionTimedRelative + 0x000000C3 (CarbonCore + 0x000bd332)
#  5  0x90b5f3f9 in _MPWaitForEvent + 0x000000DC (CarbonCore + 0x000883f9)
#  6  0x02266549 in MBUEvent::WaitOnEvent(unsigned long) + 0x00000033 (mbukernel + 0x00005549)
#  7  0x04e06eb2 in _SetUsePBHOpenDenySync + 0x0000007B (WLMKernel + 0x0000aeb2)
#  8  0x04e047db in _WaitForSingleObject + 0x000006C5 (WLMKernel + 0x000087db)
#  9  0x04e0448a in _WaitForSingleObject + 0x00000374 (WLMKernel + 0x0000848a)
# 10  0x04e04294 in _WaitForSingleObject + 0x0000017E (WLMKernel + 0x00008294)
# 11  0x04e056b8 in _WaitForMultipleObjects + 0x00000036 (WLMKernel + 0x000096b8)
# 12  0x061aadc0 in CIOPort::HrInit(CThreadManager*, unsigned long, CFreeResList*) + 0x000007F8 (ThreadPool + 0x00003dc0)
# 13  0x04e06142 in _CreateThread + 0x000004F7 (WLMKernel + 0x0000a142)
# 14  0x022664e2 in MBUCreateThread(char const*, void*, void (*)(void*), MBUThreadID&, unsigned long) + 0x000001FE (mbukernel + 0x000054e2)
# 15  0x90b6045a in _PrivateMPEntryPoint + 0x00000044 (CarbonCore + 0x0008945a)
# 16  0x97fc4ecf in __pthread_body + 0x0000008A (libsystem_pthread.dylib + 0x00002ecf)
# 17  0x97fc4e45 in __pthread_body + 0x00000000 (libsystem_pthread.dylib + 0x00002e45)
# 18  0x97fc2f0e in _thread_start + 0x00000022 (libsystem_pthread.dylib + 0x00000f0e)

X86 Thread State:
 eax: 0x00000131  ebx: 0x7b770068  ecx: 0xb04a293c  edx:0x96160516
 edi: 0x00000100  esi: 0x00000001  ebp: 0xb04a29c8  esp:0xb04a293c
  ss: 0x00000023  eip: 0x96160516   cs: 0x0000000b   ds:0x00000023
  es: 0x00000023   fs: 0x00000023   gs: 0x0000000f  eflags:0x00000246


Thread 4:

#  1  0x96160516 in ___psynch_cvwait + 0x0000000A (libsystem_kernel.dylib + 0x00019516)
#  2  0x97fc91d1 in _pthread_cond_wait$UNIX2003 + 0x00000047 (libsystem_pthread.dylib + 0x000071d1)
#  3  0x90b940fa in _TSWaitOnCondition + 0x00000085 (CarbonCore + 0x000bd0fa)
#  4  0x90b94332 in _TSWaitOnConditionTimedRelative + 0x000000C3 (CarbonCore + 0x000bd332)
#  5  0x90b5f3f9 in _MPWaitForEvent + 0x000000DC (CarbonCore + 0x000883f9)
#  6  0x02266549 in MBUEvent::WaitOnEvent(unsigned long) + 0x00000033 (mbukernel + 0x00005549)
#  7  0x04e06eb2 in _SetUsePBHOpenDenySync + 0x0000007B (WLMKernel + 0x0000aeb2)
#  8  0x04e047db in _WaitForSingleObject + 0x000006C5 (WLMKernel + 0x000087db)
#  9  0x04e0448a in _WaitForSingleObject + 0x00000374 (WLMKernel + 0x0000848a)
# 10  0x04e04294 in _WaitForSingleObject + 0x0000017E (WLMKernel + 0x00008294)
# 11  0x04e04154 in _WaitForSingleObject + 0x0000003E (WLMKernel + 0x00008154)
# 12  0x061ad48b in CIOPort::ProcessItems(CThreadState*) + 0x0000029F (ThreadPool + 0x0000648b)
# 13  0x061ad2b2 in CIOPort::ProcessItems(CThreadState*) + 0x000000C6 (ThreadPool + 0x000062b2)
# 14  0x061ad09e in CIOPort::ThreadProc(void*) + 0x00000090 (ThreadPool + 0x0000609e)
# 15  0x04e06142 in _CreateThread + 0x000004F7 (WLMKernel + 0x0000a142)
# 16  0x022664e2 in MBUCreateThread(char const*, void*, void (*)(void*), MBUThreadID&, unsigned long) + 0x000001FE (mbukernel + 0x000054e2)
# 17  0x90b6045a in _PrivateMPEntryPoint + 0x00000044 (CarbonCore + 0x0008945a)
# 18  0x97fc4ecf in __pthread_body + 0x0000008A (libsystem_pthread.dylib + 0x00002ecf)
# 19  0x97fc4e45 in __pthread_body + 0x00000000 (libsystem_pthread.dylib + 0x00002e45)
# 20  0x97fc2f0e in _thread_start + 0x00000022 (libsystem_pthread.dylib + 0x00000f0e)

