Windows Forum - Answered Threads

Phone call from Microsoft Service Centre in Vancouver, B.C. claiming my computer was compromised.

Wed, 16 May 2012 16:49:22 Z

Does Microsoft have such a service?

Windows Version switching issue !!

Wed, 16 May 2012 16:19:04 Z

I have a Sony vaio laptop which was shipped with 64-bit windows 7 home . I want to install 33-bit windows 7 on my laptop . Can this be done ? How can I do it? And can I use the license key to register my 32-bit installation that I purchased with 64-bit windows 7 ?

Please help !

Can't restore computer to an earlier time

Wed, 16 May 2012 15:47:03 Z

I ran sfc /scannow and found corrupt files. I attempted to correct this by using cmd prompt to return my computer to its original settings. Needless to say this was a huge mistake as everything was wiped out . The screen reverted to the original start-up as if I just hooked-up everything new.

I've tried everything including tutorials in order to do a SYSTEM RESTORE but have had no success. I've tried to do a SYSTEM RESTORE several times and it lets me choose a restore point then takes "forever" to go through files and registry and says the computer may restart several times during the process but it does not.

After about half an hour I get a message saying system was unable to restart. I clicked on find a system and repair but to no avail.

Is there any way to undo what I have done in order to restore the computer to the previous state befor I wiped out everything??

what do you think of Shutterfly, any comments

Wed, 16 May 2012 14:06:25 Z

Should I sign-up for this account, since I have photos stored with Kodak

heb net me windows 7 er op gezet opnieuw.., maar nu speelt ie me muziek niet meer af.

Wed, 16 May 2012 10:46:36 Z

heb net me windows 7 er op gezet opnieuw.., maar nu speelt ie me muziek niet meer af.

hoe kan dit VOORHEEN DEED DIT HET WEL..

Backup

Wed, 16 May 2012 07:44:54 Z

I am trying to use Windows XP backup to backup my desktop folders singly to a remote hard drive. I used to have a proprietary backup program but I did not trust it and so have decided to use the Windows backup. I went into Start and typed ntbackup.exe into run. I had to load the backup from the Windows cd but now the program starts. I follow the Wizard into the advanced section where I choose my backup preferences. At first I chose the normal backup to backup all of mypictures but after it showed me that the backup was going to take 2 days and many hours but I left it all day to do its stuff thinking that I could continue the next day until I had finally got it done. Today I chose the incremental backup thinking that it would differentiate between what had already backed up and what remained to be backed up but I now find that incremental back ups will only backup changed files. I endeavoured to understand which of the other options would cover my needs to reflect what is on the desktop to what is on the remote hard drive but I cannot! I admit to being a silver surfer but usually with help i can get the job done. Help?!

Unable to open powerdirector 10 "error 2718"

Wed, 16 May 2012 06:33:11 Z

Original title: eror 2718

Dear friend

i got the error message 2718 while opening power director 10.the error says Pure HD.msc not installed properly.i am unable to trace out to correct the issue.Please helpme.

padmanaban from India

Involuntary change of icons, corrupting games and hanging programs.

Wed, 16 May 2012 05:23:50 Z

Something downloaded to my computer is changing icons. Changing the location address. Putting the same icon on multiple programs. It is corrupting and hanging games. Just today, it caused some programs to freeze, while task manager says they are running.

I did a recovery of my system and re-installed just the utilities on drive c, yet something is still causing the above problems. I've run three different virus scanning programs and each says there are no virus or other things on my computer.

Something is going on and it is advancing; little by little. I do have a backup drive installed, but the games on located on the backup drive and it seems to be affected also, or how are my games being corrupted.

My computer was protected by a firewall and anti-virus programs. I don't know what else I could have done to keep my computer safe and virus-free. Yet, I am experiencing problems I have never encountered in over 20 years of owning computers.

Has anyone else experienced these types of problems.

Thanks,

Nadi

why windows always lock my laptop after a minute?

Wed, 16 May 2012 04:46:11 Z

hi!

windows always lock my laptop after 1 min. I need to type password all the time. perhaps I setting something but don't remember how to resetting it. please help me. thanks

HP Wireless printer won't connect to computer and print error " my computer and printer are on different networks.

