Surface Pro 3 - Build 10041 - System Hardware Update - ‎2015-‎01-‎27 - Error 0x80200068

Hi Remi,

Thank you for posting your query in Windows 10 Technical Preview.

I understand that you are facing issues while installing an update and getting an error 0x80200068, while installing it.

I suggest you to follow the steps below and see if it helps:

Disconnect all external devices connected to the Surface

I suggest you to remove all the external devices connected to the surface and see if the issue persists.

Disable Firewall and Security Suite

If you are using any 3^rd party security software and firewall, I suggest you to temporarily disable it and try installing the update.

Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.

Hope this helps, do let us know if you need further assistance with Windows.

Hi Terry,

Have you tried installing the update after disabling Firewall and Anti-Virus software? If not, please try that and let us know if you are facing similar issues.

Do let us know the status of the issue and we will be glad to assist you.

Thank you.

I am having the same issue  on my Surface 3 disconnecting everything does not help.

After it tries the update I am asked to restart.

I restart the machine and it indicates the update was successful.

So something else is going on.

I also keep getting this event error

Log Name:      System
Source:        Microsoft-Windows-WindowsUpdateClient
Date:          3/17/2015 1:19:56 PM
Event ID:      20
Task Category: Windows Update Agent
Level:         Error
Keywords:      Failure,Installation
User:          SYSTEM
Computer:      jbmgolfer3
Description:
Installation Failure: Windows failed to install the following update with error 0x80070002: System Hardware Update - ‎1/‎27/‎2015.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-WindowsUpdateClient" Guid="{945A8954-C147-4ACD-923F-40C45405A658}" />
    <EventID>20</EventID>
    <Version>1</Version>
    <Level>2</Level>
    <Task>1</Task>
    <Opcode>13</Opcode>
    <Keywords>0x8000000000000028</Keywords>
    <TimeCreated SystemTime="2015-03-17T18:19:56.400543100Z" />
    <EventRecordID>10508</EventRecordID>
    <Correlation />
    <Execution ProcessID="580" ThreadID="2172" />
    <Channel>System</Channel>
    <Computer>jbmgolfer3</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="errorCode">0x80070002</Data>
    <Data Name="updateTitle">System Hardware Update - ‎1/‎27/‎2015</Data>
    <Data Name="updateGuid">{E0BDEFC3-9452-4912-99DD-850DA8AAF24D}</Data>
    <Data Name="updateRevisionNumber">2</Data>
    <Data Name="serviceGuid">{7971F918-A847-4430-9279-4A52D1EFE18D}</Data>
  </EventData>
</Event>