X86 Thread State:
 eax: 0x00000131  ebx: 0x7e35beb8  ecx: 0xb0524a9c  edx:0x96160516
 edi: 0x00000100  esi: 0x00000001  ebp: 0xb0524b28  esp:0xb0524a9c
  ss: 0x00000023  eip: 0x96160516   cs: 0x0000000b   ds:0x00000023
  es: 0x00000023   fs: 0x00000023   gs: 0x0000000f  eflags:0x00000246


Thread 5:

#  1  0x96160e6e in ___workq_kernreturn + 0x0000000A (libsystem_kernel.dylib + 0x00019e6e)
#  2  0x97fc2eea in _start_wqthread + 0x0000001E (libsystem_pthread.dylib + 0x00000eea)

X86 Thread State:
 eax: 0x00100170  ebx: 0x00000015  ecx: 0xb0196f9c  edx:0x96160e6e
 edi: 0x00000000  esi: 0x97fc4fd0  ebp: 0xb0196fc8  esp:0xb0196f9c
  ss: 0x00000023  eip: 0x96160e6e   cs: 0x0000000b   ds:0x00000023
  es: 0x00000023   fs: 0x00000023   gs: 0x0000000f  eflags:0x00000282


Thread 6:

#  1  0x96160e6e in ___workq_kernreturn + 0x0000000A (libsystem_kernel.dylib + 0x00019e6e)
#  2  0x97fc2eea in _start_wqthread + 0x0000001E (libsystem_pthread.dylib + 0x00000eea)

X86 Thread State:
 eax: 0x00100170  ebx: 0x00000019  ecx: 0xb0080f9c  edx:0x96160e6e
 edi: 0x00000000  esi: 0x97fc4fd0  ebp: 0xb0080fc8  esp:0xb0080f9c
  ss: 0x00000023  eip: 0x96160e6e   cs: 0x0000000b   ds:0x00000023
  es: 0x00000023   fs: 0x00000023   gs: 0x0000000f  eflags:0x00000282


Thread 7:

#  1  0x96160e6e in ___workq_kernreturn + 0x0000000A (libsystem_kernel.dylib + 0x00019e6e)
#  2  0x97fc2eea in _start_wqthread + 0x0000001E (libsystem_pthread.dylib + 0x00000eea)

X86 Thread State:
 eax: 0x00100170  ebx: 0x00000015  ecx: 0xb0114f9c  edx:0x96160e6e
 edi: 0x00010000  esi: 0x97fc4fd0  ebp: 0xb0114fc8  esp:0xb0114f9c
  ss: 0x00000023  eip: 0x96160e6e   cs: 0x0000000b   ds:0x00000023
  es: 0x00000023   fs: 0x00000023   gs: 0x0000000f  eflags:0x00000282


Thread 8:

#  1  0x96160e6e in ___workq_kernreturn + 0x0000000A (libsystem_kernel.dylib + 0x00019e6e)
#  2  0x97fc2eea in _start_wqthread + 0x0000001E (libsystem_pthread.dylib + 0x00000eea)

X86 Thread State:
 eax: 0x00100170  ebx: 0x00000015  ecx: 0xb0218f9c  edx:0x96160e6e
 edi: 0x00010000  esi: 0x97fc4fd0  ebp: 0xb0218fc8  esp:0xb0218f9c
  ss: 0x00000023  eip: 0x96160e6e   cs: 0x0000000b   ds:0x00000023
  es: 0x00000023   fs: 0x00000023   gs: 0x0000000f  eflags:0x00000282