Wed, 16 May 2012 03:41:36 Z

Original Title: HP Wireless printer won't connect to computer and print.

I have an HP Officejet Pro 8500 wireless printer that I can no longer get to print. I have had it a couple of years and it has always worked flawlessly on our wireless network. We moved last weekend, xfinity installed a new combination high-speed modem and router and although my computer hooked up and is working fast and efficiently -- I am unable to connect to my printer. We installed the same secure network codes - same ssid et............... I tried uninstalling all the HP products and related programs, re-installed and still not printing. Does anyone have any suggestions? I received one message through the process that said my computer and printer are on different networks! How can that be when they both have been setup with the same SSID, Same password codes etc.......? Help?

Error during any current update or download - "windows installer service could not be accessed windows installer is not correctly installed

Wed, 16 May 2012 01:21:27 Z

Windows automatically tries to update and restart the same updates over and over, now it will not let Safari Update either.

I have the Fix it Center but it is not Fixing the problem

IT IS NOW SAYING WINDOWS INSTALLER SERVICE COULD NOT BE ACCESSED, WINDOWS INSTALLER IS NOT CORRECTLY INSTALLED.

Windows 8 preview activation

Wed, 16 May 2012 01:04:12 Z

hey, I reset my laptop and it's asking me for my windows 8 preview key and i can't get access to all my features is there anyway some one can help me get this remedied. I have just 20 of the key instead of 25 when it asked me to activate the product

WILL WINDOWS UPDATE DOWNLOAD PROGRAMS THAT WILL BE HARMFUL TO MY PC

Tue, 15 May 2012 23:57:45 Z

I just put the windows 7 operation system back on my pc.. then had 2 recovery n restore evrything.i get online n windows has 157 updates, will any of them be harmful?

Receive Error number: 0x80070424 when accessing Windows Update site.

Tue, 15 May 2012 22:52:43 Z

Error code not listed in known codes, but seems to be related to a service that has shutdown. The service does NOT startup when the system is rebooted. What system needs to be restarted, and what Windows XP commands restart it?

windows 7 installation error : 80070570

Tue, 15 May 2012 22:49:03 Z

I am trying to install Windows 7 64-bit on my computer. I get to 67% and then get an error code: 80070570. Going through the forums and microsft answers I have tried all suggestions that I have seen so far:

1. ran memtest for like 8 hours with no errors

2.removed a stick of ram

3.changed bios settings for SATA

4. unpugged all usb devices .

I am doing a clean install on a new SSD.

Nothing seems to work! Any help with this issue would be appreciated!!

Have Win XP Home(32bit) need Media Player. exe (Version 9.0.0.4503

Tue, 15 May 2012 22:37:37 Z

Need wmplayer.exe version 9.0.0.4503 to complete repair to my media player(Version 9)

this update is already installed on your computer

Tue, 15 May 2012 22:34:19 Z

I get this message after the XP Mode site runs windowsactivationupdate.exe, and yet, when I click on continue to download the 1st segment [which also used to work until ???] I'm back at windowsactivationupdate.exe all over again, endlessly, after many reboots.

What do I have to do to get XP Mode back in 32-bit WIn7Pro?

Britt Dickson

Copy & install fonts from one computer to another

Tue, 15 May 2012 22:27:11 Z

With previous Windows operating systems it was easy to copy a font from one computer and install it on another. Not so with Windows 7. Or maybe I've simply forgatten how I used to do it. All suggestions welcome.

how do I remove the babylon search and toolbar

Tue, 15 May 2012 22:02:56 Z

I've been restoring a dell dimension 4700 with windows xp and lost sound .I've tried all the suggestions from the community. Then I decided since I still had

no sound after a wireless mouse install (my Mothers Day gift) I ran the restoration disk again. I upgraded I.E. version 8, and added Malawarebytes, AVG,

Search and destroy, and was planning on adding avast, and the babylon search and tool bar took over.I ran all the scans and went into the registry keys

by typing REGEDIT and opened the CURRENT USER, MACHINE KEY, OR SOMETHING TOTHAT EFFECT and found babylon search and toolbar, and hit delete.

