Zune Forum - Answered Threads

how can i transfer photos from zune to a cd

Wed, 16 May 2012 10:10:05 Z

zune is fantastic as a computer based collection but i would like to transfer my photographs to a cd. how do i do this. An answer gave me Drag and drop the photos wanted to the CD icon. This helped for single photos, but is there a another way if a number of photos are wanted? Thankyou

what is a temporary server error?

Wed, 16 May 2012 05:33:58 Z

Trying to burn songs to a CD and this keeps popping up; "Can't purchase due to temporary server error"! Very frustrating since I already pay $150.00 a year for Zune pass and I also just bought $50.00 more in mircrosoft points! This is only way I can listen to my Zune music on my CD player in my car (its an older model and not equipped with mp3 plug in that the new cars have). Please help me and explain very simply how to resolve issue for I'm not very good at trouble shooting on the computer!
Thanks,
Dawn Dover

Marketplace?

Tue, 15 May 2012 16:23:02 Z

Why can not I open the computer Marketplace? Through the Zune software

Syncing between Nokia Lumia 710 and PC not working

Tue, 15 May 2012 15:15:10 Z

Zune is failing to copy across Pictures from Nokia Lumia 710 to PC when it has been throug hthe automatic sync update. Returns error code C00D11E4 (800C000E) "The Security information from the server could not be validated". What do I do?

Unable to access marketplace

Tue, 15 May 2012 14:50:32 Z

Unable to access marketplace from Zune player.

No page appeared when clicked upon-

apparently, this happened after the update, however-

Re-installed and yet to no avail.

Currently going to marketplace via hand-phone.

Please, do assist me in the necessary steps to recover my marketplace.

Fir

buying ringtones

Tue, 15 May 2012 13:25:58 Z

can you get up to date ringtones for lumia 800? for example can i buy an artists ringtone such as tulisa's song young. if so how???

How do I power-down my Zune 80G.

Tue, 15 May 2012 13:08:22 Z

My Zune seems to stay in the 'pause music' mode and the battery runs down VERY quickly. I know this may seem a rather pedestrian question but having to recharge my zune so often is getting really annoying. Thanks.

I am trying to enter a Service Request - When I go to check on the Status it says Your recent order has been successfully canceled

Tue, 15 May 2012 02:34:44 Z

I am trying to enter a Service Request - When I go to check on the Status it says Your recent order has been successfully canceled, ANy idea why it won't accept the Service Request?

how can i find a live chat with a zune cust. service

Tue, 15 May 2012 01:12:07 Z

need to chat with a cust. service rep.

Billing Question

Tue, 15 May 2012 00:20:38 Z

Why am I being charged $20.50? I have a 3 month subscription to Xbox Live and Zune should only cost me $9.99 / month.

My zune will not sync newly downloaded music, the error code that is given is not even on the websites list for support, it is C00D12F4 . how do I fix?

Mon, 14 May 2012 23:45:08 Z

my zune has been saying "cannot play this song, your zune pass needs to be updated" and I can find no place all throughout the program and your website where there is the option to refresh my zune pass. Furthermore there is no place to contact customer support to get further help. not happy at all

I changed processors on my computer from AM2@ to AM3# now I can't download songs from Zunepass onto my computer

Mon, 14 May 2012 22:35:01 Z

My computer is not listed on account I have downloaded software. and reinstalled still does not recognize this computer.

Free Space in windows phone

Mon, 14 May 2012 20:12:41 Z

after removing all the pictures,music and videos it is still showing that only 1 GB something memory is free.and reserved space and other content is of 4.56 GB ,

and I dont think that I have softwares and mails of 4 GB . Please help me out.
Thanks in advance!!!

download problem

Mon, 14 May 2012 20:03:47 Z

I purchased the entire second season of The Walking Dead on XBOX live. I now want to download it directly onto my XBOX. The problem is that I accidentally cancelled the download of about half of the season, and when I go to download it now the "download" icon isn't even there. How do I fix this?

Any help would be greatly appreciated. Thanks.

when i click on the Zune icon, a window comes up , Microsoft Zune has stopped working, please log off

Mon, 14 May 2012 19:37:40 Z

when i click on the ZUNE icon on the desktop, i get a window that indicates " Microsoft Zune has stopped working" then goes on to say looking for a solution, then says turn off. Cannot acess any zune programs. To get here, i went thru Google.