Loaded modules:

0: Microsoft Word (14.4.5.141003 Reg=en Loc=0x0409: /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/Microsoft Word
1: mbukernel (14.4.5.141003 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/mbukernel.framework/Versions/14/mbukernel
2: MicrosoftSetupUI (14.4.5.141003 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftSetupUI.framework/Versions/14/MicrosoftSetupUI
3: MicrosoftComponentPlugin (14.4.5.141003 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftComponentPlugin.framework/Versions/14/MicrosoftComponentPlugin
4: Netlib (14.4.5.141003 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/Netlib.framework/Versions/14/Netlib
5: MicrosoftOLE (14.4.5.141003 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftOLE.framework/Versions/14/MicrosoftOLE
6: MicrosoftOLEAutomation (14.4.5.141003 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftOLEAutomation.framework/Versions/14/MicrosoftOLEAutomation
7: merp (2.2.4.141003 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/merp.framework/Versions/14/merp
8: MSXML (14.4.5.141003 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MSXML.framework/Versions/14/MSXML
9: MicrosoftOffice (14.4.5.141003 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftOffice.framework/Versions/14/MicrosoftOffice
10: OfficeArt (14.4.5.141003 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/OfficeArt.framework/Versions/14/OfficeArt
11: MicrosoftOleo (14.4.5.141003 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftOleo.framework/Versions/14/MicrosoftOleo
12: MicrosoftMathFont (14.4.5.141003 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftMathFont.framework/Versions/14/MicrosoftMathFont
13: MicrosoftChartPlugin (14.4.5.141003 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftChartPlugin.framework/Versions/14/MicrosoftChartPlugin
14: MicrosoftPTLS (14.4.5.141003 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftPTLS.framework/Versions/14/MicrosoftPTLS
15: MsgrLibClient (8.0.0.141003 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/MsgrLibClient.framework/Versions/14/MsgrLibClient
16: MBURibbon (14.4.5.141003 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MBURibbon.framework/Versions/14/MBURibbon
17: MViewLib (14.4.5.141003 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/MViewLib.framework/Versions/14/MViewLib
18: WLMUser (14.4.5.141003 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/WLMUser.framework/Versions/14/WLMUser
19: WLMGraphicsDevice (14.4.5.141003 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/WLMGraphicsDevice.framework/Versions/14/WLMGraphicsDevice
20: WLMKernel (14.4.5.141003 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/WLMKernel.framework/Versions/14/WLMKernel
21: Gfx (14.4.5.141003 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/Gfx.framework/Versions/14/Gfx
22: SmartArt (14.4.5.141003 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/SmartArt.framework/Versions/14/SmartArt
23: MicrosoftCloudServices (14.4.5.141003 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftCloudServices.framework/Versions/14/MicrosoftCloudServices
24: mbustrings (14.4.5.141003 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/mbustrings.framework/Versions/14/mbustrings
25: mbulocale (14.4.5.141003 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/mbulocale.framework/Versions/14/mbulocale
26: wlmstrings (14.4.5.141003 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/wlmstrings.framework/Versions/14/wlmstrings
27: CocoaUI (14.4.5.141003 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/CocoaUI.framework/Versions/14/CocoaUI
28: MicrosoftOfficeDRM (14.4.5.141003 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftOfficeDRM.framework/Versions/14/MicrosoftOfficeDRM
29: ThreadPool (14.4.5.141003 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/ThreadPool.framework/Versions/14/ThreadPool
30: MicrosoftMenuLibrary (14.4.5.141003 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftMenuLibrary.framework/Versions/14/MicrosoftMenuLibrary
31: StdUrlMoniker (14.4.5.141003 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/StdUrlMoniker.framework/Versions/14/StdUrlMoniker
32: cl_kernels: cl_kernels
33: Uniscribe (14.4.5.141003 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/Uniscribe.framework/Versions/14/Uniscribe
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232: libheimdal-asn1.dylib: /usr/lib/libheimdal-asn1.dylib
233: libMatch.1.dylib: /usr/lib/libMatch.1.dylib
234: AppleSRP (1 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/AppleSRP.framework/Versions/A/AppleSRP
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236: PerformanceAnalysis (1 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/PerformanceAnalysis
237: CoreServicesInternal (221.1 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/CoreServicesInternal.framework/Versions/A/CoreServicesInternal
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240: HIServices: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
241: libsystem_sandbox.dylib: /usr/lib/system/libsystem_sandbox.dylib
242: libDiagnosticMessagesClient.dylib: /usr/lib/libDiagnosticMessagesClient.dylib
243: libsystem_secinit.dylib: /usr/lib/system/libsystem_secinit.dylib