I have written all the exact stuff I did but I left that at home. I also have kept all my community responses in my e-mail, for future reference. The problem I 'm having

now is I.E, keeps crashing I get error messages. Thats wh y I haven't got the avast. The spybot discovered the babylon tool and supposedly fixed it.

Thanks for any suggestions

Sincerely,

Gina

I'm at my friends using her computer

Major problem with IE10.

Tue, 15 May 2012 22:02:33 Z

First I can no longer access data within a secure wedsite and secodly when I try to load a magazine in Zinio it asks me to download Falsh 10. I have downloaded Flash 10 twice now but still cannot open the magazine! I am having to use my old computer running Vista!!! to conduct my business. HELP.

The connection to the server has failed. 0x800CCC0E". error sending Mail from Windows Mail

Tue, 15 May 2012 21:23:10 Z

Original title: Suddenly I can't send emails. Can someone help me?

Suddenly I can't send emails on my windows mail of my windows vista. I can receive emails.

When I try to send emails, I get this message.

"The connection to the server has failed. Account: 'sonata.mail.plala.or.jp', Sever: 'sonata.mail.plala.or.jp', Protocol: SMTP, Port: 587, Secure (SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E".

I read other threads and have tried changing the SMTP port to 465 and 25, but neither of them worked.

I have always used a Japanese server and a Time Warner Road Runner for cable (on wireless connection) and that combination have always worked fine. But today, I can't send emails.

Yesterday I updated Norton Antivirus, and Windows Update. Maybe that could have caused the problem. Can someone help me please?

Somehow I have all data lost after system restore

Tue, 15 May 2012 20:57:11 Z

I was testing out a program with several system utilities built in. One of its components left my computer in a bit of a mess – no icons anywhere and other assorted woes. I had set a system restore point before I ran the program, so I thought I’d do a system restore. for this i had only option to restore my system and i did so.now i have new windows with all my data deleted :( no restore points are tehre .i have no recovery disk or cd .how to get my windows and data back .please help

I received a call from Windows last week trying to sell me software over the phone,is this normal practice ?

Tue, 15 May 2012 20:40:21 Z

Last Thursday 10th May I received a telephone call from a Brian Parker *** Email address is removed for privacy *** He said he was a technician for Windows London Office,that I had problems with my computer and he could fix them for me.He gave me a code to enter into my computer which I did and then he was right there on my computer with his cursor showing me the problems.Thousands of errors etc. Scary .... He was most charming and we must have talked for about 30 minutes in all as he was explaining the problems I had and showing them to me.Then he went on to say that if I was to buy 2 software products he would fix the problems and I would never experience these problems again.The price was over 200 euros which I can not afford.He quickly offered me a lower price ( after speaking with his manager ) I explained I can not afford nor want these products.If my computer crashes it is no big deal to me.He then asked me how much I was prepared to pay,I could pay what I liked virtually and pay the rest when it was convenient.After a very hard sell period I told him I needed to speak with my partener,I had his mail ad and I would mail him if I wanted to pursue this further.He was not so charming when we said goodbye.Needless to say he called me back on Friday 11th May claiming I had asked him to do so.I reminded him of the ending to our conversation the previous day.This again was not a very charming follow up call.Is this normal proceedure from Windows ? Have they taken to Telephone sales ? I found it most odd and I was left feeling very vulnerable.

Defragging XP SP3 -- will not complete!!

Tue, 15 May 2012 20:23:03 Z

My daughter's laptop is a Dell Latitude D610 with a 40 GB hard drive. I have tried running the Windows defrag, as well as some very goo others, to no avail. It still shows 42% fragmentation. I have cleaned it out, ran spyware/malware scans, cleaned up the registry, and it currently has 61[% free space remaining on the c: drive, but still no go. Chkdsk found no errors.

Despite being so fragmented, the Windows defrag claims complete after about 5 minutes.

The only thing I can think of to do now is restore to earlier date (if there is one) or clean install. Any other ideas?

microsoft life cam 1000 do not work with windows 7

Tue, 15 May 2012 20:12:21 Z

microsoft life cam 1000 do not work with windows 7

I have someone uninstalled sound on my computer.

Tue, 15 May 2012 20:03:27 Z

I have inadtently uninstalled my sound on computer. acer 3680. Any help please. Had a pensioner moment.

