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Getting the Windows DVD Player app

Vidyaranjan A V started on

We are releasing a DVD player app for Windows 10. Here are some common questions you may have about the DVD app:

1. Q: What Windows editions are eligible for the free Windows DVD Player app when upgrading to Windows 10?

A: Windows 7 Home Premium, Professional, and Ultimate, and Windows 8/8.1 Pro with Media Center.

2. Q: What’s a quick way to know if I’ll get the free app before upgrading to Windows 10?

A: If you have Windows Media Center, you’ll get the free app. If you have Windows Enterprise edition, you will not get the free app. If you’re still unsure, you can check which edition of Windows you’re running by following the steps outlined here: http://windows.microsoft.com/en-US/windows/which-operating-system  

3. Q: What if I already upgraded to the Windows 10 Insider Preview from an eligible Windows 7 or Windows 8 Pro edition before the final version of Windows 10 was released?

A: The free Windows DVD Player app is tied to your Windows 7 or Windows 8 Pro installation. To get the free app, you’ll have to use your installation media to re-install Windows 7 or Windows 8 Pro + Media Center, and then upgrade to Windows 10.

4. Q: What do I have to do to get the free app?
A: Soon after upgrading to Windows 10, the free Windows DVD Player app will be automatically downloaded via Windows Update, but you can speed up this process by going to Settings from the Start menu, selecting Update & security, and then click Check for updates. You should see a new KB3081704 update available that begins to download, which will install the free Windows DVD Player app.

5. Q: If I have Windows 7 or Windows 8 Pro with Media Center, but I want to perform a clean install of Windows 10, will I still get the free app?

A: You must upgrade your PC to Windows 10 to get the free app. If you perform a clean install by formatting your disc rather than upgrade, you will not get the free app. You will still get the free app if you perform an upgrade and choose to delete files, apps and settings during Windows 10 setup.

6. Q: Can I get the app if I don’t have one of the Windows editions eligible for the free app?

A: Yes, the Windows DVD Player app will be available for purchase in the Store. There are also many other popular DVD player apps already available on the web that will continue to work on Windows 10.

7. Q: Will the free app also be available on my other PCs?

A: The free Windows DVD Player app is tied to your Windows 7 or Windows 8 Pro installation, so it is bound to a single PC. If you pay for the Windows DVD Player app in the Store, you are entitled to install the app on your other Windows 10 PCs just like other paid apps.

8. Q: Will I keep the free app if I reinstall Windows using update and recovery?

A: The free Windows DVD Player app is tied to your Windows 7 or Windows 8 Pro installation, so any action that reinstalls Windows over the top of an existing Windows 10 installation will break this tie and remove the free Windows DVD Player app. To recover the free app, you’ll have to use your installation media to re-install Windows 7 or Windows 8 Pro + Media Center, and then upgrade to Windows 10.

9. Q: Does this change anything if I already have a DVD player app that I like?

A: If you already have a DVD player app installed, it will continue to work when you upgrade to Windows 10.

10. Q: I’m an enterprise IT professional and the Windows PCs I manage at my company will need to play DVDs when I upgrade to Windows 10 – will we get this free app?

A: If the PCs at your company have an eligible Windows edition installed, you will get the free app if you upgrade to Windows 10. Windows Enterprise Edition is not eligible for the free app. If you perform a clean install of Windows 10 by formatting your disc rather than upgrade, you will not get the free app. The app will be available for purchase in the Store. There are also many other popular DVD player apps already available that will continue to work after upgrading to Windows 10.

11. Q: I currently play my DVDs from a file backup, does the Windows DVD Player app support this?

A: No, the app currently only plays DVD movies on optical discs.

12. Q: Does the app play Blu-ray discs?

A: No, it plays DVD movies. If you already have an app that plays Blu-ray movies, it will continue to work on Windows 10.

13. Q: I see that the free DVD app offer is only available for a “limited time” – how long will it be offered?

A: The timing has not been finalized yet. It will end at or before the free Windows 10 upgrade offer.

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