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246: libxml2.2.dylib: /usr/lib/libxml2.2.dylib
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248: Help (46 Reg=English Loc=0x0000: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help
249: libiconv.2.dylib: /usr/lib/libiconv.2.dylib
250: libFontParser.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libFontParser.dylib
251: libsystem_pthread.dylib: /usr/lib/system/libsystem_pthread.dylib
252: libbsm.0.dylib: /usr/lib/libbsm.0.dylib
253: CoreMedia (1562.19 Reg=English Loc=0x0000: /System/Library/Frameworks/CoreMedia.framework/Versions/A/CoreMedia
254: libcache.dylib: /usr/lib/system/libcache.dylib
255: libType1Scaler.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libType1Scaler.dylib
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257: WebCore (10600.1.25 Reg=English Loc=0x0000: /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.framework/Versions/A/WebCore
258: libsystem_coreservices.dylib: /usr/lib/system/libsystem_coreservices.dylib
259: SearchKit (1.4.0 Reg=English Loc=0x0000: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit
260: CoreVideo (145.1 Reg=English Loc=0x0000: /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
261: libcorecrypto.dylib: /usr/lib/system/libcorecrypto.dylib
262: FindMyDevice (1 Reg=en Loc=0x0000: /System/Library/PrivateFrameworks/FindMyDevice.framework/Versions/A/FindMyDevice
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265: ServiceManagement (1 Reg=English Loc=0x0000: /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManagement
266: libsystem_network.dylib: /usr/lib/system/libsystem_network.dylib
267: libunc.dylib: /usr/lib/system/libunc.dylib
268: vImage (8.0 Reg=English Loc=0x0000: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage
269: CFOpenDirectory (187 Reg=English Loc=0x0000: /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpenDirectory.framework/Versions/A/CFOpenDirectory
270: DesktopServicesPriv (1.9 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv
271: Foundation (1151.16 Reg=en_US Loc=0x0000: /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
272: libsystem_asl.dylib: /usr/lib/system/libsystem_asl.dylib
273: RawCamera (761 Reg=English Loc=0x0000: /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
274: AE (681 Reg=English Loc=0x0000: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
275: libextension.dylib: /usr/lib/libextension.dylib
276: vecLib (vecLib 3.10 Reg=English Loc=0x0000: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib
277: libJPEG.dylib: /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
278: libcommonCrypto.dylib: /usr/lib/system/libcommonCrypto.dylib
279: MultitouchSupport (260.30 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/MultitouchSupport
280: libarchive.2.dylib: /usr/lib/libarchive.2.dylib
281: AppKit (1343.14 Reg=English Loc=0x0000: /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
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283: libSystem.B.dylib: /usr/lib/libSystem.B.dylib
284: libxar.1.dylib: /usr/lib/libxar.1.dylib
285: libcldcpuengine.dylib: /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/libcldcpuengine.dylib
286: libsystem_notify.dylib: /usr/lib/system/libsystem_notify.dylib
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291: libAVFAudio.dylib: /System/Library/Frameworks/AVFoundation.framework/Versions/A/Resources/libAVFAudio.dylib
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295: libGLU.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
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298: libxslt.1.dylib: /usr/lib/libxslt.1.dylib
299: libremovefile.dylib: /usr/lib/system/libremovefile.dylib
300: libsystem_trace.dylib: /usr/lib/system/libsystem_trace.dylib
301: libquarantine.dylib: /usr/lib/system/libquarantine.dylib
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303: libCoreStorage.dylib: /usr/lib/libCoreStorage.dylib
304: Kerberos (1 Reg=English Loc=0x0000: /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
305: libFontRegistry.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libFontRegistry.dylib
306: SpeechSynthesis (5.2.6 Reg=English Loc=0x0000: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
307: libdispatch.dylib: /usr/lib/system/libdispatch.dylib
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309: Apple80211 (1000.57.3 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211
310: MediaControlSender (215.10 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/MediaControlSender.framework/Versions/A/MediaControlSender
311: NetAuth (5.0 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth
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313: OpenScripting: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting
314: libCoreVMClient.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClient.dylib
315: libCyrillicConverter.dylib: /System/Library/CoreServices/Encodings/libCyrillicConverter.dylib
316: libJapaneseConverter.dylib: /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
317: libKoreanConverter.dylib: /System/Library/CoreServices/Encodings/libKoreanConverter.dylib
318: libLatin2Converter.dylib: /System/Library/CoreServices/Encodings/libLatin2Converter.dylib

