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Internet Explorere in Emergency Mode - After removing a virus called Antivirus 8 or AV8

4 days ago, a virus called Antivirus 8 or AV8 got on my computer.  I purchased new PC Doctor Antivirus and Spyware Doctor software, which got rid of the virus.  But now whenever I tried to go into internet it runs in Emergency Mode and doesn't allow me to go anywhere.  It brings up the "aboutblank" page every time and when I type in a web address it gives me a big red warning page.
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Hi,

There is no such thing as emergency mode. The "emergency mode" you are seeing is symptom of the infection. There is a description athttp://www.forospyware.com/t362808.html

I guess the removal instructions at http://support.mozilla.com/nl/questions/776974 (a few registry tweaks) are worth a try.

Kind regards

Hans

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Just 4 days ago, my home computer got infected with a virus - - Antivirus 8 or AV8 - - that screwed with my internet access.  I purchased a new PCDoctor Antivirus with Spyware and it got rid of the virus for me.  Now, however, every time I get on the internet, it runs in Emergency Mode so it blocks the majority of websites.  How do I get my internet OFF of emergency mode so I can use it?  My son and I both take classes online, so this is a real bummer!

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Please answer all of the following diagnostic questions by number in your very next reply (no need to quote this post):

1. What anti-virus application or security suite was installed WHEN THE COMPUTER GOT INFECTED and was your subscription current?

2. Has a(nother) Norton application or a McAfee application ever been installed on this computer?

3. Did a Norton free-trial or a McAfee free-trial come preinstalled on the computer when you bought it? (Doesn't matter if you never used or Activated it.)

4. Was the computer fully-patched at Windows Update WHEN IT GOT INFECTED?


~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft
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PA Bear MS MVP

~Robear Dyer (PA Bear)
MS MVP-Windows Client (IE, Mail, Security & Update Services) since 2002

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A friend suffered the "Antivirus8"  infection today.  I was able to shut the app down from the task bar.  Then immediately delete it from programs and startup.  Then delete: 

Documents and Settings\All Users\Start Menu\AV\Antivirus8.lnk

Documents and Settings\All Users\Start Menu\AV\Uninstall.lnk

Documents and Settings\[UserName]\Desktop\Antivirus8.lnk

Program Files\AV

Program Files\AV\Antivirus8.exe

 

Then I went into regedit, 

delete data at:  HKEY_CURRENT_USER\Software\Antivirus8

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run “Antivirus8″

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Antivirus8

 

Then I have IE emergency mode.  This one is easier if you have your computer doing restore points on a regular basis.  I did a restore point 14 days back and voi la!  All is well.

 The restore location is Start/programs/accessories/system tools/system restore.  I am sure this step can be done in the registry but restore is easier and safer.   Gene

 

 

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What's "emergency mode?" Are you referring to No Add-ons mode?

Troubleshooting and Internet Explorer’s (No Add-ons) Mode [Applies to IE7 & IE8 in all OSS]
http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx


~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft
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PA Bear MS MVP

~Robear Dyer (PA Bear)
MS MVP-Windows Client (IE, Mail, Security & Update Services) since 2002

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I found your details alil hard to follow...I went in & deleted the AV8 from the programs but I could not follow the next set of things you deleted.I don't understnad where to go to delete what you stated....I had this thing for a week now...I am highly ticked off!!!! What/how do I do now?
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3

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Answer

Hi,

There is no such thing as emergency mode. The "emergency mode" you are seeing is symptom of the infection. There is a description athttp://www.forospyware.com/t362808.html

I guess the removal instructions at http://support.mozilla.com/nl/questions/776974 (a few registry tweaks) are worth a try.

Kind regards

Hans

    • Child exploitation or abuse
    • Harassment or threats
    • Inappropriate/Adult content
    • Nudity
    • Profanity
    • Software piracy
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Thank you, Thank you Gene....I almost lost my computer to that aggressive virus! I got it back thanks to you!
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HOW TO Remove Antivirus8 or Antivirus 8
http://www.bleepingcomputer.com/virus-removal/remove-antivirus8
~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft
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    • Other Term of Use or Code of Conduct violation

PA Bear MS MVP

~Robear Dyer (PA Bear)
MS MVP-Windows Client (IE, Mail, Security & Update Services) since 2002

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can you help me get out of emerency mode
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Hey Walterdascomb,

 

If you have already worked through the information provided if this thread and need further help removing Antivius8 or Antivirus 8, please create a new question in the Microsoft Answers - Security, Privacy, and User Accounts forum. The security community there will be able to further assist you.

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