Inability to listen to music I have purchased

Mon, 14 May 2012 16:27:12 Z

I had to open a new zune account after being unable to retrieve my password for the old account. Now, though I only have one zune device, I cannot listen to all of my music. I am getting error messages that say my rights have expired. I am getting this message on lots of music, not just recently downloaded through zune. Can you help to retrieve the password from my first account so that I can have access to all of my music or can my accounts be linked in some way? Thank you.

Megan McNeal

Songs skipping after download and sync

Mon, 14 May 2012 16:18:12 Z

I downloaded 4 different songs by 4 different artists and all four songs sound like they are skipping, how can I get my credit back to my account and if I download download them again will they still sound like they are skipping?

Zune returned from Service Center not repaired, need human assistance

Mon, 14 May 2012 04:10:26 Z

I recently sent in my 80GB Zune for the Error 5, to contact support. I sent it in and now I have it back, every time I connect it I get a Can't Sync error. I have un-installed and re-installed the Zune software several times and on multiple computers with no resolve. When I open the software to re-connect the Zune I get a C00D124F error. The online help tells me to free up space, I have less than 2GB on it after it froze up. Since I just got it back from support I cannot create a new service request from the website, it still shows my Zune was shipped back from the service center, nor can I contact a human being. Does anyone have any way to contact a human from Zune to create a new service request?

nokia lumina does not sync on 64 bit windows 7

Mon, 14 May 2012 02:46:25 Z

i have a new nokia lumia, i installed zune on 2 computers, 1 is a desk top running windows 7 home premium 32 bit, it works flawlessly. The other is a notebook running windows 7 home premium 64 bit. I have never been able to get zune to see the phone. The phone is visible on device manger without errors. I have re-installed zune several times, no luck.

Song download credits with Zune Pass not working

Mon, 14 May 2012 01:39:57 Z

I currently have a on going monthly Zune Pass. Lately when I try to download a song and try to use one of my 10 monthly credits, it won't let me? Sometimes it works but mostly does not work?? I need this fixed or I might as well cancel my Pass. What can I do to fix this problem?

My phone wont connect to my zune player.

Mon, 14 May 2012 01:16:13 Z

My phone wont connect to my zune player. It says plug device in, and it is but it still is saying it isn't. help please..

is my windows live account closed?

Mon, 14 May 2012 00:05:51 Z

I am having problems with myaccount i cannot get into it and i have called xbox live customer service 3 times and 3 times no one is able to help me, so i am trying to get someone that can help, ihf i paid for a year subsription, then i shd be able to get that one year, the id on the account is basseyekpenyong90@yahoo,com but the response and reset should be to my account *** Email address is removed for privacy ***. I need a response urgently as we have not been able to use this account almost 2 weeks. This is regarding my XBOX LIVE GOLD ACCOUNT membership.

Zune shipping/repair

Sun, 13 May 2012 19:34:44 Z

If I don’t have a warranty I don’t have to send in my old Zune, right? If true then how come under my repair status it still says “The courier has not yet scanned your package.” Are they still expecting me to send in my old one? If so then what is the Zune shipping address?

requested service in feb and did not receive label to send back device yet

Sun, 13 May 2012 18:03:38 Z

i requested service on the device because the device quit working about 1 month after i had received it. i still have not received a label or anything to return it, and now

the warranty has expired. does anyone know how to contact a real live person to talk to? i just keep getting the run around trying to figure this out.

i am speak romanian language,for good,for you existing romanian language for software?

Sun, 13 May 2012 15:43:43 Z

i am speak romanian language,for good,for you existing romanian language for your software?

Music does not play after pause

Sun, 13 May 2012 14:06:06 Z

In zune software ,after pausing a music for a long time about 15-20 mins and resuming the play,the music does not play but the progress bar advances,I have to take the bar to a previous position to make the sound play.Is this a bug?

Zune don't recognize my HTC Mozart

Sun, 13 May 2012 12:11:09 Z

Hi Guys! So i have a problem. I connect my Mozart to my computer, it charging, but my zune don't recognize my phone. I'm so sad, i tried everything, reboot my computer and my device, reinstall zune, run MS fix it, but nothing. Have you got any idea? Thank you!

zune software not showing apps for windows phone. Help

Sun, 13 May 2012 11:20:51 Z

when i connect my windows phone, the zune works fine, it detects it and i can sync files. BUT, in the marketplace tab, it doesn't show apps for windows phone, instead its showing apps for zune hd. Why? and how can i make it show W Apps?