Microsoft SQL Server 2005 Express fails to start automatically and requires manual start

Tue, 15 May 2012 19:29:55 Z

Microsoft SQL Server 2005 Express fails to start automatically and requires a manual start each time on Win 7

is this real or scam

Tue, 15 May 2012 19:28:35 Z

Ireceived an email,supposedly from microsoft live.It said my email won abunch of money. Is this for real ? Or a scam?

Pat

aplicacion para resolver el problema de audio y video

Tue, 15 May 2012 19:21:16 Z

el sistema de audio me esta dando problemas que unas canciones tienen problemas y no podran ser reproducidas, por eso pido instalar una aplicacion para solventar estos problemas. orlando saavedra

foutmelding 0x8ccc67 kan geen mailtjes verzenden

Tue, 15 May 2012 18:45:38 Z

kan geen mailtjes verzenden

my new Windows Defender Version: 6.2.8250.0 after installing windows 8 consumer preview

Tue, 15 May 2012 18:39:39 Z

my new Windows Defender Version: 6.2.8250.0 after installing windows 8 consumer preview, is not as the Microsoft security essentials. it does not appear at the notification area and moreover, there is no settings for schedule scans and finally not included in my right-click menu when selecting a drive for scan. WHY and how do I correct it?

Trying to use Vista upgrade disk that came with system shows error Windows version is not Genuine

Tue, 15 May 2012 17:58:33 Z

original title: Vista help with Acer Aspire
Well here's the story, I purchased a Acer aspire T180 a few years ago from Best Buy with Windows Vista installed. The only disk I received was a Vista Upgrade disc. Fast forward a few months ago, computer slowing down, etc. so I thought I would see about checking and maybe cleaning up the system some. Put my Upgrade disc in looking for the way to do this. Make the mistake of installing the upgrade. now I have the upgrade on my computer and it keeps telling me I have a version of windows that is not genuine. I have tried to use my COA on the upgrade disc, doesn't recognize, and the COA on the case of my Aspire, again with the same result.I have my old version under windows.old but can't seem to install it. Would like to just return to my Vista OEM install. I have access to another computer, but it's an Apple and would prefer if I didn't have to use this option, unless it makes it easier.I guess what I'm asking is just to get back to my legal version on this computer, would like to keep files, but if can't I would do a clean reinstall. Mine is out of warranty, so no help from Best Buy or Acer without paying them

frequent freeze-up and black screens

Tue, 15 May 2012 17:51:54 Z

I am getting about two or three black screens per day. Sometimes it lasts a minute or two, then go back to whatever I was watching, and sometimes it just stays black and I have to reboot. I'm running XP Home Edition 32 bit with Service Pack 3 on a Dell Dimension 9150. My browser is Internet Explorer.

Daniel Shouse

LENOVO says we have to pay them extra licensing to install W7/64 on a LENOVO machine that comes with W7/32, because thet are not like HP

Tue, 15 May 2012 17:49:34 Z

Hi, have a LENOVO PC that came with W7/32 want to move to 64; Phoned LENOVO they said that they are NOT like HP that i can choose what version x free, but that I have to PURCHASE another license for W7/64, this is a machine that came with W7 on it, Is this true?

Error 80070424 on XP (not Vista) SP2

Tue, 15 May 2012 17:48:10 Z

I see several answers to the question of Vista users getting this error message when they try to update. I have XP SP2 and want to make sure that following these instructions (from another answer) would also apply to XP:

Please try the following:

Click Start >> Run >>
Type the follow command in the Open box.
"net.exe stop wuauserv" (w/o quotes)
Press Ok

Repeat the same for the following commands:

regsvr32.exe wuapi.dll
regsvr32.exe wups.dll
regsvr32.exe wuaueng.dll
regsvr32.exe wucltui.dll
regsvr32.exe MSXML3.dll
regsvr32.exe qmgr.dll
regsvr32.exe qmgrprxy.dll
net.exe start wuauserv

Restart the machine and try again.

I am having problem my desktop icons get freeze while my taskbar works properly why????

Tue, 15 May 2012 17:33:25 Z

I dont know why my desktop icon get freeze while my taskbar works properly

can windows 7 system image make dual boot inage?

Tue, 15 May 2012 17:02:12 Z

can windows 7 system image make dual boot inage?

Blue Screen at Shutdown/ also KB2679255 and KB2676562 Failed to install

Tue, 15 May 2012 16:37:57 Z

Toshiba Protege running Win7 (64). After the first 30 days, I had the first 'Blue Screen of Death' at shutdown. Over time it happened more frequently, so I finally called Toshiba. Their solution was to Disable ALL Startup programs. This solved the problem, but a real inconvenience. So I experimented with turning many back on. However, the 'wheel scroll' function on the touchpad didn't work. I discovered a work around by going to the Control Panel/ Mouse/ Wheel and 'Apply' any change, then it would start working.

After installing the April Windows Updates, one update Failed (KB2679255). I didn't worry about it too much, thinking MS would fix it in the next Update. After installing the May Windows Updates, a second Update Failed (KB2676562). I called Toshiba Support and after a 20 minute HOLD, I spent 1 1/2 hours with the Tech on the Blue Screen/ 'wheel scroll' problem. Finally I was told that the software was NOT covered by the 1 year warranty and that I would have to pay $100 to actually fix both problems. That's just not right. I checked with MS and they say that if the MS Software was installed by the Manufacturer,(Toshiba), they support the software. So it would seem that my only option is to be 'Blackmailed' into paying Toshiba $100. I don't know if this is an industry policy, but Buyer Beware. This is the last Toshiba product I'll buy..... Any suggestions would be appreciated.

I am trying to run Microsoft Baseline Security Analyzer 2.2. I just updated it from revision 2.0.1. I am seeing the following error: 0x80070005

Tue, 15 May 2012 16:26:43 Z

2012-05-15 22:55:20:453 3112 bb4 Misc =========== Logging initialized (build: 7.4.7600.226, tz: +0100) ===========
2012-05-15 22:55:20:453 3112 bb4 Misc   = Process: C:\Program Files\Microsoft Baseline Security Analyzer 2\mbsa.exe
2012-05-15 22:55:20:453 3112 bb4 Misc   = Module: C:\WINNT\system32\wuapi.dll
2012-05-15 22:55:20:453 3112 bb4 COMAPI -------------
2012-05-15 22:55:20:453 3112 bb4 COMAPI -- START -- COMAPI: Search [ClientId = MBSA]
2012-05-15 22:55:20:453 3112 bb4 COMAPI ---------
2012-05-15 22:55:20:468 2208 ae0 Service WARNING: GetUserTokenFromSessionId failed with error 80070005 for session 4
2012-05-15 22:55:20:468 3112 bb4 COMAPI WARNING: Unable to listen to self-update/shutdown event (hr=0X80070005)
2012-05-15 22:55:20:468 3112 bb4 COMAPI WARNING: Unable to establish connection to the service. (hr=80070005)
2012-05-15 22:55:20:468 3112 bb4 COMAPI   - WARNING: Exit code = 0x80070005
2012-05-15 22:55:20:468 3112 bb4 COMAPI ---------
2012-05-15 22:55:20:468 3112 bb4 COMAPI -- END -- COMAPI: Search [ClientId = <NULL>]
2012-05-15 22:55:20:468 3112 bb4 COMAPI -------------
2012-05-15 22:55:20:468 3112 bb4 COMAPI FATAL: Unable to perform synchronous search. (hr=80070005)
2012-05-15 22:55:20:468 3112 bb4 COMAPI -------------
2012-05-15 22:55:20:468 3112 bb4 COMAPI -- START -- COMAPI: Search [ClientId = MBSA]
2012-05-15 22:55:20:468 3112 bb4 COMAPI ---------
2012-05-15 22:55:20:468 2208 e8c Service WARNING: GetUserTokenFromSessionId failed with error 80070005 for session 4
2012-05-15 22:55:20:468 3112 bb4 COMAPI WARNING: Unable to listen to self-update/shutdown event (hr=0X80070005)
2012-05-15 22:55:20:468 3112 bb4 COMAPI WARNING: Unable to establish connection to the service. (hr=80070005)
2012-05-15 22:55:20:468 3112 bb4 COMAPI   - WARNING: Exit code = 0x80070005
2012-05-15 22:55:20:468 3112 bb4 COMAPI ---------
2012-05-15 22:55:20:468 3112 bb4 COMAPI -- END -- COMAPI: Search [ClientId = <NULL>]
2012-05-15 22:55:20:468 3112 bb4 COMAPI -------------
2012-05-15 22:55:20:468 3112 bb4 COMAPI FATAL: Unable to perform synchronous search. (hr=80070005)
2012-05-15 22:55:20:468 3112 bb4 COMAPI ----------- COMAPI: IUpdateServiceManager::AddScanPackageService -----------
2012-05-15 22:55:20:468 3112 bb4 COMAPI   - ServiceName = MBSA Offline Scan Package
2012-05-15 22:55:20:468 3112 bb4 COMAPI   - ScanFileLocation = C:\Documents and Settings\eservice\Local Settings\Application Data\Microsoft\MBSA\Cache\wsusscn2.cab
2012-05-15 22:55:20:468 2208 e8c Service WARNING: GetUserTokenFromSessionId failed with error 80070005 for session 4
2012-05-15 22:55:20:468 3112 bb4 COMAPI WARNING: Unable to listen to self-update/shutdown event (hr=0X80070005)
2012-05-15 22:55:20:468 3112 bb4 COMAPI WARNING: Unable to establish connection to the service. (hr=80070005)
2012-05-15 22:55:20:468 3112 bb4 COMAPI   - Exit code = 0x80070005
2012-05-15 22:55:20:468 3112 bb4 COMAPI ----------- COMAPI: IUpdateServiceManager::AddScanPackageService -----------
2012-05-15 22:55:20:468 3112 bb4 COMAPI   - ServiceName = MBSA Offline Scan Package
2012-05-15 22:55:20:468 3112 bb4 COMAPI   - ScanFileLocation = C:\Documents and Settings\eservice\Local Settings\Application Data\Microsoft\MBSA\Cache\CSA-Windows2000SP4.cab
2012-05-15 22:55:20:468 2208 e8c Service WARNING: GetUserTokenFromSessionId failed with error 80070005 for session 4
2012-05-15 22:55:20:468 3112 bb4 COMAPI WARNING: Unable to listen to self-update/shutdown event (hr=0X80070005)
2012-05-15 22:55:20:468 3112 bb4 COMAPI WARNING: Unable to establish connection to the service. (hr=80070005)
2012-05-15 22:55:20:468 3112 bb4 COMAPI   - Exit code = 0x80070005

KB2656351 and KB2600217 keeps reinstalling every night when i turn my pc off

Tue, 15 May 2012 16:26:09 Z

Hi all

was wondering why every time i turn my pc off at night it updates with KB2656351 and KB2600217, they both are important and both always install successfully, i have tried installing them while running windows update and just from turning the machine off, but every time after that installation i turn off my pc at night and it does it all again. Im running windows 7 pro 64 bit on and intel system, msi p7n32 mobo, quad core 6600, 4 gig ram ,radeon HD 6850 graphics. both are for framework 4 one is 9 mb and the other 32.2mb all updated have worked in the past and always been successful and without complications, this one has me stumped.

thanks in advance for any help on this matter

Yours sincerely

Corin Moovster

Have tried all of these but still no success

SUMMARY

After you try to install an update from Windows Update, you are prompted to install the update again.

= YES!!

CAUSE

This may happen if the update isn’t installed correctly the first time, or if your Windows Update settings can't detect the update.

= Windows update in all places says that it has installed properly and was successful

RESOLUTION.

Reset Windows Update components and then try updating your computer = Downloaded the fix it for this and it didn't fix anything.

Determine whether the update was installed = It says it was everywhere I look.

How to troubleshoot the problem if the update was not installed = doesn't apply.

How to troubleshoot the problem if the update was installed.

= Applies to me so I ran the fix it program and it didn't change anything, also ran the microsoft safety scanner 1.0.3001.0 and have no infected files. I currently use Bitdeffender total antivirus also and have never had a virus. every time I check for updates though it says again I have these same updates to install even though it says in view update history that it has been successful for the last 15 times.

All updated to date have installed successfully except these two.

Any more help would be greatly appreciated.

Yours Sincerely

Corin Moovster