Jack Cain
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Jack Cain asked on
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IE9 security certificate problems with navy.mil websites

This problem was posted with IE8, but I am having the same trouble with IE9 too.

 

Using IE9 and Vista, all serrvice packs & updates applied, 64-bit version.

 

I even worked with a Navy IT guy to load certificates but that didn't work either.

 

This type of stuff is really annoying when I am trying to point the family of a war casualty or the media to a site so they can know more or understand what they hear.  Does anyone have a clue?

Megan_R
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Megan_R replied on

My husband was experiencing this problem as well, only with army websites, more particularly the https sites.  We tried contacting every customer service representative we could think of, did all of their suggestions and NOTHING worked.  Finally I asked my mom who told me that Microsoft updated recently, and one of those updates may have affected Internet Explorer.   Basically I just did a google search for "Recent Microsoft Updates Affecting Internet Explorer and DoD websites" and http://militarycac.com/ako.htm this website came up. 

 

I followed all of the steps in there to uninstall IE9, update Browser Settings so they are compatible with DoD sites, and I also updated my DoD certificates just in case.  Honestly, I think the most important step was adjusting Internet Explorer settings, and on a 64 bit computer and ALL IE9 users, under Internet Options, under Security Tab and the Trust Sites, you have to be sure you have OWA listed as one of your trusted sites, and NO other army.mil or navy.mil sites listed.

 

It's a lot of steps, quite a lot of work, but there are video tutorials on all of it and it worked and we can now access all sites!

 

Hope this helps!

PA Bear MS MVP
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PA Bear MS MVP replied on

Start here: http://dodpki.c3pki.chamb.disa.mil/rootca.html

Also make certain your time, date & time-zone settings are all correct.

~Robear Dyer (PA Bear)
MS MVP-Windows Client (Security, Update Services, IE & Mail) since 2002
Megan_R
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Megan_R replied on

My husband was experiencing this problem as well, only with army websites, more particularly the https sites.  We tried contacting every customer service representative we could think of, did all of their suggestions and NOTHING worked.  Finally I asked my mom who told me that Microsoft updated recently, and one of those updates may have affected Internet Explorer.   Basically I just did a google search for "Recent Microsoft Updates Affecting Internet Explorer and DoD websites" and http://militarycac.com/ako.htm this website came up. 

 

I followed all of the steps in there to uninstall IE9, update Browser Settings so they are compatible with DoD sites, and I also updated my DoD certificates just in case.  Honestly, I think the most important step was adjusting Internet Explorer settings, and on a 64 bit computer and ALL IE9 users, under Internet Options, under Security Tab and the Trust Sites, you have to be sure you have OWA listed as one of your trusted sites, and NO other army.mil or navy.mil sites listed.

 

It's a lot of steps, quite a lot of work, but there are video tutorials on all of it and it worked and we can now access all sites!

 

Hope this helps!

PA Bear MS MVP
Found this helpful 1
Answer
PA Bear MS MVP replied on

Start here: http://dodpki.c3pki.chamb.disa.mil/rootca.html

Also make certain your time, date & time-zone settings are all correct.

~Robear Dyer (PA Bear)
MS MVP-Windows Client (Security, Update Services, IE & Mail) since 2002
User2496
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User2496 replied on

I found the solution. Like the militarycac powerpoint says, delete all intermediate certification authorities certificates. I'm using Windows 7 64-bit ultimate, IE9, newer CAC card, and no ActiveClient.

 

symptoms:

ako worked, mypay worked, but bol and nko said "internet explorer can not display" the website or something. Just had to delete all ica certificates.