Is there anyway to transfer a zune account from a deleted email address to an active one.

Sun, 13 May 2012 06:15:28 Z

I created my Zune Account on an old yahoo email address before 2006. I had to delete that email because it was compromised by spammers. Now my zune account is blocking me from signing in because that account is apparently still sending out spam, even though I deleted it more than 3 years ago, and the only way to reactivate it is to enter a code sent to the deleted email address. I currently have the $15 a month Zune Pass subscription and I would really like to transfer that account to a new, active account. Is there anyway to do this.

Zune PC / Windows Phone

Sun, 13 May 2012 05:59:14 Z

Hi, I Have a Samsung Omnia WI8350. In Zune PC, i cant find apps for my phone in Marketplace>apps, its showing only for Zune HD. where do i apply this settings for changing device..

this was all ok before i update my phone and zune recently.

any help will be appreciated!

thnx in advance!

Error code: 80070643 while installing Zune

Sun, 13 May 2012 04:22:53 Z

plzzzz help

USB not recognized when trying to sync to Zune player

Sun, 13 May 2012 03:11:04 Z

when trying to sync my samsung SGH 1917 with zune it keep saying the usb has a malfunction and it does not recognize it. Can some one help me???

I was wondering if Zune Software will ever update all Artist Bio's?

Sun, 13 May 2012 01:31:13 Z

There are many artist I see on the software that have an empty bio and no pictures. I think Zune needs too be more up too date on that and I was wondering on whos job it is?

Will the Zune Software ever update music of official artists and songs from SoundCloud, so that Zune can expand the music library?

Sun, 13 May 2012 01:27:12 Z

Will it be possible so that I wouldn't have too search on youtube for a song, all because Zune doesn't have it?

my zune account will not let me loggin what do i do to fix this error code C101A1FC

Sat, 12 May 2012 21:24:50 Z

Error code C101A1FC. (how do i fix his or what do i need to do to fix this as soon as possible because my Zune account will not let me log in?)

skygo

Sat, 12 May 2012 20:43:11 Z

hi, does anybody know if the skygo app is available for the nokia lumia windows phone?

Why doesnt my recent purchases play??

Sat, 12 May 2012 19:17:53 Z

recently i bought a few songs and now for the pas 2 days they will not play at all. All my other music play fine but when i want to that particular song that i paid for, it wont start, it just says its trying to opening the song. any one know what i can do about it??

who replaces Zune 120gb batteries?

Sat, 12 May 2012 17:49:48 Z

who replaces Zune 120gb batteries?

talk to a professional about my accounts

Sat, 12 May 2012 17:39:04 Z

talk to a professional about my accounts. i was toldf i have multiple accounts with difrtrny inferent infomation. i would like to get the info off all the accounts and credits moved into judt this 1

Is Zune Too Confusing

Sat, 12 May 2012 16:19:19 Z

I looked through the website and finally decided to subscribe.

Since I am in the UK the plan costs 8.99 per month or around $13.00 or so. The US documentation seemed to indicate that at this price point I get 10 downloads to keep each month. This is a major good value selling point over other services like Spotify. Since Zune players were never sold in the UK it means I can transfer thre downloads to my old ipod too.

It didn't quite work that way because it turns out my 8.99 plan is the same as the cheaper US 9.99 plan. Basically they did little more than change the dollar sign to the pound sign so it means UK residents are effectively paying 30% more for the service. You also dont get the 10 free downloads per month eitherCD . Without the download option I cant create CDs and cant move stuff onto the ipod.

However you can buy the tracks you want to keep. So I looked at the album pricing and you pay in something called "points". Comparing the points to the price of a real CD once you translate the currency, Zune costs far more than going to the store. It's even more expensive than iTunes.

So this service doesn't seem to want to compete on price, keeps the songs locked with rights management, it's cheaper to buy albums in the store and only works on WindowsPhone or PCs. It's not hard to understand why Spotify, Deezer and Itunes are the most used services......

Is Microsoft really serious about music?