shredus
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res://ieframe.dll/acr_error.htm# - Windows XP - Internet Explorer 8 - unable to upload pictures to Myspace

Hi!

Firstly, I posted this question in another thread that had been answered already but did not help me... I thought it best to start a new question... sorry for the double post!

My PC: XP pro version 2002, SP3, Intel cpu 3,46 / 3,46 ghz 2,98gb ram, F-secure 2010 internet security, IE8 running following add-ons:

Namn         Referensinformation
Utgivare     Inte tillgängligt
Status       Aktiverat

Namn         Diagnostisera anslutningsproblem...
Utgivare     Inte tillgängligt
Status       Aktiverat

Namn         Windows Messenger
Utgivare     Inte tillgängligt
Status       Aktiverat

Namn         Diskutera
Utgivare     Inte tillgängligt
Status       Aktiverat
Version      6.0.2900.5921

Namn         Referensinformation
Utgivare     Microsoft Corporation
Status       Aktiverat
Fildatum     den 19 april 2007, 14:10
Version      11.0.8164.0

Namn         Adobe PDF Link Helper
Utgivare     Adobe Systems, Incorporated
Status       Inaktiverat
Fildatum     den 11 juni 2008, 22:33
Version      9.0.0.332
Laddtid      (0.07 s)

Namn         Adobe PDF
Utgivare     Adobe Systems, Incorporated
Status       Inaktiverat
Fildatum     den 11 juni 2008, 22:42
Version      9.0.0.332
Laddtid      (0.02 s)

Namn         Adobe PDF Conversion Toolbar Helper
Utgivare     Adobe Systems, Incorporated
Status       Inaktiverat
Fildatum     den 11 juni 2008, 22:42
Version      9.0.0.332
Laddtid      (0.09 s)

Namn         SmartSelect Class
Utgivare     Adobe Systems, Incorporated
Status       Inaktiverat
Fildatum     den 11 juni 2008, 22:42
Version      9.0.0.332
Laddtid      (0.00 s)

Namn         Windows Live Sign-in Control
Utgivare     Microsoft Corporation
Status       Aktiverat
Fildatum     den 22 januari 2009, 16:41
Version      5.000.818.5

Namn         Windows Live Sign-in Helper
Utgivare     Microsoft Corporation
Status       Aktiverat
Fildatum     den 22 januari 2009, 16:41
Version      5.0.818.5
Laddtid      0.01 s

Namn         Windows Live
Utgivare     Microsoft Corporation
Status       Aktiverat
Fildatum     den 26 juli 2009, 17:44
Version      14.0.8089.0726

Namn         Skype add-on for IE
Utgivare     Skype Technologies SA
Status       Aktiverat
Fildatum     den 8 februari 2010, 14:28
Version      4.2.0.4997
Laddtid      0.03 s

Namn         Skype add-on for Internet Explorer
Utgivare     Skype Technologies SA
Status       Aktiverat
Fildatum     den 8 februari 2010, 14:28
Version      4.2.0.4997

Namn         Grab Pro
Utgivare     GlobalNet Limited
Status       Aktiverat
Fildatum     den 7 maj 2010, 14:33
Version      1.0.0.23
Laddtid      0.04 s

Namn         Octh Class
Utgivare     GlobalNet Limited
Status       Aktiverat
Fildatum     den 7 maj 2010, 14:33
Version      2.4.0.9
Laddtid      0.03 s

Namn         Browsing Protection Toolbar
Utgivare     F-Secure Corporation
Status       Inaktiverat
Fildatum     den 14 maj 2010, 11:10
Version      1.10.5473.0
Laddtid      (0.04 s)

Namn         Browsing Protection Class
Utgivare     F-Secure Corporation
Status       Inaktiverat
Fildatum     den 14 maj 2010, 11:10
Version      1.10.5473.0
Laddtid      (0.31 s)

Namn         Java(tm) Plug-In 2 SSV Helper
Utgivare     Sun Microsystems, Inc.
Status       Aktiverat
Fildatum     den 15 maj 2010, 12:06
Version      6.0.200.2
Laddtid      0.49 s

Namn         JQSIEStartDetectorImpl Class
Utgivare     Sun Microsystems, Inc.
Status       Aktiverat
Fildatum     den 15 maj 2010, 12:06
Version      6.0.200.2
Laddtid      0.04 s

Namn         Shockwave Flash Object
Utgivare     Adobe Systems Incorporated
Status       Aktiverat
Fildatum     den 16 maj 2010, 17:55
Version      10.0.45.2

I have been having these errors when trying to upload photos to my MySpace account. I get the following error when IE8 crashes after trying to open the page repeatedly :

res://ieframe.dll/acr_error.htm#myspace.com,http://viewmorepics.myspace.com/index.cfm?fuseaction=user.uploadPhotos

After some looking around I understood it may be my flash player so I tried to re-install fromhttp://get.adobe.com/flashplayer/ but received this error again making it impossible to download the flash player:

res://ieframe.dll/acr_error.htm#adobe.com,http://get.adobe.com/flashplayer/thankyou/activex/?installer=Flash_Player_10_for_Windows_Internet_Explorer&i=McAfee_Security_Scan_Plus&d=Google_Toolbar_6.3

I then did a reinstall of flash via a direct download so it is up to date and I have also installed Java as my research suggested this was an issue. I have even tried removing and reinstalling IE 8 but this did not help. I have run windows update and fully scanned and removed any nasties with F-secure, Malwarebytes and Superantispyware.... yet the problem still persists...!

After following advice so as to check if an add-on is the culprit, I still have the error problem, however, I was able to upload myspace photos in the IE 'no add-ons' mode found under system tools anddid not get the error...

Any ideas how to fix this? I really do not want to reinstall windows.... :P

All help is much appreciated!

PA Bear MS MVP
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PA Bear MS MVP replied on

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A1. I would very strongly recommend doing a fresh install, yes! See below.

A2. The fact that you cannot install many Windows Updates is dangerous enough!

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Back-up any personal data (repeat: none of which should be considered 100% trustworthy at this point) then format the HDD & do a clean install of Windows. Please note that a Repair Install (AKA in-place upgrade) will NOT fix this!

HOW TO do a clean install of WinXP: See http://michaelstevenstech.com/cleanxpinstall.html#steps and/or Method 1 in http://support.microsoft.com/kb/978307

After the clean install, you will have the equivalent of a "new computer" so take care ofeverything on the following page before otherwise connecting the machine to the internet or a local network (i.e., other computers) and before using a flash drive or SDCard that isn't brand-new or hasn't been freshly formatted:

     4 steps to help protect your new computer before you go online
     http://www.microsoft.com/security/pypc.aspx

Other helpful references include:

HOW TO get a computer running WinXP Gold (no Service Packs) fully patched (after a clean install)
http://groups.google.com/group/microsoft.public.windowsupdate/msg/3f5afa8ed33e121c

HOW TO get a computer running WinXP SP1(a) or SP2 fully patched (after a clean install)
http://groups.google.com/group/microsoft.public.windowsxp.general/msg/a066ae41add7dd2b

Tip: After getting the computer fully-patched, download/install KB971029 manually:http://support.microsoft.com/kb/971029

NB: Any Norton or McAfee free-trial that came preinstalled on the computer when you bought it will be reinstalled (but invalid) when Windows is reinstalled. You MUST uninstall the free-trial and download/run the appropriate removal tool before installing any updates, Windows Service Packs or IE upgrades and before installing your new anti-virus application (which will require WinXP SP3 to be installed).

     Norton Removal Tool
     ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

     McAfee Consumer Products Removal Tool
     http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

Also see:

Risks & Benefits of P2P file sharing
http://www.microsoft.com/protect/data/downloadfileshare/filesharing.aspx
http://blogs.technet.com/mmpc/archive/2008/10/06/the-cost-of-free-software.aspx

Steps To Help Prevent Spyware
http://www.microsoft.com/security/spyware/prevent.aspx 

Steps to Help Prevent Computer Worms
http://www.microsoft.com/security/worms/prevent.aspx

Avoid Rogue Security Software!
http://www.microsoft.com/security/antivirus/rogue.aspx

If you need further assistance, begin a new thread in this forum: http://social.answers.microsoft.com/Forums/en-US/xprepair/threads 

Best of luck!


~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft
~Robear Dyer (PA Bear)
MS MVP-Windows Client (Security, Update Services, IE & Mail) since 2002
PA Bear MS MVP
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PA Bear MS MVP replied on

1. Does the behavior persist if you Reset IE Advanced settings (RIES)?
http://support.microsoft.com/kb/923737

2. Is the computer fully-patched at Windows Update?

3. Has a Norton or McAfee application ever been installed on this machine (e.g., a free-trial version that came preinstalled when you bought it)?

Also see the related http://www.adobe.com/support/security/bulletins/apsb10-08.html and http://www.adobe.com/support/security/bulletins/apsb10-12.html 

~~~~~~~~~~~~~~~~~~~~

Troubleshoot Flash Player installation for Windows
http://kb2.adobe.com/cps/191/tn_19166.html

Troubleshooting Player stability and performance
http://blogs.adobe.com/jd/2010/02/troubleshooting_player_stabili.html

Flash Player Support Forum
http://forums.adobe.com/community/webplayers/flash_player


~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft
~Robear Dyer (PA Bear)
MS MVP-Windows Client (Security, Update Services, IE & Mail) since 2002
shredus
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shredus replied on

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Thanks for the fast reply PA Bear!

To answer your questions...

1. Does the behavior persist if you Reset IE Advanced settings (RIES)? YES
http://support.microsoft.com/kb/923737

2. Is the computer fully-patched at Windows Update? YES, if by this is meant that it is set to automatically receive and install important and safety updates. I am checking what non propiority updates are also available..

3. Has a Norton or McAfee application ever been installed on this machine (e.g., a free-trial version that came preinstalled when you bought it)? NO but I did have a version of Norman security which I removed using a deep uninstall by Revo uninstaller.

I have tried the flash troubleshooting and adobe security issues mentioned but everything seems to be in order...

So I still have the problem.... could it be a firewall vulnerability setting with F-secure or is adobe the problem somehow? I am still unable to use their download manager to retrieve flash at http://get.adobe.com/flashplayer/  

Thanks for further suggestions...

PA Bear MS MVP
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PA Bear MS MVP replied on

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Did your Norman Security subscription expire before you installed the F-Secure application?

Have you had such problems since you first installed IE8?

Did you ever have occasion to do a Repair Install of Windows?

If you uninstall Skype Toolbar & Grab Pro download manager & reboot, does the behavior persist?


~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft
~Robear Dyer (PA Bear)
MS MVP-Windows Client (Security, Update Services, IE & Mail) since 2002
shredus
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shredus replied on

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Thanks again!

To answer your questions...

Did you Norman Security subscription expire before you installed the F-Secure application? No, it was going to expire a few days after I already had changed to f-secure. I unplugged the internet, removed Norman totally and then installed f-secure after a reboot.

Have you had such problems since you first installed IE8? No, but then again I have not tried to perform these actions since then so I am not sure when it first occured until quite recently.

Did you ever have occasion to do a Repair Install of Windows? I performed a full reinstallation of windows quite recently (last few months...) and would prefer not to have to do it all again. ouch!

If you uninstall Skype Toolbar & Grab Pro download manager & reboot, does the behavior persist? Unfortunately it does....

Perhaps I should go back to IE7? I really do not see what it could be...

PA Bear MS MVP
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PA Bear MS MVP replied on

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I performed a full reinstallation of windows quite recently...


Did you do a Repair Install or did you back up your personal data, format the hard-drive and then do a clean install?

Had IE8 and/or IE7 been installed before you reinstalled Windows?

Did a Norton or McAfee free trial come preinstalled on the computer when you bought it?


~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft
~Robear Dyer (PA Bear)
MS MVP-Windows Client (Security, Update Services, IE & Mail) since 2002
shredus
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shredus replied on

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Thanks PA, it was a clean installation on a formatted HD. I have never had McAfee or Norton on the pc.. ever. Prior to the install I used IE7. Hope this helps...
PA Bear MS MVP
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PA Bear MS MVP replied on

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Note that I didn't ask if you had ever installed a Norton or McAfee application, only in a Norton or McAfee free trial came preinstalled on the computer when you bought it. (Doesn't matter if you never used or Activate it.)

That being said, if you disable all F-Secure components (i.e., anti-virus, anti-spyware; firewall), make sure the Windows Firewall is enabled then uninstall IE8, reboot twice and do not reinstall IE8 (yet), does the behavior persist?


~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft
~Robear Dyer (PA Bear)
MS MVP-Windows Client (Security, Update Services, IE & Mail) since 2002
shredus
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shredus replied on

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Sorry for not being clearer, I did not buy a pre built computer, I put it all together from scratch with a friend so I am fairly sure there has never been Norton or McAfee on this machine.

I will try your other suggestion but a question first... if I uninstall IE8 I will still need a browser to check this behaviour. Should I install IE7 then to check for this behaviour?

PA Bear MS MVP
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PA Bear MS MVP replied on

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Uninstalling IE8 will automatically restore your previous IE version (i.e., either IE7 or IE6) so you won't need to reinstall any version of IE. See...

   • How to uninstall or remove Internet Explorer 8
      http://support.microsoft.com/kb/957700


~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft
~Robear Dyer (PA Bear)
MS MVP-Windows Client (Security, Update Services, IE & Mail) since 2002
shredus
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shredus replied on

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I have done the uninstall and now have IE 6.0.2900.5512.xpsp_sp3_gdr.100216-1514

The good news is that I am now able to upload photos to my myspace and download adobe flash via ActiveX again.

The bad news is that now I am completely unable to open my profile page on myspace without explorer crashing and closing.

However, I am still able to view other myspace profiles and log in without trouble... strange...

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