Operating System Information
Operating System: Mac OS X 10.10 (Build 14A389)
CPU: Unknown (hw.cputype = 7, hw.cpusubtype == 8), Number: 4, Speed: 2147 MHz
gestaltPhysicalRAMSizeInMegabytes err = 0, result = 8192 MB
gestaltSystemVersion err = 0, result = 0x1090
Screen: 1280 x 800, depth = 32, ltbr = 0, 0, 800, 1280

Microsoft Application Information:
Error Reporting UUID: (I removed)
Time from launch: 0 hours, 2 minutes, 10 seconds
Total errors on this client: 6

P.S.

This one just happened too:

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2014-11-09 17:23:28 +0000
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Version: 14.4.5.141003
Crashed Module Name: Microsoft Word
Crashed Module Version: 14.4.5.141003
Crashed Module Offset: 0x00cbc0fd
Blame Module Name: Microsoft Word
Blame Module Version: 14.4.5.141003
Blame Module Offset: 0x00cbc0fd
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Crashed thread: 0

Answer
Answer

Your first crash was in VBA, your other crash was in Word itself.

VBA is not used ONLY by macros: a lot of Word commands trigger a piece of VBA.

When Word opens a document, it re-organises the content and lays it out in memory for efficient working.  When it saves, it reads the content of memory and re-writes it into XML (for .docx) or binary (for .doc).

Crashes on save occur when Word finds something in memory that it cannot encode into the document.  Very often, this is a corrupted tracked change.

80-odd per cent of the time, you can cure these by making a copy of the document, then going to Review>Tracking>Track Changes and turning it OFF, then to Review>Changes>Accept>Accept all changes in document.

Save the document and close it, then re-open it (the changes marking is not actually removed from the file until you close the document).

If you need to mark the changes, keep a copy of the unchanged document.  When you have completed all your editing, go to the Tools menu and choose Compare Documents to compare the current with the original version. Word will mark all the differences as changes, without the crashes.

I strongly recommend that you come out of .doc and stay out.  There's a misapprehension going around that .doc and .docx are equivalent: they are not, and never were.  Each time you downgrade to .doc, Word deletes the information that .doc can't handle.  Do this often enough and you get a very unstable document that is very prone to crashes.

Similarly, leaving "Compatibility Mode" on in .docx is not a great idea: it causes Word to try to re-interpret code in the document the way the old .doc files used to express it.  Increasingly you will come across instances where this attempt fails, and a crash is one likely outcome.

If removing the tracked changes doesn't work, come back and we'll talk you through some other methods to clean that document up.

I would also caution against using AppCleaner to remove Microsoft Office.  Basically because we don't know exactly what it does, but in computing, software tends to be "worth what you paid for it"!  If you do need to remove Microsoft Office, you need to follow this procedure exactly: http://support.microsoft.com/kb/2398768

Note: If any part of Office 2011 has run since you performed that procedure, you need to perform the whole thing again, because when Office applications start up they create a large number of supporting files that need to be removed each time.

And of course, "having" removed Office, after you re-install, you need to completely re-updated it to the latest level before attempting to use it.

Hope this helps -- if not, come back and we'll get serious with it!

John McGhie, Consultant Technical Writer.

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Question Info


Last updated September 30, 2021 Views 282 Applies to: