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You may follow the methods in the order they are presented and see if they can resolve the issue.
Method 1: Reset the modem or the router
To do this, follow these steps:
1) Disconnect the cable that connects the computer to the modem.
2) Turn off the modem and the router.
Note: If the modem or the router does not have a power switch, disconnect the power to the modem or to the router.
3) Restart the computer.
4) After your computer has restarted, turn on the modem or the router, connect the cable from the computer to the modem or the router, and restart the computer.
5) Make sure that all network cables are securely connected.
6) Start Internet Explorer.
If you receive the same error message, go to Method 4 and proceed accordingly from the link below.
If the modem or the router does not have a power switch, disconnect the power to the modem or to the router.
Let us know that fixed your issue
Varun J: MICROSOFT SUPPORT
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IE was working fine until 2 days ago. now it says IE cannot display the web page. and this is ib the address bar. http://go.microsoft.com/fwlink/?LinkId=74005. It says i'm not connected to the internet, but as you can see with mozilla I am. Whats going on?That redirects here
My boyfriend did forget to put the os, which is xp professional, in my post. Sorry for that, but runonce didn't work either. Thanks
Sorry not to update sooner, but with the holidays, I only had time to tackle this on 12/20, and it looks like I'll be working on it some more either after Christmas or New Year's. In case someone else has this problem in the future, I'm updating my post
to what I've tried so far. If anyone (including someone from Microsoft Support) has better suggestions, please offer them! Maybe MS can use this info to create an article for the knowledge base?
I started with Varun J's suggestion to use the following article: http://support.microsoft.com/kb/956196
I started with Method 4 (deleting browsing history) per his suggestions above, and I had no change whatsoever, still getting the go.microsoft....=74005 and the page itself was still completely blank/white - it didn't even give me the infamous IE cannot display the page. Next, I tried Method 5 (use the IE no add-ons mode), but my IE tools menu didn't give me a list to disable. From there, I went on the the "Advanced Troubleshooting" in the article, Method 3 for testing IE by using safe mode startup option that enables networking. While I still got the go.microsoft...=74005, at least now the page was no longer blank and said IE wasn't connected to the Internet (which I truly wasn't at that point). I then went to Method 8 to reset IE configuration settings. Still got the go.microsoft....=74005 and my page now said IE cannot display the page. I then re-enabled everything in the list of add-ons to be disabled/enabled, do each one at a time. When I enabled my Earthlink toolbar, I was still OK, but when I enabled the last 3 items that were Earthlink-related, I was back to the blank/white page again, so I uninstalled my Earthlink toolbar (and then all 4 add-ons that were EL-related were no longer on the list). Unfortunately, it only got me back to the go.microsoft....=74005 and my page said IE cannot display the page.
Then I referenced article http://support.microsoft.com/kb/318378 on installing or repairing IE in Vista and XP. I started at Method 2 to reinstall IE 7 or 8. Since I couldn't access anything with the effected computer, I downloaded IE8 on another computer (selected "save" instead of "run" and saved it to my Cruzer) to get the file to the effected computer. The problem persisted. I finally came to the conclusion that I would have to reference "Troubleshooting for advanced computer users" in the article, which suggests performing an in-place upgrade (reinstallation) of Windows XP and gives
http://support.microsoft.com/kb/315341. I came across an article on a repair installation of XP if a later version of IE is installed, which since I currently have IE7 on my computer (I uninstalled IE8 after it was clear it didn't solve the problem), I thought I might need the info.
If somebody has anything else to suggest that is less drastic, that would be great, but right now it looks like I'm going to have to try some kind of repairing or reinstalling of XP. Good thing I keep my files (documents, pictures, etc.) backed up on a regular basis...
If you've just installed IE8, see...
If you just installed an IE8 update, see...
Fact: Norton and McAfee applications are notorious for not uninstalling (or upgrading) cleanly. The "leftovers" may be your troublemaker - especially if a Norton or McAfee free-trial came preinstalled on the computer when you bought it (even if you never used it).
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